I recently moved from a house to a small bedroom condo A week prior to my move I received a bill from FPL that shows I had a balance of $ I notified FPL to discontinue my electric services on 10/23/which was done on that date I was living in my condo as of 10/23/ The 1st week of my move I called FPL automated system and it stated I had a $balance and $was due I assumed that since my deposit when I moved into the house was $maybe they took the outstanding balance from the deposit The following week I called FPL again there was still a $balance Mid November I received a bill from FPL which says my balance due was a little of $so that really assured my that the previous balance at the house of $was taken from my previous deposit of $So within a few days I paid the current balance that was on the bill for $ Now today on 12/2/I received an email notification from FPL that my electricity will be disconnect by 12/9/if I do not pay the balance of $ I am now confused It took them over a month to bill me for a past due balance from my previous address when I called FPL times and they stated my balance was $and I also received a bill showing my current balance was only $ I called FPL immediately after I read the email I spoke with a rep whom stated I did not put a deposit down when I moved into my house years agoThen I spoke with a supervisor ( [redacted] ) whom stated I did put down a deposit of $and since I transferred services my deposit transferred to my new address and I was told that when I transferred serviceswhich I was never told my deposit was going to transfer Why would my deposit be $for a small condo? Why did it take so long for me to receive a bill if this is correct? This to me is misleadingthe only answer the supervisor could give me is that their system was updatedSo you mean to tell me it takes Over days after the transfer for your system to update and because of that its my fault and you are threatening to disconnect my electricity because this company 1) lack of communication2) system failure to update I suppose to just pay $when FPL has told me for several weeks my balance was $and actually generated a bill that showed I only owed $
Great value, great staff Revdex.com helps a lot to customers as mediator in user problems Florida Power & Light responded immediately and positively fix my problem thank you so much To continue to protect users Revdex.com
This company is horrible unfortunately they are a monopoly and you can't get power anywhere else in the areaThey allow places to take payments when they say they don't have access to the records and won't take the comfirmation number nor a picture of the payment and still shut your power off and charge you the reconnection fee after you have paid your billI do not believe this is legalThey don't care if your disabled with childrenThey don't care that you paid your billThey don't care about any of thatThey are a horrible greedy company and if I had a choice to go with anyone else I would
Poor customer service Just to be fair, the power at my apartment is working fine This is a complaint regarding customer service
I just transferred my services last week and misplaced my account number They refused to discuss my account with me and said that they could only discuss my account when I have my account number I stated that I never received a confirmation e-mail from them and that I misplaced my account number when I was on the phone Something that I'm sure other customers have done when they are in the midst of moving cities They stated that I needed to tell them the EXACT balance of my account (which I don't have since I haven't received a bill yet) or my account number to discuss my account Neither of which I have
I asked if I could use the identification card on file (my driver's license) and they said no I requested that they send an e-mail to the one listed on my file so I could confirm my identity, they refused Most companies would send an e-mail to the e-mail on the file and use that to verify a customer's identify (which I suggested and which has been used by other companies that I use including my bank) They were not willing to work with me on this issue
I am trying to change my driver's license to my new address and I was hoping to use proof of utilities as one of the two documents proving proof of my new residence (required by the DMV) If I could change to another company I would, but since I'm renting I cannot They said that they sent me an e-mail, but I searched all of my folders (including spam) and could not locate it I asked for the e-mail address that it was sent from to double check that I hadn't been searching for the wrong e-mail address, and it was treated as a confidential matter They could not disclose the e-mail that it was sent from I also think that I registered my bills to be sent by e-mail so who knows if I will even get those I brought this up to the representative on the phone as a concern and she just said in a condescending manner that she would "make a note in the file"
I personally believe that companies should work with clients when there is an obvious issue Their only solution was for me to wait for my bill to come In Florida you have to change your driver's license within days I need two documents proving residency As a renter the easiest ways to do this are through your lease and through proof of utilities All I wanted was for them to send an e-mail to me using the e-mail already on file in their extra secure power account system to say something like "_____ has registered power at ____ address" I wasn't asking for any confidential information I wasn't even asking for my account number And they couldn't do that for me They don't even have my social security number so I'm not sure what would motivate someone to call in trying to impersonate me to have this very simple task accomplished
I tried to call back to make sure that they don't have any "non-disparagement clauses" and I couldn't even get through to a representative without giving my account number I am going to try e-mailing them from my e-mail address on file, but I doubt that will work
I have been an FPL customer on and off for over yearsI have lived in my current apt for months and have had on time payments every monthI received an email on November 24th stating that my acct was going to be closed that day because someone else was starting service thereI immediately called FPL and discussed that I was still living in the apt and did not want my service interruptedThey told me that my apt complex had called and gave them my address to start new service so I would have to take it up with themSo I called my apt and they called fpl to fix the issueOver the following weeks I got countless emails stating that I would be receiving a portion of my deposit back because my acct had been closedI called times over those four weeks continuing the argument of not wanting my service interrupted, they assured me that they had the note in the system and the computer just needed to catch up with the people entering the informationI received a portion of my deposit back- which I did not cash and then got a bill for a request for a new deposit from me in the amount of $Speaking with a representative I was told I wouldn't be charged that new deposit and everything would be okI then got a bill in the mail for $70- my monthly bill has never been over $I called and disputed this and they told me it was partially a new deposit thrown in with my billI went through supervisors and complained about how this company has completely wasted my time and energyI did not want my service interrupted and yet it wasI was a good standing customer and yet I got the short end of the stickI am still unhappy with the way this was handled and the amount of time I had to take out of my busy schedule to fix someone else's mistake
I just went into my backyard and found a huge mess where Florida Power and Light's tree contractor massacred by trees and shredded other plants and shrubs that had nothing to do with power lines They destroyed the place and did zero, it seems, to clean it up HOW DO THEY GET AWAY WITH THIS? This sucks and so does FPL for allowing these people to invade my home and privacy and destroy my property
FPL is extremely cheap and pettyI had carried a $deposit with them and I paid my bill, in full, before the due date consistently for years - they threatened to remotely turn my power off and charged another $deposit when I fell on hard timesFor months, my FPL bill had been paid in part and not fully because of discrepancies with my employer, for which I have a record ofMonopolies should be outlawed entirely with no loopholesMy account it currently up-to-date, paid in full and they still send letters threatening to discontinue my service
The FPL websight does NOT keep current on bill payments, and the official website provides absolutely no means to contact the company on-line to any inquiriesjust a very dumb FAQ run-around
Awful customer services They don't understand the English language They can't seems to send a bill to the correct address I had to call numerous times to request a bill only to find out they have the wrong address again Can't wait to be off the grid!
Great value, great staff Revdex.com helps a lot to customers as mediator in user problems . Florida Power & Light responded immediately and positively fix my problem thank you so much .
To continue to protect users Revdex.com .
I have no choice but to report this deplorable company for its abuses, business model based on rip-off and encouraged by monopolistic status, and lack of competition. So far FPL has been guilty of for meter abuse, deposit rip-off, unlawful and unauthorized activation of automatic bill payment, commingling of accounts, and debiting of my checking account several times, harassment, repeated, systematic unlawful charges and fees resulting in my wasting time, energy and money trying to resolve, disrespect for customers' rights, failure to own to responsibilities to provide fair and consistent service, discrepancies and lies from customer service.
I recently moved from a house to a small 2 bedroom condo. A week prior to my move I received a bill from FPL that shows I had a balance of $404. I notified FPL to discontinue my electric services on 10/23/2015 which was done on that date. I was living in my condo as of 10/23/2015. The 1st week of my move I called FPL automated system and it stated I had a $0 balance and $0 was due. I assumed that since my deposit when I moved into the house was $478 maybe they took the outstanding balance from the deposit. The following week I called FPL again there was still a $0 balance. Mid November I received a bill from FPL which says my balance due was a little of $49.00 so that really assured my that the previous balance at the house of $404 was taken from my previous deposit of $478.00.. So within a few days I paid the current balance that was on the bill for $49. Now today on 12/2/2015 I received an email notification from FPL that my electricity will be disconnect by 12/9/2015 if I do not pay the balance of $404.00. I am now confused. It took them over a month to bill me for a past due balance from my previous address when I called FPL 2 times and they stated my balance was $0 and I also received a bill showing my current balance was only $49. I called FPL immediately after I read the email I spoke with a rep whom stated I did not put a deposit down when I moved into my house years ago.. Then I spoke with a supervisor ([redacted]) whom stated I did put down a deposit of $478 and since I transferred services my deposit transferred to my new address and I was told that when I transferred services.. which I was never told my deposit was going to transfer. Why would my deposit be $478 for a small condo? Why did it take so long for me to receive a bill if this is correct? This to me is misleading.. the only answer the supervisor could give me is that their system was updated.. So you mean to tell me it takes Over 30 days after the transfer for your system to update and because of that its my fault and you are threatening to disconnect my electricity because this company 1) lack of communication. 2) system failure to update. I suppose to just pay $404 when FPL has told me for several weeks my balance was $0 and actually generated a bill that showed I only owed $49.
This company is horrible unfortunately they are a monopoly and you can't get power anywhere else in the area. They allow places to take payments when they say they don't have access to the records and won't take the comfirmation number nor a picture of the payment and still shut your power off and charge you the reconnection fee after you have paid your bill. I do not believe this is legal. They don't care if your disabled with children. They don't care that you paid your bill. They don't care about any of that. They are a horrible greedy company and if I had a choice to go with anyone else I would.
I recently moved from a house to a small bedroom condo A week prior to my move I received a bill from FPL that shows I had a balance of $ I notified FPL to discontinue my electric services on 10/23/which was done on that date I was living in my condo as of 10/23/ The 1st week of my move I called FPL automated system and it stated I had a $balance and $was due I assumed that since my deposit when I moved into the house was $maybe they took the outstanding balance from the deposit The following week I called FPL again there was still a $balance Mid November I received a bill from FPL which says my balance due was a little of $so that really assured my that the previous balance at the house of $was taken from my previous deposit of $So within a few days I paid the current balance that was on the bill for $ Now today on 12/2/I received an email notification from FPL that my electricity will be disconnect by 12/9/if I do not pay the balance of $ I am now confused It took them over a month to bill me for a past due balance from my previous address when I called FPL times and they stated my balance was $and I also received a bill showing my current balance was only $ I called FPL immediately after I read the email I spoke with a rep whom stated I did not put a deposit down when I moved into my house years agoThen I spoke with a supervisor ( [redacted] ) whom stated I did put down a deposit of $and since I transferred services my deposit transferred to my new address and I was told that when I transferred serviceswhich I was never told my deposit was going to transfer Why would my deposit be $for a small condo? Why did it take so long for me to receive a bill if this is correct? This to me is misleadingthe only answer the supervisor could give me is that their system was updatedSo you mean to tell me it takes Over days after the transfer for your system to update and because of that its my fault and you are threatening to disconnect my electricity because this company 1) lack of communication2) system failure to update I suppose to just pay $when FPL has told me for several weeks my balance was $and actually generated a bill that showed I only owed $
Great value, great staff Revdex.com helps a lot to customers as mediator in user problems Florida Power & Light responded immediately and positively fix my problem thank you so much To continue to protect users Revdex.com
This company is horrible unfortunately they are a monopoly and you can't get power anywhere else in the areaThey allow places to take payments when they say they don't have access to the records and won't take the comfirmation number nor a picture of the payment and still shut your power off and charge you the reconnection fee after you have paid your billI do not believe this is legalThey don't care if your disabled with childrenThey don't care that you paid your billThey don't care about any of thatThey are a horrible greedy company and if I had a choice to go with anyone else I would
Poor customer service Just to be fair, the power at my apartment is working fine This is a complaint regarding customer service
I just transferred my services last week and misplaced my account number They refused to discuss my account with me and said that they could only discuss my account when I have my account number I stated that I never received a confirmation e-mail from them and that I misplaced my account number when I was on the phone Something that I'm sure other customers have done when they are in the midst of moving cities They stated that I needed to tell them the EXACT balance of my account (which I don't have since I haven't received a bill yet) or my account number to discuss my account Neither of which I have
I asked if I could use the identification card on file (my driver's license) and they said no I requested that they send an e-mail to the one listed on my file so I could confirm my identity, they refused Most companies would send an e-mail to the e-mail on the file and use that to verify a customer's identify (which I suggested and which has been used by other companies that I use including my bank) They were not willing to work with me on this issue
I am trying to change my driver's license to my new address and I was hoping to use proof of utilities as one of the two documents proving proof of my new residence (required by the DMV) If I could change to another company I would, but since I'm renting I cannot They said that they sent me an e-mail, but I searched all of my folders (including spam) and could not locate it I asked for the e-mail address that it was sent from to double check that I hadn't been searching for the wrong e-mail address, and it was treated as a confidential matter They could not disclose the e-mail that it was sent from I also think that I registered my bills to be sent by e-mail so who knows if I will even get those I brought this up to the representative on the phone as a concern and she just said in a condescending manner that she would "make a note in the file"
I personally believe that companies should work with clients when there is an obvious issue Their only solution was for me to wait for my bill to come In Florida you have to change your driver's license within days I need two documents proving residency As a renter the easiest ways to do this are through your lease and through proof of utilities All I wanted was for them to send an e-mail to me using the e-mail already on file in their extra secure power account system to say something like "_____ has registered power at ____ address" I wasn't asking for any confidential information I wasn't even asking for my account number And they couldn't do that for me They don't even have my social security number so I'm not sure what would motivate someone to call in trying to impersonate me to have this very simple task accomplished
I tried to call back to make sure that they don't have any "non-disparagement clauses" and I couldn't even get through to a representative without giving my account number I am going to try e-mailing them from my e-mail address on file, but I doubt that will work
I have been an FPL customer on and off for over yearsI have lived in my current apt for months and have had on time payments every monthI received an email on November 24th stating that my acct was going to be closed that day because someone else was starting service thereI immediately called FPL and discussed that I was still living in the apt and did not want my service interruptedThey told me that my apt complex had called and gave them my address to start new service so I would have to take it up with themSo I called my apt and they called fpl to fix the issueOver the following weeks I got countless emails stating that I would be receiving a portion of my deposit back because my acct had been closedI called times over those four weeks continuing the argument of not wanting my service interrupted, they assured me that they had the note in the system and the computer just needed to catch up with the people entering the informationI received a portion of my deposit back- which I did not cash and then got a bill for a request for a new deposit from me in the amount of $Speaking with a representative I was told I wouldn't be charged that new deposit and everything would be okI then got a bill in the mail for $70- my monthly bill has never been over $I called and disputed this and they told me it was partially a new deposit thrown in with my billI went through supervisors and complained about how this company has completely wasted my time and energyI did not want my service interrupted and yet it wasI was a good standing customer and yet I got the short end of the stickI am still unhappy with the way this was handled and the amount of time I had to take out of my busy schedule to fix someone else's mistake
I just went into my backyard and found a huge mess where Florida Power and Light's tree contractor massacred by trees and shredded other plants and shrubs that had nothing to do with power lines They destroyed the place and did zero, it seems, to clean it up HOW DO THEY GET AWAY WITH THIS? This sucks and so does FPL for allowing these people to invade my home and privacy and destroy my property
FPL is extremely cheap and pettyI had carried a $deposit with them and I paid my bill, in full, before the due date consistently for years - they threatened to remotely turn my power off and charged another $deposit when I fell on hard timesFor months, my FPL bill had been paid in part and not fully because of discrepancies with my employer, for which I have a record ofMonopolies should be outlawed entirely with no loopholesMy account it currently up-to-date, paid in full and they still send letters threatening to discontinue my service
The FPL websight does NOT keep current on bill payments, and the official website provides absolutely no means to contact the company on-line to any inquiriesjust a very dumb FAQ run-around
Awful customer services They don't understand the English language They can't seems to send a bill to the correct address I had to call numerous times to request a bill only to find out they have the wrong address again Can't wait to be off the grid!
Great value, great staff Revdex.com helps a lot to customers as mediator in user problems . Florida Power & Light responded immediately and positively fix my problem thank you so much .
To continue to protect users Revdex.com .
I have no choice but to report this deplorable company for its abuses, business model based on rip-off and encouraged by monopolistic status, and lack of competition. So far FPL has been guilty of for meter abuse, deposit rip-off, unlawful and unauthorized activation of automatic bill payment, commingling of accounts, and debiting of my checking account several times, harassment, repeated, systematic unlawful charges and fees resulting in my wasting time, energy and money trying to resolve, disrespect for customers' rights, failure to own to responsibilities to provide fair and consistent service, discrepancies and lies from customer service.
I recently moved from a house to a small 2 bedroom condo. A week prior to my move I received a bill from FPL that shows I had a balance of $404. I notified FPL to discontinue my electric services on 10/23/2015 which was done on that date. I was living in my condo as of 10/23/2015. The 1st week of my move I called FPL automated system and it stated I had a $0 balance and $0 was due. I assumed that since my deposit when I moved into the house was $478 maybe they took the outstanding balance from the deposit. The following week I called FPL again there was still a $0 balance. Mid November I received a bill from FPL which says my balance due was a little of $49.00 so that really assured my that the previous balance at the house of $404 was taken from my previous deposit of $478.00.. So within a few days I paid the current balance that was on the bill for $49. Now today on 12/2/2015 I received an email notification from FPL that my electricity will be disconnect by 12/9/2015 if I do not pay the balance of $404.00. I am now confused. It took them over a month to bill me for a past due balance from my previous address when I called FPL 2 times and they stated my balance was $0 and I also received a bill showing my current balance was only $49. I called FPL immediately after I read the email I spoke with a rep whom stated I did not put a deposit down when I moved into my house years ago.. Then I spoke with a supervisor ([redacted]) whom stated I did put down a deposit of $478 and since I transferred services my deposit transferred to my new address and I was told that when I transferred services.. which I was never told my deposit was going to transfer. Why would my deposit be $478 for a small condo? Why did it take so long for me to receive a bill if this is correct? This to me is misleading.. the only answer the supervisor could give me is that their system was updated.. So you mean to tell me it takes Over 30 days after the transfer for your system to update and because of that its my fault and you are threatening to disconnect my electricity because this company 1) lack of communication. 2) system failure to update. I suppose to just pay $404 when FPL has told me for several weeks my balance was $0 and actually generated a bill that showed I only owed $49.
This company is horrible unfortunately they are a monopoly and you can't get power anywhere else in the area. They allow places to take payments when they say they don't have access to the records and won't take the comfirmation number nor a picture of the payment and still shut your power off and charge you the reconnection fee after you have paid your bill. I do not believe this is legal. They don't care if your disabled with children. They don't care that you paid your bill. They don't care about any of that. They are a horrible greedy company and if I had a choice to go with anyone else I would.