We provided Mr [redacted] with a solution to help resolve his concernsWe have gone out to the property to try and explain that with the area he is expressing concern for, the problem would more likely be from an object or issue coming up from under the sub baseThe scope of work that was completed by Advanced Paving Services/Stripe-A-Lot, Incdid not involve the original sub baseThe idea that the water that is protruding in this specific area is from a bad mix of asphalt is not likely as you would see this in more then one space of the drivewayWe are happy to dig up this specific area to see what exactly is going onIf it were to be found that the asphalt was bad for whatever reason we are prepared to patch this area and complete an overlay of the driveway which would provide Mr [redacted] a new seamless drivewayHowever, if the issue is to be found from another cause outside of our scope of work we would not be able to be liable and would need to be financially compensated for any repair or future work We are confident that we have completed the work per the scope of work agreed upon and would honor any warranty that would be proven to be neededIf Mr [redacted] would like to work this out with us we are happy to do what we can to satisfy our customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The proposal states if APS finds something in the sub base or ground that is causing the issue, I must pay to fix itHowever, if nothing is found, there is nothing offered by the business in return for the inconvenience of digging up the driveway again, looking for water, and then patching the drivewayI have spoken to the owner about this proposal and when completed, I will now have a new driveway with two hard seams that over time will present other issuesIt is clear that the business owner and I will not be able to agree on a resolutionHe states the driveway is good and that "they happen to be in the wrong place at the wrong time" when it comes to the issue in the complaintAlso, "it isn't happening" when it comes to getting money backWhen you invest $4K in a new driveway you expect it to perform in any weather condition, not have any visible seams, and last for 4-yearsThere is no confidence in this driveway will meet these expectationsWe would like to have a 3rd party involved via ArbiClaim to help resolve this dispute before any more work is performedPlease let us know if you initiate that process or do IIt also maybe time to speak to the local news media per your option on the complaint to let other Delaware Consumers know what they may run into when dealing with this businessThanks for your assistance in this matter Regards, [redacted]
Mr [redacted] , We are sorry to see that there is frustration and un-satisfaction of your drivewayWhile Mother Nature is a huge dictator in our business we were unable to complete the paving portion of your driveway immediately after the removal of the old asphalt due to the continuous rainThis is all for the structure of your current sub-baseOnce a driveway is exposed and the remaining exposed sub-base is rolled, we must make sure the is completely dry before laying new asphalt downOnce we had this completely dry we came back to install the new asphalt drivewayWe are aware there was a delay in the asphalt delivery which caused the bump in which you referred toAs soon as this was brought to our attention we were able to send men out again to heat up that asphalt and tamper down that bump, making it all one elevationAt this point everyone was satisfied and payment was releasedAgain you had come to APS with concerns of water you were seeingAfter the owner had met with you on site again looking into this issue, it was our concern that this could indeed be something larger then it appearedWe explained to you that we may need to dig up the portion of the driveway to expose the root of this problemWe are happy to honor our one year material and workmanship warranty if and when it is ever called forHowever, as we explained this may be beyond thatWe are possibly looking that a root below ground could be pushing moister and water up through your sub-base or something to this natureUnfortunately, as all renovations go once something is opened up after many years problems that were unseen prior can now be exposedHowever, our goal is to always make sure our customers are satisfied and we come up with a solution to fit your needsAs proposed to you, we would like to dig up this area to see what exactly is goingIf we exposed that there was a material and/or workmanship error we will gladly fix this at no charge to youOn the other hand, if there is an issued that is beyond that we will work with you to come up with a solution and provide you with a proposal to fix this issueWe hope that we an come to a solution and make you part of our many satisfied customers
Mr***, We are sorry to see that there is frustration and un-satisfaction of your drivewayWhile Mother Nature is a huge dictator in our business we were unable to complete the paving portion of your driveway immediately after the removal of the old asphalt due to the continuous rainThis
is all for the structure of your current sub-baseOnce a driveway is exposed and the remaining exposed sub-base is rolled, we must make sure the is completely dry before laying new asphalt downOnce we had this completely dry we came back to install the new asphalt driveway. We are aware there was a delay in the asphalt delivery which caused the bump in which you referred toAs soon as this was brought to our attention we were able to send men out again to heat up that asphalt and tamper down that bump, making it all one elevationAt this point everyone was satisfied and payment was released. Again you had come to APS with concerns of water you were seeingAfter the owner had met with you on site again looking into this issue, it was our concern that this could indeed be something larger then it appearedWe explained to you that we may need to dig up the portion of the driveway to expose the root of this problemWe are happy to honor our one year material and workmanship warranty if and when it is ever called forHowever, as we explained this may be beyond thatWe are possibly looking that a root below ground could be pushing moister and water up through your sub-base or something to this natureUnfortunately, as all renovations go once something is opened up after many years problems that were unseen prior can now be exposedHowever, our goal is to always make sure our customers are satisfied and we come up with a solution to fit your needsAs proposed to you, we would like to dig up this area to see what exactly is goingIf we exposed that there was a material and/or workmanship error we will gladly fix this at no charge to youOn the other hand, if there is an issued that is beyond that we will work with you to come up with a solution and provide you with a proposal to fix this issueWe hope that we an come to a solution and make you part of our many satisfied customers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Good Morning, We have reached out to the customer but the phone line is not picked up and there is no voicemail set upI have sent an email now to try and get a meeting scheduled with the customer and the owner. Kind Regards, *** ***
*** *** ***
***
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*** *** *** * *** ***
** *** * ** ***
We provided Mr*** with a solution to help resolve his concernsWe have gone out to the property to try and explain that with the area he is expressing concern for, the problem would more likely be from an object or issue coming up from under the sub baseThe scope of work that was completed by Advanced Paving Services/Stripe-A-Lot, Incdid not involve the original sub base. The idea that the water that is protruding in this specific area is from a bad mix of asphalt is not likely as you would see this in more then one space of the drivewayWe are happy to dig up this specific area to see what exactly is going onIf it were to be found that the asphalt was bad for whatever reason we are prepared to patch this area and complete an overlay of the driveway which would provide Mr*** a new seamless drivewayHowever, if the issue is to be found from another cause outside of our scope of work we would not be able to be liable and would need to be financially compensated for any repair or future work We are confident that we have completed the work per the scope of work agreed upon and would honor any warranty that would be proven to be neededIf Mr*** would like to work this out with us we are happy to do what we can to satisfy our customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The proposal states if APS finds something in the sub base or ground that is causing the issue, I must pay to fix itHowever, if nothing is found, there is nothing offered by the business in return for the inconvenience of digging up the driveway again, looking for water, and then patching the drivewayI have spoken to the owner about this proposal and when completed, I will now have a new driveway with two hard seams that over time will present other issuesIt is clear that the business owner and I will not be able to agree on a resolutionHe states the driveway is good and that "they happen to be in the wrong place at the wrong time" when it comes to the issue in the complaintAlso, "it isn't happening" when it comes to getting money backWhen you invest $4K in a new driveway you expect it to perform in any weather condition, not have any visible seams, and last for 4-yearsThere is no confidence in this driveway will meet these expectationsWe would like to have a 3rd party involved via ArbiClaim to help resolve this dispute before any more work is performedPlease let us know if you initiate that process or do IIt also maybe time to speak to the local news media per your option on the complaint to let other Delaware Consumers know what they may run into when dealing with this businessThanks for your assistance in this matter.
Regards,
*** ***
We provided Mr [redacted] with a solution to help resolve his concernsWe have gone out to the property to try and explain that with the area he is expressing concern for, the problem would more likely be from an object or issue coming up from under the sub baseThe scope of work that was completed by Advanced Paving Services/Stripe-A-Lot, Incdid not involve the original sub baseThe idea that the water that is protruding in this specific area is from a bad mix of asphalt is not likely as you would see this in more then one space of the drivewayWe are happy to dig up this specific area to see what exactly is going onIf it were to be found that the asphalt was bad for whatever reason we are prepared to patch this area and complete an overlay of the driveway which would provide Mr [redacted] a new seamless drivewayHowever, if the issue is to be found from another cause outside of our scope of work we would not be able to be liable and would need to be financially compensated for any repair or future work We are confident that we have completed the work per the scope of work agreed upon and would honor any warranty that would be proven to be neededIf Mr [redacted] would like to work this out with us we are happy to do what we can to satisfy our customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The proposal states if APS finds something in the sub base or ground that is causing the issue, I must pay to fix itHowever, if nothing is found, there is nothing offered by the business in return for the inconvenience of digging up the driveway again, looking for water, and then patching the drivewayI have spoken to the owner about this proposal and when completed, I will now have a new driveway with two hard seams that over time will present other issuesIt is clear that the business owner and I will not be able to agree on a resolutionHe states the driveway is good and that "they happen to be in the wrong place at the wrong time" when it comes to the issue in the complaintAlso, "it isn't happening" when it comes to getting money backWhen you invest $4K in a new driveway you expect it to perform in any weather condition, not have any visible seams, and last for 4-yearsThere is no confidence in this driveway will meet these expectationsWe would like to have a 3rd party involved via ArbiClaim to help resolve this dispute before any more work is performedPlease let us know if you initiate that process or do IIt also maybe time to speak to the local news media per your option on the complaint to let other Delaware Consumers know what they may run into when dealing with this businessThanks for your assistance in this matter Regards, [redacted]
Mr [redacted] , We are sorry to see that there is frustration and un-satisfaction of your drivewayWhile Mother Nature is a huge dictator in our business we were unable to complete the paving portion of your driveway immediately after the removal of the old asphalt due to the continuous rainThis is all for the structure of your current sub-baseOnce a driveway is exposed and the remaining exposed sub-base is rolled, we must make sure the is completely dry before laying new asphalt downOnce we had this completely dry we came back to install the new asphalt drivewayWe are aware there was a delay in the asphalt delivery which caused the bump in which you referred toAs soon as this was brought to our attention we were able to send men out again to heat up that asphalt and tamper down that bump, making it all one elevationAt this point everyone was satisfied and payment was releasedAgain you had come to APS with concerns of water you were seeingAfter the owner had met with you on site again looking into this issue, it was our concern that this could indeed be something larger then it appearedWe explained to you that we may need to dig up the portion of the driveway to expose the root of this problemWe are happy to honor our one year material and workmanship warranty if and when it is ever called forHowever, as we explained this may be beyond thatWe are possibly looking that a root below ground could be pushing moister and water up through your sub-base or something to this natureUnfortunately, as all renovations go once something is opened up after many years problems that were unseen prior can now be exposedHowever, our goal is to always make sure our customers are satisfied and we come up with a solution to fit your needsAs proposed to you, we would like to dig up this area to see what exactly is goingIf we exposed that there was a material and/or workmanship error we will gladly fix this at no charge to youOn the other hand, if there is an issued that is beyond that we will work with you to come up with a solution and provide you with a proposal to fix this issueWe hope that we an come to a solution and make you part of our many satisfied customers
Mr***, We are sorry to see that there is frustration and un-satisfaction of your drivewayWhile Mother Nature is a huge dictator in our business we were unable to complete the paving portion of your driveway immediately after the removal of the old asphalt due to the continuous rainThis
is all for the structure of your current sub-baseOnce a driveway is exposed and the remaining exposed sub-base is rolled, we must make sure the is completely dry before laying new asphalt downOnce we had this completely dry we came back to install the new asphalt driveway. We are aware there was a delay in the asphalt delivery which caused the bump in which you referred toAs soon as this was brought to our attention we were able to send men out again to heat up that asphalt and tamper down that bump, making it all one elevationAt this point everyone was satisfied and payment was released. Again you had come to APS with concerns of water you were seeingAfter the owner had met with you on site again looking into this issue, it was our concern that this could indeed be something larger then it appearedWe explained to you that we may need to dig up the portion of the driveway to expose the root of this problemWe are happy to honor our one year material and workmanship warranty if and when it is ever called forHowever, as we explained this may be beyond thatWe are possibly looking that a root below ground could be pushing moister and water up through your sub-base or something to this natureUnfortunately, as all renovations go once something is opened up after many years problems that were unseen prior can now be exposedHowever, our goal is to always make sure our customers are satisfied and we come up with a solution to fit your needsAs proposed to you, we would like to dig up this area to see what exactly is goingIf we exposed that there was a material and/or workmanship error we will gladly fix this at no charge to youOn the other hand, if there is an issued that is beyond that we will work with you to come up with a solution and provide you with a proposal to fix this issueWe hope that we an come to a solution and make you part of our many satisfied customers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Good Morning, We have reached out to the customer but the phone line is not picked up and there is no voicemail set upI have sent an email now to try and get a meeting scheduled with the customer and the owner. Kind Regards, *** ***
*** *** ***
***
***
*** *** *** * *** ***
** *** * ** ***
We provided Mr*** with a solution to help resolve his concernsWe have gone out to the property to try and explain that with the area he is expressing concern for, the problem would more likely be from an object or issue coming up from under the sub baseThe scope of work that was completed by Advanced Paving Services/Stripe-A-Lot, Incdid not involve the original sub base. The idea that the water that is protruding in this specific area is from a bad mix of asphalt is not likely as you would see this in more then one space of the drivewayWe are happy to dig up this specific area to see what exactly is going onIf it were to be found that the asphalt was bad for whatever reason we are prepared to patch this area and complete an overlay of the driveway which would provide Mr*** a new seamless drivewayHowever, if the issue is to be found from another cause outside of our scope of work we would not be able to be liable and would need to be financially compensated for any repair or future work We are confident that we have completed the work per the scope of work agreed upon and would honor any warranty that would be proven to be neededIf Mr*** would like to work this out with us we are happy to do what we can to satisfy our customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The proposal states if APS finds something in the sub base or ground that is causing the issue, I must pay to fix itHowever, if nothing is found, there is nothing offered by the business in return for the inconvenience of digging up the driveway again, looking for water, and then patching the drivewayI have spoken to the owner about this proposal and when completed, I will now have a new driveway with two hard seams that over time will present other issuesIt is clear that the business owner and I will not be able to agree on a resolutionHe states the driveway is good and that "they happen to be in the wrong place at the wrong time" when it comes to the issue in the complaintAlso, "it isn't happening" when it comes to getting money backWhen you invest $4K in a new driveway you expect it to perform in any weather condition, not have any visible seams, and last for 4-yearsThere is no confidence in this driveway will meet these expectationsWe would like to have a 3rd party involved via ArbiClaim to help resolve this dispute before any more work is performedPlease let us know if you initiate that process or do IIt also maybe time to speak to the local news media per your option on the complaint to let other Delaware Consumers know what they may run into when dealing with this businessThanks for your assistance in this matter.
Regards,
*** ***