All services agreed were performedAny misplaced item is due to Mrs [redacted] were not present at delivery and didn't have anyone assigned to guide the moversAny damage related she has to contact our claim department and they will handle it accordingly.? Thanks.?
Complaint: [redacted] I am rejecting this response because I have provided you the Fastway Order# on my previous note; I was also told my HHG booking ID# is [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: If the movers had not been negligent my belongings would not have been damaged in the first place If the movers would have disposed of the trash, they would not have had to pile up furniture and boxes.As a result they should be responsible for the loss and damage of my belongings The dumpster is visible from the front of the building The mover had no excuse for not providing services that was promised to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have the phone records to prove I spoke to the mover on Sunday and Monday Again I was not given hours notice of delivery even if I was or was not in [redacted] hours notice would have been after 2:pm on Sunday not Sunday morning I am not surprised at all by the companies response I will send the record of incoming and out going phone calls for Sunday and Monday with the movers phone number at any time to prove that my statements are true I also have pictures of how my apartment was left which has nothing at all to do with whether I was at home or notTheir also was no excuse for not putting my television back on the base as it was removed by Fastway MovingAlso Fastway promised to put a heavy and expensive mirror back on the wall I left instructions and it was just placed on the floor I paid for services that were not rendered If you are professional movers getting paid, you discard your trash I also have pictures of the proximity of where the dumpster is in relation to the building I reside inI hope others will read this before deciding on this company to move your precious belongings Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
As per Mrs [redacted] requested first available delivery day, she was available anytime from the 27thWhich is also not true, we got there on 08/and she was not even in **, more than enough reason to put her belongs in storage and charge storage fee and re-deliverybut we worked this out with her and waited till mondayWe NEVER promised to hang any mirror on the wall since this is not our job and we are not liable for thisAll the packing material left behind belongs to Mrs [redacted] and its not our job either to take it back, we as a courtesy dispose to clients when is possible on their on garbage receptacle, which was not available.?
As mentioned by the customer, Fastway Moving was contracted by [redacted] ***We prioritized the job and picked it up on the date it was requestedWhen we arrived at the customer's house, it was advised to our foreman that everything was ready to goNo packing was neededThe foreman advised us that they were pressured for time and wanted everything loaded as is.Even though we advised the customer that no move is performed in such way, they proceeded to ask the crew to load it into the truck.The company took note how the items arrived in the storage and became aware the some items got damaged in the process.? Fastway Moving pride itself on the fast turn-around ratingsWe delivered the items well before the agreed 3-business day turn around time.? After the items were delivered, we advised the customer once again that our company does not operate in such fashion and recommended that they would contact our insurance policy toreimburse them for all their damaged goods.This process is currently underway and currently waiting on insurance settlement letter so we can cut the check for the agreed value.As for the missing items, its out for delivery by the end of today's date.?
Mr [redacted] We have received your complaint and is effectively consulting all the responsible parties to give you an accurate and reliable answer.for your record Alessandra B no longer works with Fastway MovingWe're gathering as much information as possible in order to give you theanswer you requested.Thank you
As per Mrs [redacted] requested first available delivery day, she was available anytime from the 27thWhich is also not true, we got there on 08/and she was not even in **, more than enough reason to put her belongs in storage and charge storage fee and re-deliverybut we worked this out with her and waited till mondayWe NEVER promised to hang any mirror on the wall since this is not our job and we are not liable for thisAll the packing material left behind belongs to Mrs [redacted] and its not our job either to take it back, we as a courtesy dispose to clients when is possible on their on garbage receptacle, which was not available
Complaint: [redacted] I am rejecting this response because: I have the phone records to prove I spoke to the mover on Sunday and Monday Again I was not given hours notice of delivery even if I was or was not in [redacted] hours notice would have been after 2:pm on Sunday not Sunday morning I am not surprised at all by the companies response I will send the record of incoming and out going phone calls for Sunday and Monday with the movers phone number at any time to prove that my statements are true I also have pictures of how my apartment was left which has nothing at all to do with whether I was at home or notTheir also was no excuse for not putting my television back on the base as it was removed by Fastway MovingAlso Fastway promised to put a heavy and expensive mirror back on the wall I left instructions and it was just placed on the floor I paid for services that were not rendered If you are professional movers getting paid, you discard your trash I also have pictures of the proximity of where the dumpster is in relation to the building I reside inI hope others will read this before deciding on this company to move your precious belongings. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
All services agreed were performedAny misplaced item is due to Mrs [redacted] were not present at delivery and didn't have anyone assigned to guide the moversAny damage related she has to contact our claim department and they will handle it accordingly.? Thanks.?
Complaint: [redacted] I am rejecting this response because I have provided you the Fastway Order# on my previous note; I was also told my HHG booking ID# is [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: If the movers had not been negligent my belongings would not have been damaged in the first place If the movers would have disposed of the trash, they would not have had to pile up furniture and boxes.As a result they should be responsible for the loss and damage of my belongings The dumpster is visible from the front of the building The mover had no excuse for not providing services that was promised to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have the phone records to prove I spoke to the mover on Sunday and Monday Again I was not given hours notice of delivery even if I was or was not in [redacted] hours notice would have been after 2:pm on Sunday not Sunday morning I am not surprised at all by the companies response I will send the record of incoming and out going phone calls for Sunday and Monday with the movers phone number at any time to prove that my statements are true I also have pictures of how my apartment was left which has nothing at all to do with whether I was at home or notTheir also was no excuse for not putting my television back on the base as it was removed by Fastway MovingAlso Fastway promised to put a heavy and expensive mirror back on the wall I left instructions and it was just placed on the floor I paid for services that were not rendered If you are professional movers getting paid, you discard your trash I also have pictures of the proximity of where the dumpster is in relation to the building I reside inI hope others will read this before deciding on this company to move your precious belongings Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
As per Mrs [redacted] requested first available delivery day, she was available anytime from the 27thWhich is also not true, we got there on 08/and she was not even in **, more than enough reason to put her belongs in storage and charge storage fee and re-deliverybut we worked this out with her and waited till mondayWe NEVER promised to hang any mirror on the wall since this is not our job and we are not liable for thisAll the packing material left behind belongs to Mrs [redacted] and its not our job either to take it back, we as a courtesy dispose to clients when is possible on their on garbage receptacle, which was not available.?
As mentioned by the customer, Fastway Moving was contracted by [redacted] ***We prioritized the job and picked it up on the date it was requestedWhen we arrived at the customer's house, it was advised to our foreman that everything was ready to goNo packing was neededThe foreman advised us that they were pressured for time and wanted everything loaded as is.Even though we advised the customer that no move is performed in such way, they proceeded to ask the crew to load it into the truck.The company took note how the items arrived in the storage and became aware the some items got damaged in the process.? Fastway Moving pride itself on the fast turn-around ratingsWe delivered the items well before the agreed 3-business day turn around time.? After the items were delivered, we advised the customer once again that our company does not operate in such fashion and recommended that they would contact our insurance policy toreimburse them for all their damaged goods.This process is currently underway and currently waiting on insurance settlement letter so we can cut the check for the agreed value.As for the missing items, its out for delivery by the end of today's date.?
Mr [redacted] We have received your complaint and is effectively consulting all the responsible parties to give you an accurate and reliable answer.for your record Alessandra B no longer works with Fastway MovingWe're gathering as much information as possible in order to give you theanswer you requested.Thank you
As per Mrs [redacted] requested first available delivery day, she was available anytime from the 27thWhich is also not true, we got there on 08/and she was not even in **, more than enough reason to put her belongs in storage and charge storage fee and re-deliverybut we worked this out with her and waited till mondayWe NEVER promised to hang any mirror on the wall since this is not our job and we are not liable for thisAll the packing material left behind belongs to Mrs [redacted] and its not our job either to take it back, we as a courtesy dispose to clients when is possible on their on garbage receptacle, which was not available
Any damage claim, has to be done thru the claims departmentAny other demand of money will be rejected.
Complaint: [redacted] I am rejecting this response because: I have the phone records to prove I spoke to the mover on Sunday and Monday Again I was not given hours notice of delivery even if I was or was not in [redacted] hours notice would have been after 2:pm on Sunday not Sunday morning I am not surprised at all by the companies response I will send the record of incoming and out going phone calls for Sunday and Monday with the movers phone number at any time to prove that my statements are true I also have pictures of how my apartment was left which has nothing at all to do with whether I was at home or notTheir also was no excuse for not putting my television back on the base as it was removed by Fastway MovingAlso Fastway promised to put a heavy and expensive mirror back on the wall I left instructions and it was just placed on the floor I paid for services that were not rendered If you are professional movers getting paid, you discard your trash I also have pictures of the proximity of where the dumpster is in relation to the building I reside inI hope others will read this before deciding on this company to move your precious belongings. Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
We tried to contact the client a few times to resolve the issues and we are waiting for him to call us back
Mr [redacted] cushions were found and deliveredAny other claims related issues he needs to contact our claims department.