The price charged to this customer is the correct price.Our prices are equal to or less than our competitors in our market.Our technicians are not authorized to give discounts.Discounts are available with valid coupons and offers only.Technician offered to waive shop supply fee but customer stated
that that was not a significant discount.We will send this customer some coupons/offers for his next oil change serviceIn hopes that he will give us another opportunity.Our goal is to establish long term customer relationshipsRepeat customersWe apologize if Customer did not enjoy his experience.Prices are established through our Corporate office, not at the store level.This price has not increased in over years.It appears this complaint is based on the price of the service onlyNot on the quality of the service recieved or products used
We have received a request from customer requesting payment for repairs to his *** ***we have communicated with him by phone on several occasionsWe have denied payment to him for his claim for the following reasons:The mileage on the vehicle is such that we feel the rear differential
was at or beyond its serviceable lifeCustomer could not provide service records for previous service on differential at the recommended mileage intervals(every 30K)To much time had lapsed between the date we serviced the vehicle and the date of failureOnce customer was aware of the problem, he never contacted usNor did he bring vehicle in for us to examineCustomer had parts replaced/ repaired at shops unknown to us without our prior acknowledgement or consentOld/ damaged parts where never presented to us for inspectionReceipts provide were hand written and not vehicle specific
The price charged to this customer is the correct price.Our prices are equal to or less than our competitors in our market.Our technicians are not authorized to give discounts.Discounts are available with valid coupons and offers only.Technician offered to waive shop supply fee but customer stated
that that was not a significant discount.We will send this customer some coupons/offers for his next oil change serviceIn hopes that he will give us another opportunity.Our goal is to establish long term customer relationshipsRepeat customersWe apologize if Customer did not enjoy his experience.Prices are established through our Corporate office, not at the store level.This price has not increased in over years.It appears this complaint is based on the price of the service onlyNot on the quality of the service recieved or products used
We have received a request from customer requesting payment for repairs to his *** ***we have communicated with him by phone on several occasionsWe have denied payment to him for his claim for the following reasons:The mileage on the vehicle is such that we feel the rear differential
was at or beyond its serviceable lifeCustomer could not provide service records for previous service on differential at the recommended mileage intervals(every 30K)To much time had lapsed between the date we serviced the vehicle and the date of failureOnce customer was aware of the problem, he never contacted usNor did he bring vehicle in for us to examineCustomer had parts replaced/ repaired at shops unknown to us without our prior acknowledgement or consentOld/ damaged parts where never presented to us for inspectionReceipts provide were hand written and not vehicle specific