This move actually took place on the 29th. We were hired as a 3rd party thru [redacted] to complete his move. The information they provided for the move which is attached said we were moving a 2 bed room house to an apartment and the customer was doing the packing. ...
When we arrived he said we was suppose to do the packing and he also said he told [redacted] he wanted us to do the packing. Lucky for us [redacted] records all the conversations and he never mentioned packing or storage. So we werent prepared to do the packing which a separate service and requires materials so couldnt. To verify this you can call [redacted] out of [redacted] and talk to [redacted] she has his phone call recorded. We did however complete his move and didnt leave in the middle of it. We have never done that to a customer and never would. He never mentioned damages on the day of the move and signed the paperwork saying his belongings arrived in good condition and has 30 days to file a complaint which he never did until until now. After the move a very well respected realtor [redacted] called us and asked if we were moving him because he was renting his place and owed him rent and he was trying to skip. His number is ###-###-####. He said he owes him a few months rent and is trying to get out of payying, so in my opinion hes just hard on times and trying to get something for free. He had no complaints on the day of the move. Signed all the paper work that nothing was damaged. We were hired through a 3rd party he didnt hire us directly. He also signed paperwork saying we were liable for .60 cents per pound if we damaged something which I dont believe we did. And his 30 days he has to file was two weeks ago.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There are many items within the business letter that were incorrect. The realtor should not have contacted you and he was not telling the truth. The reason for the move was not to skip out on rent, all rent has been paid (fully documented in bank statements) he was just trying to fish for information on the move. That is not a part of this complaint and not within the scope of this moving business. When the items were delivered, the moving team had packed the unit so tightly that we could not see the damaged things (see pic 2495), until my wife, family members and myself opened the storage later that night. Some of the broken items were hidden so we would not be able to see it easily. However, I do have pictures taken the same day of delivery and the following day when we were retrieving the items from storage. The reason for the quick move in Friday was I currently work/live temporarily in a different state for a project and was only available that weekend, my wife was leaving out of state the next Monday for business travel which is why the complaint wasn’t filed sooner. We are nowhere near hard on times nor looking for a pay out, I expect a company to own their faults, not make excuses. We are new citizen to the area and have a very good reputation within our previous community. The photos taken are dated and timed. The moving date was in fact 9/29/2017, not 9/30/17. In addition, there were two recorded calls and when the caller asked if I needed packing I said “yes, not all items need to be packed, some are already packed, but my wife will be there to show them what needs to be packed”. Please retrieve the other recording, our phone records also show the multiple calls. We just want a refund and our items repaired, no trouble, just what's fair.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] ...
[redacted] On Aug. 8th. Mr. [redacted] from [redacted]
came to my house to see the walls and leaky roof. He said I will call you to let you know when someone will come to fix these areas. However, today is Aug. 20th, and he has not called.
This move actually took place on the 29th. We were hired as a 3rd party thru [redacted] to complete his move. The information they provided for the move which is attached said we were moving a 2 bed room house to an apartment and the customer was doing the packing. ...
When we arrived he said we was suppose to do the packing and he also said he told [redacted] he wanted us to do the packing. Lucky for us [redacted] records all the conversations and he never mentioned packing or storage. So we werent prepared to do the packing which a separate service and requires materials so couldnt. To verify this you can call [redacted] out of [redacted] and talk to [redacted] she has his phone call recorded. We did however complete his move and didnt leave in the middle of it. We have never done that to a customer and never would. He never mentioned damages on the day of the move and signed the paperwork saying his belongings arrived in good condition and has 30 days to file a complaint which he never did until until now. After the move a very well respected realtor [redacted] called us and asked if we were moving him because he was renting his place and owed him rent and he was trying to skip. His number is ###-###-####. He said he owes him a few months rent and is trying to get out of payying, so in my opinion hes just hard on times and trying to get something for free. He had no complaints on the day of the move. Signed all the paper work that nothing was damaged. We were hired through a 3rd party he didnt hire us directly. He also signed paperwork saying we were liable for .60 cents per pound if we damaged something which I dont believe we did. And his 30 days he has to file was two weeks ago.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There are many items within the business letter that were incorrect. The realtor should not have contacted you and he was not telling the truth. The reason for the move was not to skip out on rent, all rent has been paid (fully documented in bank statements) he was just trying to fish for information on the move. That is not a part of this complaint and not within the scope of this moving business. When the items were delivered, the moving team had packed the unit so tightly that we could not see the damaged things (see pic 2495), until my wife, family members and myself opened the storage later that night. Some of the broken items were hidden so we would not be able to see it easily. However, I do have pictures taken the same day of delivery and the following day when we were retrieving the items from storage. The reason for the quick move in Friday was I currently work/live temporarily in a different state for a project and was only available that weekend, my wife was leaving out of state the next Monday for business travel which is why the complaint wasn’t filed sooner. We are nowhere near hard on times nor looking for a pay out, I expect a company to own their faults, not make excuses. We are new citizen to the area and have a very good reputation within our previous community. The photos taken are dated and timed. The moving date was in fact 9/29/2017, not 9/30/17. In addition, there were two recorded calls and when the caller asked if I needed packing I said “yes, not all items need to be packed, some are already packed, but my wife will be there to show them what needs to be packed”. Please retrieve the other recording, our phone records also show the multiple calls. We just want a refund and our items repaired, no trouble, just what's fair.
Regards,
[redacted]
[redacted]I go with costumer and I working with complaint for fix it a soon posible. [redacted]. Sent from my iPhone
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] ...
[redacted] On Aug. 8th. Mr. [redacted] from [redacted]
came to my house to see the walls and leaky roof. He said I will call you to let you know when someone will come to fix these areas. However, today is Aug. 20th, and he has not called.