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Greg's Plumbing Services

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Reviews Greg's Plumbing Services

Greg's Plumbing Services Reviews (5)

I did some checking on any inquiry that may have come into our company from our website rimfinancing.com I was unable to find any information on just his name and address We get an average of applications weekly from people filling out an application online The last
statement that I got from ***, which is the only credit bureau that we use to full credit information, only goes through June 30th, my next statement will have July and I will check for his name when I get that bill If you can provide more information on Mr*** such as a social security number I will check further.Thank you and I do apologize for the delayed response.Regards,*** ***

I don't see where you tried to contact me different times, I don't have an email,text, or missed callThe only contact I've had was with a Revdex.com representative regarding the condition of my tires,also when I called to order new tires, I was willing to pay the total up front, I wasn't going to add money to my current bill unless I absolutely had to, now how did I find out I was declined?let's see..hmm oh yeah that's it,I called my sales rep or frigging days after I left a message And he finally answered the phone and he already knew what I wanted to talk about.didn't even need to ask really, he just said I was declined because I was still behind on my bill according to what *** said to himWhich is how all this crap started in the first place
I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I actually did send pictures of the tires when they were received, the only issue than was they were incorrectly mounted, the issue the tires are having is, they're not strong enough to hold a almost thousand pound carEverybody I told about the tires in the beginning received picturesOf them, I can most likely scrounge through my sent emails and pics taken and send them again.. Regards,
*** ***

I tried to contact Mr*** regarding this complaint and have left a message There are different parts to the complaint as I see: 1) Wheels ordered from start 2) Ineligibility to reload/add more merchandise onto the account.3) Payment made in February to pay ahead. Responses: 1) There was a warranty claim opened 8/20/2015: The claim stated all wheels and tires were mounted and balanced backwards upon receipt Customer service received one photo, from sales rep *** ***, showing tire mounted backwards, advised customer at that time to send the photos of the other and no further communication was received from customer Claim closed on 11/9/due to inactivity and no responses from customer. 2) To reload, or add on to your account, you must establish a payment history making at least, if not more, than consecutive monthly payments in a row, on or before the due date (which in this case is the 15th of each month) When Mr*** requested to add on his account has JUST been brought back current from being days past due He was not eligible to add any further credit to his account 3) When Mr*** paid $on 2/3/he stated he wanted to constantly be paid ahead on his account so if something in the future was to happen he had a cushion At that time, it was never requested, to make the extra paid for March Our accounts are set up as open end revolving accounts and they DO NOT pay ahead unless manually forced This would not have been a problem if that had been requested I spoke with *** on 3/regarding his March payment He stated he would check the bank and call me back I never received a return call, then the Revdex.com complain was filed This is all the information had on this matter If there are any further questions, please feel free to contact me at ***

--Customer called yesterday to see when his payment was due, I stated it was due Today, as it was the 15th When he paid the $on 2/he was due for Dec, Jan and Feb His payments are $152/mo That is $456.00, he never stated he was paying a month in advance, just stated he was
paying towards his balance because he had had a few hiccups He contacted *** for reload I told *** he could not even apply for reload for months because he was almost days past due when he caught up Company policy, to be eligible for reload, you must make payments in a row consecutively There were no unpleastantries in this conversation, he told me to hold on he was going to make Marches payment, hung up and never called back When I did attempt to contact him back there was no answer Regarding the original tires, I know that there was a customer service issue placed with *** at the beginning, he had asked to customer, per company policy, to email him pics ect, the customer never responded to *** and he has not heard a word from him or about this again until yesterday I have dealt with *** since day and he has never mentioned any tire issue to me

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