Greg May Hyundai

I just now saw this complaint as it is under the old dealer Revdex.com response pageI will investigate and respond backI need all correspondence to go to [redacted] thank you [redacted] ***

At this time the only resolution we can offer is to cancel the product and refund the purchase price of the policy or to continue the coverage as outlined in the documents signed at the time of sale We apologize for any misunderstanding that may have been caused by the staff members that were present during your experience As stated previously we have terminated those individuals responsible and have retrained the current staff to be more knowledgeable about the products they are offering for sale

Complaint: [redacted] I am rejecting this response because: I believe that I was lied toI know what the contracts say, but unfortunately I was told that I HAD to pay for it (that it came with the car)There were no exceptionsI was deceived and I believe that the only fair answer is to keep the product but receive a refundI wasn't even given a chance to purchase this if I wanted itThere were other items that I was told that I also HAD to pay for and I was advised that One could be removed, well why not all of them? This is unfair treatment of the customer and I believe to fix it there is only one solution which I stated above Regards, [redacted]

In response to complaint #*** we apologize for the bad experience at a Greg May Auto Group store The Greg May policy is to treat every customer with respect, no exceptions We apologize for any inconvenience that one of our employees may have cuased you These insurances are
for the customer' protection We see the value in these products and that is why we offer them to every customer With that said, if you are not happy with the product, we will be glad to cancel the coverage and refund you the full amount of the insurance policies In regards to the employee that lost your trust, that person is no longer an employee at any Greg May Auto Group store Just let me know what you would like to do I can be reached at ***Sincerely*** ***General ManagerGreg May Hyundai

Complaint: ***
I am rejecting this response because: Several of the statements made by the manager are false. Prior to bringing my Hyundai Sonata in to *** May Hyundai on November 4, it had stalled out 3x on the highway just near the dealership which was the symptom of recall 132, which would cause the engine to fail, stall, and possibly cause an accident; I'm thankful I knew what to do when my car stalled out while driving at miles per hour.At first there weren't any loaners and I was not given the option of a rental; I was conned into purchasing a vehicleAfter a month I was finally able to convince MrMay to reverse the sale and at that point they put me in an used Hyundai Sonata, which I refused because it fell under the same recall; I entered the VIN into the Hyundai USA website to find this outOn approximately December 22, I was offered a rental and I had to cover the $deposit. The only sensor I was told about was the MAP sensor on January 27, 2016; I covered the cost for the sensorThe mention of other sensors were after they were replaced and after the engine was replaced.The $that Hyundai USA paid in repairs fell under recalls for my vehicle and I am satisfied with Hyundai USAHowever, the damage to the CV joints, I feel, was caused when the engine was replacedThere may not have been outside damage but there is an internal side to a CV joint, as a mechanic would knowThe CV joint repair has been done at this point and did cost over $and I still feel *** May Hyundai is responsible.February - I received a call from *** stating the car was readyWhen I arrived at the dealership I requested to take the car for a test drive and while on the test drive the check engine light came on and there was a horrible clanking noise coming from the front end of the car when I turned and when I went over even the slightest bumpWhen I returned to the dealership and informed *** of my findings, he stated he would have a mechanic look into the “check engine light” coming on and told me the clanking noise was due to the CV joints/mounts needing to be replacedI explained to *** that the car never made this noise prior to my bringing the car in on November 4, He said that there was nothing he could do because, since the service department didn't drive the car before I brought it in, there was no proofI explained to *** that I know that the front axle needs to be removed to replace the engine and it should not be my responsibility to replaceHe was insistent that it would be my responsibilityI was not going to continue arguing and decided to sit and wait to see what the mechanic finds regarding the check engine lightAfter about minutes a mechanic called me over and stated it was “old codes” that needed clearingI insisted on taking another test drive but this time wanted someone to go with meThe mechanic told me that he was not able to go but he would get the Service Manager, *** KAs I was waiting for *** Todd, my previous salesman, called me over and asked what was going on because I looked stressedI told him and he asked "Is your car the one that had engines in and out before they got the right size?" I told him I wasn't sure and he stated "well, sometimes these things happen." Within a few minutes *** came over and was ready to go on a test driveWe went on an extended test drive and as we were driving I stated my concerns regarding the CV joints/mountsHe asked for a little background on my car and asked if I drove it in or if it was towed inI told him what *** said to me and I told him it never made noises nor did I have any issues with my car prior to November 4thHe apologized for any inconvenience and said that he would like to get this resolvedFirst, however, he would like to file a claim with Hyundai USA asking them to pay for the repair, but it would take 5-days before he would hear anything back from themAs we continued with the test drive without the check engine light coming on, *** convinced me that the car would be okay to take and that he would get back with me as soon as he heard back from Hyundai USAHowever, As I pulled onto the service road in front of the dealership, low and behold, the check engine light came onSo, as I immediately called *** he instructed me to come back to the dealership and he would now put me in a loaner vehicle, rerun the codes, and get to the bottom of the issueI insisted on keeping the loaner until he hears back from Hyundai about the CV joints/mounts so they can be repaired and I can finally get my car back fixed properlyWhen I returned home I felt the need to call Hyundai USA myself and add to the claim that already existed for my carI spoke with Stacie and expressed my concerns to her and she explained that she would note my account and wait to hear from the dealershipFebruary - I spoke with *** at Hyundai USA following up regarding the issue and she stated nothing was in the system about hearing from the dealership and she would forward my case to the proper department and that she, ***, would follow up with me within the next 2-daysFebruary - I heard back from *** at *** May and he stated that when he filed the claim, he included not only the front axle issue but yet another sensor that had come up bad and Hyundai USA was going to cover the sensor but not the CV axle issueI, of course, expressed my concern, again, that my car was fine prior to me starting this entire fiasco and I shouldn't have to pay a dime*** agreed and gave me the Hyundai USA claim number and suggested I call them to see if I could get them to reverse their decisionI called and spoke with Bruce at Hyundai USA and he stated that he would forward my request to the proper departmentFebruary 16- I received a call from *** at *** May asking if I had heard back from Hyundai USA because he hadn'tI explained that I had not and I gave him my claim number, as he requested, for him to touch base with them*** then called me back and stated that Hyundai will not be covering the repair*** told me he spoke with *** *** your new dealership manager, and that the dealership was not going to cover the repair eitherI stated my case again and *** as he has done throughout my experience with him, told me he would like to get this taken care of for me and I could speak to *** myselfI told him I didn't want to be told again that the dealership didn't drive the vehicle before it came in and be treated as if I'm an it*** apologized for my ever feeling that way and suggested I try calling Hyundai USA as well as calling GarySo, I decided to call GaryWith a terrible attitude and on speaker phone he shouted that since I didn't have my vehicle serviced at *** May Hyundai, it wasn't going to be coveredAlso, he continued, when changing out the engine the front axle isn't touchedThat, I know is incorrectInstead of arguing, on speaker phone, I decided to tell Gary, thank you and have a nice dayI called *** back and told him my horrible experience with *** and that I would be sending *** May an email; *** was very apologetic and asked that I include him with any correspondenceFeb - *** called to find out if I had heard anything from *** or *** because all he had known was that *** told him that *** forwarded the email to him and when they could get their loaner backI told *** that I had not heard from anyone and that I feel I should hear from someone other than him and that my car needs to be fixed properly before I return the loaner and take my car backhe stated that he agreedFeb - *** called again to find out if I heard anything yet againI explained to him that I felt I was being ignored by the owner and it, to me, seems as if *** May never even read the email and just forwarded it to his manager *** RI also, told him I was going to seek legal advise to see if there was anything I could do to get my car fixed since this was not a fault of mine but a fault of the dealership*** agreed and stated he would pass what we talked about onto GaryI called Hyundai USA and they will be file a complaint against *** through their system and they advised me to contact the Revdex.com Auto LineI also left a message with an attorney but, I haven't heard back*** called back and stated that *** spoke with *** and that I have hours to bring back the loanerI explained to *** what I had done so far and will let him know what I am advised as I go along.Desired Outcome/Settlement
Regards,
*** ***

Date: 05-10-RE* *** *** To whom it may concern: In reference to complaint #*** on or about November 4th *** *** brought her vehicle to us for an engine noise complaint. After diagnosis, it was determined that the engine was approximately quarts low on oil and
that a rod bearing had begun to fail. The vehicle at this time had miles on it. Despite the fact that the vehicle was more than miles in excess of the manufacturer’s year or 60,mile powertrain warranty, *** May Hyundai was able to get Hyundai of America to agree to replace the motor at Hyundai’s expenseHyundai also provided alternate transportation to *** *** for a period exceeding days free of chargeAfter replacing the motor, *** May Hyundai performed a comprehensive multi-point inspection on the vehicle. Through the course of this inspection we discovered that *** *** vehicle required the CV Axles to be replaced. This is a maintenance item and is designed to have a functional lifespan. We also recommended a knock sensor, a high pressure fuel pump and a manifold absolute pressure sensor due to component failure. At this time *** *** declined the recommended maintenance items and expressed her dissatisfaction. *** May Hyundai went back to Hyundai of America and obtained authorization to replace the high pressure fuel pump and the knock sensor under “goodwill” warranty coverage. This was sufficient to return the vehicle to running status and we returned the vehicle to *** ***At this time, *** *** was unsatisfied with the condition of her vehicle and *** *** contacted Hyundai of America’s Consumer Affairs Hotline. She requested that Hyundai of America replace the CV Axles in addition to the numerous other repairs that they had already authorized. She was informed by Hyundai of America that CV Axles are considered a maintenance item and at the end of their functional lifespan are designed to wear out. This was still insufficient to satisfy *** *** concerns so Hyundai of America dispatched a Regional Parts and Service Director to review her concerns at *** May Hyundai’s location. It was thereby determined that there had been no accidental damage or improper handling of the parts during the repairs and that the components were simply worn out and that they would not cover the CV Axle replacement*** May Hyundai feels that we have met and exceeded all reasonable customer satisfaction expectations. The repairs performed at our facility was in excess of $all at no cost to *** ***. Routine maintenance is essential to preventing exactly these types of costly repairsWe understand *** *** frustration, no one likes repair bills on their vehicleSincerely, *** *** General Manager *** May Hyundai

At this time the only resolution we can offer is to cancel the product and refund the purchase price of the policy or to continue the coverage as outlined in the documents signed at the time of sale.  We apologize for any misunderstanding that may have been caused by the staff members that were present during your experience.  As stated previously we have terminated those individuals responsible and have retrained the current staff to be more knowledgeable about the products they are offering for sale.

Complaint: [redacted]
I am rejecting this response because:  I was never OFFERED the product, I was told that I had to purchase it because it was part of the price of the car, "that it came with it" was the exact words  I would like to keep the coverage but would also like the $299 plus tax refunded.  Regards,
[redacted]

I just now saw this complaint as it is under the old dealer Revdex.com response page. I will investigate and respond back. I need all correspondence to go to [redacted]thank you[redacted]

Complaint: [redacted]
I am rejecting this response because: I believe that I was lied to. I know what the contracts say, but unfortunately I was told that I HAD to pay for it (that it came with the car). There were no exceptions. I was deceived and I believe that the only fair answer is to keep the product but receive a refund. I wasn't even given a chance to purchase this if I wanted it. There were 2 other items that I was told that I also HAD to pay for and I was advised that One could be removed, well why not all of them? This is unfair treatment of the customer and I believe to fix it there is only one solution which I stated above.
Regards,
[redacted]