Greg's Pools

Re: Revdex.com Complaint ID [redacted] , [redacted] Product Issues Greg's Pools installed equipment for the homeownerIt was installed per manufacturer's recommendationsThe manufacturer's warranty service center representative has already inspected the filter and stated it was installed properly and the issue was likely "backwashing and rinsing," which is the pool owner's or their service companies' responsibilityEach time the pool owner contacted us, we responded in a timely manner and told her we do not offer warranty work for any manufacturers and referred her to the manufacturer's warranty divisionThe last time the pool owner contacted us we gave her the name and telephone number of the manufacturer's technical service manager for our areaThe pool owner stated in her complaint, uthis problem should be the responsibility of [redacted] Technical Specialist." Greg's Pools is not a [redacted] Technical Specialist nor are we a [redacted] Warranty Service CenterThe customer needs to contact the manufacturer ( [redacted] ) who offers the warrantyAll warranty issues are the responsibility of and must be directed towards the manufacturer ( [redacted] ) of the filterGreg's Pools does not have the authority to resolve the pool owner's warranty issuesThe pool owner has provided you (Revdex.com) with the contact information for those able to resolve this matter: Manufacturer- [redacted] , [redacted] Technical Service Manager [redacted] *** and the [redacted] Warranty Service Station - Aqua LogisticsThey are the only parties able to r olve [redacted] warranty issues [redacted] ***

Re: Revdex.com Complaint ID ***, *** * *** Product Issues Greg's Pools installed equipment for the homeownerIt was installed per manufacturer's recommendationsThe manufacturer's warranty service center representative has already inspected the filter and stated it was installed properly
and the issue was likely "backwashing and rinsing," which is the pool owner's or their service companies' responsibilityEach time the pool owner contacted us, we responded in a timely manner and told her we do not offer warranty work for any manufacturers and referred her to the manufacturer's warranty divisionThe last time the pool owner contacted us we gave her the name and telephone number of the manufacturer's technical service manager for our areaThe pool owner stated in her complaint, uthis problem should be the responsibility of *** Technical Specialist." Greg's Pools is not a *** Technical Specialist nor are we a *** Warranty Service CenterThe customer needs to contact the manufacturer (***) who offers the warrantyAll warranty issues are the responsibility of and must be directed towards the manufacturer (***) of the filterGreg's Pools does not have the authority to resolve the pool owner's warranty issuesThe pool owner has provided you (Revdex.com) with the contact information for those able to resolve this matter: Manufacturer- *** *** ***, *** Technical Service Manager * *** *** and the *** Warranty Service Station - Aqua LogisticsThey are the only parties able to r olve *** warranty issues*** ***