Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my issue As as detailed by the business I have not had a waiver of fees in the last year and a half and should be eligible to have these fees waived as a courtesyThe fees are usury and for someone who is trying to keep up with the already high bills, impossible to maintainThe business is setting up a customer for failure Assistance is needed and we can barely pay the charges let alone extra fees Regards, [redacted]
Customer received bill of $that was issued on 12/21/(service dates 11/18/to 12/19/16) by e-bill, which customer signed up for through our online account system, for electric, natural gas, water and wastewater services Bill was due on 1/11/ On 1/12/balance remained unpaid and a 5% penalty was to be applied Since this is the first one of that fee was waived A past due notice was mailed stating balance to be paid before 1/22/to avoid disconnection Two phone calls were also sent to customer about past due amount to primary number on account on 1/13/at 11:am and on 1/22/at 10:am Both calls the voicemail picked upNew bill of $was issued on 1/19/by email stating that there was a past due amount that needed to be paid by 1/22/to avoid disconnectionPayment was not receivedCustomer was disconnected for non-payment on 1/26/at 11:am Customer called the afterhours service at 6:pm on 1/26/after past due amount was paid on account After hours advised Msthat she would need to agree to pay the $afterhours fee to reconnect CS Manager reviewed phone call Msasked if fee could be waived as courtesy The afterhours service advised Mswould need to speak to the office the next day Mswas never told by afterhours service that there was a possibility that it would be waived Mscontacted customer service by email on 1/27/ Advised her that fee could not be waived but as a courtesy the fee could be billed and paid with next billing One reconnection is waived per customer under special circumstances A fee was waived for Ms11/20/at previous address Deposit was required of MsWhen she transferred services due to credit history through [redacted] owing two debts to other utilities and her current payment history with Greer CPW A copy of the response sent to Ms [redacted] was received on February 6, from the [redacted] stating that, “With this response your complaint, will be closed as an adequate responseIn addition, if you prefer you may consider consulting a private attorney or your local magistrate’s office for additional assistance.” Please let me know if you need further information Thank you Farrah [redacted] L***Greer Commission of Public WorksManager of Customer and Public Relations(864) [redacted]
Mrs***:Good afternoon. I’m writing in reference to complaint #*** Greer CPW customer service supervisor Denise B*** left a voice mail with Mr*** on January 24th ,that Greer CPW would be waiving his re- connect fee and be turning his service back on.
Gas services were turned back on January 24th, Greer CPW customers are granted three extensions per year and we’ve advised Mr*** to call us if he is not able to pay his bill on time to avoid having his services turned off again in the future. Thank you,
Greer CPW waives one late fee per year off a customer's account (this is automatically waived for the first one that the customer receives) and also gives the customer 3 extensions on their account when they can not pay their bill. The extension is good for up to 10 days after the scheduled cutoff date. All a customer has to do is call and request the extension and the account will be placed on hold. Only 1 extension has been used on the account. One reconnect fee is waived per account holder. This was waived in November 2015, after this we will bill the reconnect fee as a courtesy one time per year. It is costly to reconnect services after hours due to paying a technician overtime and the cost of the equipment. Customers are encouraged to use their extensions before it gets to the point of disconnect. Greer CPW will also provide a listing of help agencies if customer's have difficulty paying their bills.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my issue. As as detailed by the business I have not had a waiver of fees in the last year and a half and should be eligible to have these fees waived as a courtesy. The fees are usury and for someone who is trying to keep up with the already high bills, impossible to maintain. The business is setting up a customer for failure. Assistance is needed and we can barely pay the charges let alone extra fees.
Regards,
[redacted]
Customer received bill of $165.09 that was issued on 12/21/16 (service dates 11/18/16 to 12/19/16) by e-bill, which customer signed up for through our online account system, for electric, natural gas, water and wastewater services. Bill was due on 1/11/17. On 1/12/17 balance remained...
unpaid and a 5% penalty was to be applied. Since this is the first one of 2017 that fee was waived. A past due notice was mailed stating balance to be paid before 1/22/17 to avoid disconnection. Two phone calls were also sent to customer about past due amount to primary number on account on 1/13/17 at 11:57 am and on 1/22/17 at 10:12 am. Both calls the voicemail picked up. New bill of $165.57 was issued on 1/19/17 by email stating that there was a past due amount that needed to be paid by 1/22/17 to avoid disconnection. Payment was not received. Customer was disconnected for non-payment on 1/26/17 at 11:40 am. Customer called the afterhours service at 6:35 pm on 1/26/17 after past due amount was paid on account. After hours advised Ms. that she would need to agree to pay the $75.00 afterhours fee to reconnect. CS Manager reviewed phone call. Ms. asked if fee could be waived as courtesy. The afterhours service advised Ms. would need to speak to the office the next day. Ms. was never told by afterhours service that there was a possibility that it would be waived. Ms. contacted customer service by email on 1/27/17. Advised her that fee could not be waived but as a courtesy the fee could be billed and paid with next billing. One reconnection is waived per customer under special circumstances. A fee was waived for Ms. 11/20/15 at previous address. Deposit was required of Ms. When she transferred services due to credit history through [redacted] owing two debts to other utilities and her current payment history with Greer CPW. A copy of the response sent to Ms. [redacted] was received on February 6, 2017 from the [redacted] stating that, “With this response your complaint, will be closed as an adequate response. In addition, if you prefer you may consider consulting a private attorney or your local magistrate’s office for additional assistance.” Please let me know if you need further information. Thank you. Farrah * L[redacted]Greer Commission of Public WorksManager of Customer and Public Relations(864) [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my issue As as detailed by the business I have not had a waiver of fees in the last year and a half and should be eligible to have these fees waived as a courtesyThe fees are usury and for someone who is trying to keep up with the already high bills, impossible to maintainThe business is setting up a customer for failure Assistance is needed and we can barely pay the charges let alone extra fees Regards, [redacted]
Customer received bill of $that was issued on 12/21/(service dates 11/18/to 12/19/16) by e-bill, which customer signed up for through our online account system, for electric, natural gas, water and wastewater services Bill was due on 1/11/ On 1/12/balance remained unpaid and a 5% penalty was to be applied Since this is the first one of that fee was waived A past due notice was mailed stating balance to be paid before 1/22/to avoid disconnection Two phone calls were also sent to customer about past due amount to primary number on account on 1/13/at 11:am and on 1/22/at 10:am Both calls the voicemail picked upNew bill of $was issued on 1/19/by email stating that there was a past due amount that needed to be paid by 1/22/to avoid disconnectionPayment was not receivedCustomer was disconnected for non-payment on 1/26/at 11:am Customer called the afterhours service at 6:pm on 1/26/after past due amount was paid on account After hours advised Msthat she would need to agree to pay the $afterhours fee to reconnect CS Manager reviewed phone call Msasked if fee could be waived as courtesy The afterhours service advised Mswould need to speak to the office the next day Mswas never told by afterhours service that there was a possibility that it would be waived Mscontacted customer service by email on 1/27/ Advised her that fee could not be waived but as a courtesy the fee could be billed and paid with next billing One reconnection is waived per customer under special circumstances A fee was waived for Ms11/20/at previous address Deposit was required of MsWhen she transferred services due to credit history through [redacted] owing two debts to other utilities and her current payment history with Greer CPW A copy of the response sent to Ms [redacted] was received on February 6, from the [redacted] stating that, “With this response your complaint, will be closed as an adequate responseIn addition, if you prefer you may consider consulting a private attorney or your local magistrate’s office for additional assistance.” Please let me know if you need further information Thank you Farrah [redacted] L***Greer Commission of Public WorksManager of Customer and Public Relations(864) [redacted]
Mrs***:Good afternoon. I’m writing in reference to complaint #*** Greer CPW customer service supervisor Denise B*** left a voice mail with Mr*** on January 24th ,that Greer CPW would be waiving his re- connect fee and be turning his service back on.
Gas services were turned back on January 24th, Greer CPW customers are granted three extensions per year and we’ve advised Mr*** to call us if he is not able to pay his bill on time to avoid having his services turned off again in the future. Thank you,
Greer CPW waives one late fee per year off a customer's account (this is automatically waived for the first one that the customer receives) and also gives the customer 3 extensions on their account when they can not pay their bill. The extension is good for up to 10 days after the scheduled cutoff date. All a customer has to do is call and request the extension and the account will be placed on hold. Only 1 extension has been used on the account. One reconnect fee is waived per account holder. This was waived in November 2015, after this we will bill the reconnect fee as a courtesy one time per year. It is costly to reconnect services after hours due to paying a technician overtime and the cost of the equipment. Customers are encouraged to use their extensions before it gets to the point of disconnect. Greer CPW will also provide a listing of help agencies if customer's have difficulty paying their bills.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my issue. As as detailed by the business I have not had a waiver of fees in the last year and a half and should be eligible to have these fees waived as a courtesy. The fees are usury and for someone who is trying to keep up with the already high bills, impossible to maintain. The business is setting up a customer for failure. Assistance is needed and we can barely pay the charges let alone extra fees.
Regards,
[redacted]
Customer received bill of $165.09 that was issued on 12/21/16 (service dates 11/18/16 to 12/19/16) by e-bill, which customer signed up for through our online account system, for electric, natural gas, water and wastewater services. Bill was due on 1/11/17. On 1/12/17 balance remained...
unpaid and a 5% penalty was to be applied. Since this is the first one of 2017 that fee was waived. A past due notice was mailed stating balance to be paid before 1/22/17 to avoid disconnection. Two phone calls were also sent to customer about past due amount to primary number on account on 1/13/17 at 11:57 am and on 1/22/17 at 10:12 am. Both calls the voicemail picked up. New bill of $165.57 was issued on 1/19/17 by email stating that there was a past due amount that needed to be paid by 1/22/17 to avoid disconnection. Payment was not received. Customer was disconnected for non-payment on 1/26/17 at 11:40 am. Customer called the afterhours service at 6:35 pm on 1/26/17 after past due amount was paid on account. After hours advised Ms. that she would need to agree to pay the $75.00 afterhours fee to reconnect. CS Manager reviewed phone call. Ms. asked if fee could be waived as courtesy. The afterhours service advised Ms. would need to speak to the office the next day. Ms. was never told by afterhours service that there was a possibility that it would be waived. Ms. contacted customer service by email on 1/27/17. Advised her that fee could not be waived but as a courtesy the fee could be billed and paid with next billing. One reconnection is waived per customer under special circumstances. A fee was waived for Ms. 11/20/15 at previous address. Deposit was required of Ms. When she transferred services due to credit history through [redacted] owing two debts to other utilities and her current payment history with Greer CPW. A copy of the response sent to Ms. [redacted] was received on February 6, 2017 from the [redacted] stating that, “With this response your complaint, will be closed as an adequate response. In addition, if you prefer you may consider consulting a private attorney or your local magistrate’s office for additional assistance.” Please let me know if you need further information. Thank you. Farrah * L[redacted]Greer Commission of Public WorksManager of Customer and Public Relations(864) [redacted]