Gregory Smith

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are replacing the unit for the customer[redacted] Service ManagerJeff Lynch Appliance & TV Center

We are so sorry this has happened The customer can come in to pick out a new refrigerator with a full credit toward the new purchaseMark L***President

[redacted] rebate is not due just yet.Our records show that [redacted] received his [redacted] dishwasher on 1/26/16.The rebate takes 8-weeks to process and mail to the customer, this is stated on the [redacted] rebate form, and explained by our salespeople to the customer when they give the customer the rebate form.So actually, the earliest the rebate could arrive to [redacted] if he mailed it on 1/27/16, the next day after he got his dishwasher so he could get the serial number off his unit for his rebate form, would be 3/27/= weeks.The latest he would receive it could be @ 4/10/16, if it takes the entire weeks to processAfter 4/10/16, if he doesn't receive it, and sometimes rebates from all manufacturers get delayed, we will be happy to call [redacted] and help and get it resolved.Sincerely, [redacted]

I have contacted Mr*** to work this out with himI gave him my direct line for contact. Thanks,Mark L***President

According to our sales person, *** *** ***, he recalls seeing *** *** in the store a couple of times after his initial purchase, but indicated that *** *** was just looking to see if there was a different feel of a mattressHe did not mention return of the adjustable base to *** ***
He may have spoken to another sales person however.Either way, it sounds like he was told the correct information, in that, the adjustable bases are not returnable A customer may select a different comfort level of mattress up to days, and we will still honor that.The base he purchased was not free, we have had from time to time a free boxspring with qualifying purchases, and some adjustable bases have had a discount up to a $***- depending on the qualifying bedding set and the matching adjustable base that the customer chooses.We will definitely honor our mattress exchange policy.Sincerely,*** *** President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me In addition we appreciate the quick response by Mark L*** and also the help of Cindy at the Revdex.comWe will contact Michael at Jeff L*** to assist with the new item
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
none of the paperwork I received outlined anything about a return policyday buyers beware. I have hired and attorney and will pursue a legal settlement. in addition, I will spread the word to never shop at jeff lynch ever, because of non disclosure of their rip off policy that is not posted or on any of my sales contract. Again this can all be avoided by an out of court settlement..... I also will not be making any more payments for the bed, b/c this company is ripping people off
Regards,
*** ***

We do have a policy, it is on our website Our salesperson did not tell her she could return it in days.She told us that it did not go with the other furniture that she had delivered from another store, after ours had been delivered

We are replacing the unit for the customer.[redacted]Service ManagerJeff Lynch Appliance & TV Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] rebate is not due just yet.Our records show that [redacted] received his [redacted] dishwasher on 1/26/16.The rebate takes 8-10 weeks to process and mail to the customer, this is stated on the [redacted] rebate form, and explained by our salespeople to the customer when they give the customer...

the rebate form.So actually, the earliest the rebate could arrive to [redacted] if he mailed it on 1/27/16, the next day after he got his dishwasher so he could get the serial number off his unit for his rebate form, would be 3/27/16 = 8 weeks.The latest he would receive it could be @ 4/10/16, if it takes the entire 10 weeks to process. After 4/10/16, if he doesn't receive it, and sometimes rebates from all manufacturers get delayed,  we will be happy to call [redacted] and help  and get it resolved.Sincerely,[redacted]

Revdex.comWe will be contacting [redacted] on Friday 7/31/15 to have her come in and re-select a new refrigerator.  She will receive full value of her old refrigerator towards the new one.  The only cost would be if she selects something more expensive then her [redacted] she is...

replacing.Thanks,[redacted]President

We are so sorry this has happened.   The customer can come in to pick out a new refrigerator with a full credit toward the new purchase. Mark L[redacted]President

We have contacted the [redacted]'s, and let them know that we are replacing the [redacted] range in question, and we will be handling the exchange.  The replacement will be made after the new range arrives, it is due in at the end of this week, and then we will arrange the installation/swap out....

 We apologize for all the trouble and appreciate the opportunity to fix this situation. Thanks for all your business![redacted], President