Saturday 10/2S Cus***er called in complaining that they were unable to get the machine to the setting to put the diameter measurement into the machine.This was preventing hem from calibration/using the balancerl told the woman I would make a case for her and have someone call her on MondayI made case on 10/27.A few days later she called back and said she was sent a board and it did not fix the machine .She asked about returning the machine and we referred her back to ***, since he was originally helping her, saying we were surer he could resolve her problem .I received a call from [redacted] stating that she did not want to try to fix the machine; she just wanted a new one.She called here a few times wanting us to deliver them a new machine We explained to them that we would need to get the old one back before we could send hem a new one.The cus***er did not want to ship back o bring back the old one.If she had just let [redacted] ship her the second board all of this could have been avoided
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The dealer said they tried to contact me several times by phone I have an answering machine on my phone and was NEVER contacted Never had a message from the dealer I never heard form them directly eitherYes I will accept from them thefluid filter at no expense to me though I am pleased to see that they are going to put in their ad That an electric plug end is not included , and no hydraulic fluid comes with the unit Thank you , [redacted]
Saturday 10/2S Cus***er called in complaining that they were unable to get the machine to the setting to put the diameter measurement into the machine.This was preventing hem from calibration/using the balancerl told the woman I would make a case for her and have someone call her on MondayI made case on 10/27.A few days later she called back and said she was sent a board and it did not fix the machine .She asked about returning the machine and we referred her back to ***, since he was originally helping her, saying we were surer he could resolve her problem .I received a call from [redacted] stating that she did not want to try to fix the machine; she just wanted a new one.She called here a few times wanting us to deliver them a new machine We explained to them that we would need to get the old one back before we could send hem a new one.The cus***er did not want to ship back o bring back the old one.If she had just let [redacted] ship her the second board all of this could have been avoided
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The dealer said they tried to contact me several times by phone I have an answering machine on my phone and was NEVER contacted Never had a message from the dealer I never heard form them directly eitherYes I will accept from them thefluid filter at no expense to me though I am pleased to see that they are going to put in their ad That an electric plug end is not included , and no hydraulic fluid comes with the unit Thank you , [redacted]