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Gregory T Wilcox Painting Inc.

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Gregory T Wilcox Painting Inc. Reviews (1)

font-family: arial, sans-serif;">This is my response letter regarding case ID [redacted]:
 
I was hired by a homebuilder to paint this house as I do all painting for this homebuilder.  At some point, the job was stopped by the builder.  All my dealings are with the builder directly and never directly with the customer.  I have zero knowledge of the details of the final settlement between the builder and the customer.  Never at any time did I have any agreements, written or oral with this customer.  I was not instructed by the builder to transfer my contract from the builder to the customer.  The customer contacted me by phone last year to please finish the job.   Not having a contract with the customer I had no guarantees that I would be paid the balance of my original contract to finish the job, so I declined the invitation.  While the homeowner may be unhappy with this decision, I am not bound to work for him or any person I have no contract or agreement with.
 
As for the quality of work, we were not finished painting at the time the job was shut down.  Had we been able to finish the job, everything would have been completed to the customers satisfaction before the final walk-through.  If the drywall work was poor and the whole house had to be repainted, that is not my responsibility as I am not the drywall contractor. 
 
The customer’s complaints need to be directed to the builder and not to us subcontractors.  Other subs I have talked to have said they also had the same experiences with this customer as I have had, (threatening phone calls, demands for back payment).  I had not been paid in full for the contract so the customer should not expect the work to be complete.  When this customer sends me an email demanding payment of $3,322.50 he is getting dangerously close to wire fraud.  Please refer to the copy of his email including my response at the bottom of this email. 
 
Having been in business since 1999 I have always tried to reach a resolution with unhappy customers even if it means I have to take a substantial loss on the job.  Unfortunately, this particular customer’s irrational attitude has destroyed any chances I would be willing to seek a resolution.
 
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