Initial Business Response /* (1000, 5, 2015/12/17) */
We are very sorry for the misunderstanding with Mr. [redacted] but as our customer service manager tried to explain to him...We get the information on our websites directly from the information provided by the manufacturer of the products. When we...
followed up questioning them their response was, "This can is only supposed to hold 17.7 fl. oz. It requires room for expansion due to temperature and propellant. We legally cannot fill this can completely to 24 oz." National Tool sells this product all the time and have never had an issue in the past as most people understand the expansion of propellants...but we want to make sure Mr. [redacted] is satisfied so we have sent him free of charge an additional 3 cans of the same product today which more than covers what he feels he has been shorted and apologize for any misunderstandings. We will be removing this item from our website and returning the product to the manufacturer as we do not want to sell anything that in any way may seem misleading.
Initial Business Response /* (1000, 5, 2015/12/17) */
We are very sorry for the misunderstanding with Mr. [redacted] but as our customer service manager tried to explain to him...We get the information on our websites directly from the information provided by the manufacturer of the products. When we...
followed up questioning them their response was, "This can is only supposed to hold 17.7 fl. oz. It requires room for expansion due to temperature and propellant. We legally cannot fill this can completely to 24 oz." National Tool sells this product all the time and have never had an issue in the past as most people understand the expansion of propellants...but we want to make sure Mr. [redacted] is satisfied so we have sent him free of charge an additional 3 cans of the same product today which more than covers what he feels he has been shorted and apologize for any misunderstandings. We will be removing this item from our website and returning the product to the manufacturer as we do not want to sell anything that in any way may seem misleading.