Greers Electric Svc

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] The store in Jamaica Plain sent an email to me confirming delivery of floral arrangement today 12/(not on 12/as ordered)The store proprietor says I will receive full refund on this order, including delivery chargeLet's see if that occurs within the next few days.Regards, [redacted]

Due to some logistics issues during the Mother's Day rush, a handful of orders were missed We have reached out to the customer, have fully refunded his purchase, and have sent him a complimentary bouquet We take each customer complaint very seriously, and always attempt to remedy the
occasional errors.Thank you

[redacted] returned package back to us. We are not sure of the reason. Because of it being our label our Warehouse automatically deducted the $7.50 fee. After further looking into the tracking number it was realized that this was an error on [redacted] end and the $7.50 fee for using our label was credited...

back to the customer. The customer was originally credited on 11/** minus the $7.50 Customer was made whole on 11/*/2016 Customer has received in total 176.14 which is what she was originally charged. Please let us know if we can be of further assistance.

I have no record of contact from this customer. This does not mean she didn't contact us. I just don't have any information to reference this complaint. We do request that items are sent in to our quality control department for inspection. We can not possible just refund every customer based on...

their say so. At bare minimum we ask for at least a picture. In good faith Nine West has sent the customer a $25.00 Nine West E-gift card reimbursement. This card can be used in-store or online at [redacted] Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]The store in Jamaica Plain sent an email to me confirming delivery of floral arrangement today 12/5 (not on 12/4 as ordered). The store proprietor says I will receive full refund on this order, including delivery charge. Let's see if that occurs within the next few days.Regards,[redacted]

We have issued this customer a refund and also sent a complimentary arrangement. Please let me know if there is anything else I can help you with or anything else I need to close this complaint. Kind regards,
[redacted]-KaBloom Customer Service

Revdex.com:At this time, I have not been contacted by Nine West Holdings, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Reached out to customer. Offering double the amount of the gift card for the inconvenience. Coaching agents who were in contact with this customer. Gift card has available balance of $25.00 since 10/*/2015. Sent customer a screenshot of this. Apologized to the customer. Waiting for her reply if she...

would like physical or e-gift card replacement.

[redacted], We are so sorry that you had this issue with your wire-order. We would be more than happy to help resolve this and will reach out to you personally. We want to make this right, as we value our customers and their feedback! We will also reach out to the florist that you purchased from...

and make them aware of the issue as well. We will request a full refund on your behalf and will report back the status. Please be advised that the original order was not placed through KaBloom and we will be letting the original florist know of the issues as well! As per your request, we did deliver a bouquet on 12/5/17 to your specified location, free of charge! We will be reaching out to you on our customer service email: [redacted]. Please keep an eye out for our email and we can discuss further the issues that you had and will make right on our end! Kind Regards, KaBloom Customer Care Team

We have advised [redacted] because of the Smartpost shipping she chose [redacted] sometimes delivers to her local post office and they will carry out the delivery. Because she chose this service we have 1-8 business days to investigate the lost package after said delivery date. Her refund request has...

not been denied. Her 8th business day after delivery is 11/**/2015. If she still has not received her package by 11/**/2015 we will issue a full refund.

Revdex.com:At this time, my complaint, ID [redacted] regarding Nine West Holdings, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while the monetary matter has been resolved, their response has inaccuracies. I would like to make it known that the Nine West website states: [redacted] [redacted]  Therefore, I find the deduction of $7.50 per pair to be against their return policy. Also, I received two separate emails, one on November **, 2016 stating that one pair had been returned and they were crediting me a refund minus the $7.50, and the second email was on December *, 2016 stating the boots had been returned. This does not match with the response of Nine West stating [redacted] returned "the" package and they don't know why. Further evidence of two separate packages would be when I spoke with three different customer service representatives at Nine West all of whom could not tell me where the boots were. They had the first pair of shoes in their warehouse but had no idea of the location of the second pair.I called Nine West on December *, 2016 citing that I had been in touch with the Revdex.com about the matter. Only then did I receive a full refund. Furthermore, I do not understand why a company would not question the return of a product that was not delivered and try to rectify the problem. [redacted] assures me they never received a package from Nine West destined for my address which leads me to believe my order never left the Nine West warehouse. They should admit fault and take responsibility, instead of having no interest in the satisfaction of their customers. The inaccurate information in their response and the simple fact that I had to contact them on four separate occasions is a clear indication they are not concerned with adhering to their own policies, maintaining orders and shipping at a high standard, nor customer satisfaction.While my dispute over the refund of my money has been resolved, I am not satisfied with company or the situation they caused.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
From: E[redacted]] Sent: Wednesday, November **, 2015 11:06 AM To: Complaints; Inquiry Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted]   Dear Sir or Madam, The company, Nine West, has just refunded my money.  The complaint can be closed. Many thanks, Mary E[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Both packages are showing as delivered on 11/**. We ask that customers give us 1-8 business days to investigate deliveries. Customer selected Surepost which is the cheapest method. She does have the option to pick ground shipping. The customer was credited for both orders before the investigation...

completed.

After reading this I immediately refunded the customer. The customer provided tracking number [redacted] which clearly has been lost by [redacted]. The entire process of this order was done incorrectly and we are pulling calls to immediately coach agents who were in contact with this...

customer. I will be reaching out to the customer with this information. But as stated the customer has been credited as of today and should see the credit in her account within the next 3-5 business. days.