Gregory Stone

Initial Business Response /* (1000, 8, 2015/01/22) */
Contact Name and Title: ** *** General Sales
Contact Phone: XXXXXXXXXX
Contact Email: ***@***.com
Customer purchased vehicle then found a leak laterHe returned the vehcile and we repaired it at no charge to himThe customer
then took the vehicle again and stated that there was an additional oil leakThat repair was also reviewed, at no charge, and no additional leaking was observedAfter this the customer stopped payment on his down payment and refused to take the vehicleWe addressed and inspected the vehicle at no charge to the customer attepmting to make him satisfiedAt no time did we neglect to address his concerns regarding the vehicle, and all inspections and repairs were done at no cost to the customer
Initial Consumer Rebuttal /* (3000, 10, 2015/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The above statement is incorrectOn 10/27/14, the first issue I had was with the belts in the car after I purchased it and the car never left the lotThey said they inspected the car but would not provide me the inspection report and day written warranty paperworkThe next day on Oct28, I placed a stop payment on the down payment check because of the belts needing repair and their refusal to provide me the inspection report and warrantyWhen the belts were fixed I went to pick up the car on 10/29/and the heat pump wasn't workingThe car again never left the lot and they fixed itWhen that was repaired I went to the dealer and picked up the car on 11/6/That same night, I parked in my driveway that night I saw the leak and took the car to them the next dayOn 11/7/I took the car to the dealer and told them to keep the car and keys and cancel the loan since they refused to give me anything in writing as I asked and were rude from the beginning as stated in my detailed initial submissionThe leak was not repaired when I left the car on Nov7th parked in their dealer lotThey didn't cancel the loan even though *** said he would have it canceledAlso they funded the loan after I returned the car and that information is in my initial reportPlease escalate to next level for resolutionThank you

Initial Business Response /* (1000, 5, 2015/05/27) */
We did cut the check on 4/29/and it was to go out via *** over night delivery but apparently there was an error and this did not get to *** *** We immediately corrected the situation on 5/22/by sending a second check via *** to
*** *** Our office manager verified to me that the check was delivered on Saturday 5/23/We apologize for the inconvenience of the lost check and hope this situation has been completely resolved
Thank you, *** ***

Revdex.com Case # [redacted] Please be advised, enclosed is a check in the amount of $1610.85 payable to [redacted] regarding the repairs made to [redacted] Murano associated with the seat bracket.  Any questions please feel free to call. Thanks in advance. Bob Rohrman Arlington Nissan...