Greg's Tree Service

[redacted]I offered you a receipt at the end of the job ,you said no need and took a picture of your check with your phone . NYS requires we collect sales tax on our work as a service, as is posted on our invoices and my business cards . [redacted] called for an estimate , I went to the address and meet...

with the tenant, who showed me which limbs were to be removed over the pool and power lines, gave him the estimate for the limbs to be removed, and was very specific as to which limbs were to be removed so there was no misunderstanding . [redacted] called back and asked me to lower my estimate, as he felt it was to high. The estimate was for 400 dollars, plus 35 dollars for sales tax. I said no and suggested he call around for other estimates. Approximately a month later [redacted] called back and wanted to hire me to trim the tree limbs . He called several times wanting to be put ahead of the other customers. I explained other people are in front of him and I could not do his job immediately and that the limbs were over power lines so it must be a dry calm day. I later called [redacted] to stop out and trim the limbs. I asked if the neighbors were okay with me being on their property.  He said yes. I then asked if the gentleman I spoke would be there He said yes. I asked [redacted] if he'd be there. He said later because he had a funeral. I went to the  job site myself ,along with my two sons and nephew . I spoke to the gentlemen I had originally spoken with and went over again what we were trimming off , we agreed . I trimmed off the limbs we agreed upon . No one was injured, no property damage, and no problems . When I got out of the tree and put our gear away and then called [redacted], who said he would be there in 10 minutes. He arrived and asked about removing other branches while I was there I said I removed what was agreed upon ,if I remove more it will cost more ,he declined . [redacted] paid his bill of  $400 plus  $35 sales tax. Then asked me to go to his residence to give him an estimate for a job there. I declined the estimate . We are a family tree service , fully insured, workmans compensation and liability. We had to rope and rig the limbs over wires , a pool , and fences. [redacted] has written his opinion of me and my response is [redacted] wanted more for nothing. I been in business for 28 years now and believe  in treating people the way I want to be treated. Sincerely,Greg SGreg's Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.
I want to thank you for your prompt response to this matter.
I wish to clarify a few things from the Business response. First and foremost we wouldn't be here if after 28 years of being in the Business Mr. Greg S knew how to treat and talk to his customers. His first response to me when I tried to address the misunderstanding was " your gonna start aren't you?! Here we go, here we go!I was shocked by his response, so much so I told him I was sorry he was burned out from dealing with people but I had nothing to do with what's going on with him. He was just so confrontational and as can be corroborated by my tenant was seemingly bothered with this task and was seeking a quick money grab and didn't wish to be held up any longer from this job to settle a minor miscommunication that he escalated to this point. I was insulted and embarrassed and felt cheated out of my hard earned money, which he seemed to show no appreciation for. There are many inconsistencies with Mr. Greg S response, There was never any written estimates given to me or my Tenant, only a quote over the phone to cut 2 limbs over the fence line. The attachment I sent includes pictures with branches still crossed over the fence line onto my property, including a limb I thought was going to be cut, and attempted to address with Greg. I did call Mr. Greg S to hire him but was given excuse after excuse and was given dates he said he would do the work but never showed or called. I was patient until I asked him on August4th If he wanted the job or not. That's when he told me he would stop by the next day in the afternoon ( August 5th) to do the job. Which regrettably, is the day Greg came over and did a haphazard branch cutting job. He never called me after the work, just demanded cash or check from my Tenant. That's when my Tenant called me to come over because he was already done and wanted to be paid. There was never an opportunity to discuss which tree limbs were going to be cut. I was expecting Greg to come over in the afternoon on the 5th which was the time he said he would stop by, I was at a funeral in the morning so I couldn't get there before he started the work, and as indicated in Tenant's statement enclosed, he went right to cutting branches in a hurried manner and just wanted to rip money and move on to the next money stop.
The other inaccurate statement made by * is that he declined to come to my residence for an estimate. Total Lie!!! I told him after dealing with his poor attitude and unprofessional manner that I didn't want him to go over to my residence. I wanted nothing more to do with this person. I'm a very busy person and to stop and have to deal with this issue is cumbersome and inconvenient, but Mr. Greg S was so insulting and disrespectful which again brings us here.

Greg's Tree Service did an excellent job of trimming the trees in my front yard. They finished in less than an hour, took away the debris and cleaned up perfectly. They are a friendly and accommodating business.