Complaint Information: To Whom it may concern: Grela Well Drilling Incwas contacted by the customer March 19th, because he had no water to his homeThe customer had already had someone check his system out and was aware it was the pump systemGrela Well Drilling responded to the job and the customer had another gentleman at the house to handle the call for himWe do have a signature on the work order, however it is chicken scratch and we can't make out the nameUpon completion of determining the well pump needed replacement the gentleman there was informed it was the pump at which time we were told to proceed with the jobIt was also determined the wire down the well needed replacementThis wiring was not done By Grela Well Drilling in the past services done in July Grela performed the work in a professional mannerThis well is a shared well and the cost is shared amongst the two familiesThe second family utilizing the well was explained the cost and stated it was only a couple hundred dollars difference from There was no dispute in the pricingWe replaced the wire and always put a new control box on to ensure everything is working to its maximum potentialWhen we were done the customer had working waterNo phone call made to the companyWhen the office came in the next day there was an email customer wanted a refund because he felt he could get the pump cheaper somewhere elseThat evening the owner of our company tried to contact the customer to speak with him regarding his complaintThe customer didn't return the phone call and sent an email stating he didn't want to be contacted by phoneWe prefer to handle any complaints if at all in person, and we responded immediately to our customer there was no laps in timeThe customer felt he could get a cheaper pump after the factWe know what pumps the customer is talking about and they are plastic pumpThe pump system we installed for the customer is a stainless steel pump and holds a three year warranty on the pump and a yr warranty on our laborThis customer didn't take the time to call the office to discuss the matter with us and proceeded in this mannerOr record of complaints in the years I have been with this company is amazingly cleanWe realize you can't please everyone, but if there is or ever has been a complaint we have resolved them by open phone contact communication with our customers and have found a very satisfying relationship with our customersThis is our number one commitment and that is customer satisfaction is our goalIf the customer would like to discuss the matter, he may feel free to do so at anytimeThis customer threatened to complain to you, on our website and where ever he thought he could do harm, however we will rely on years of experience in the industry and the many satisfied customers that do follow us and we are confident we will continue to the best in the industry as we have done in the pastThank you, Administrative Management Sent on: 4/7/2:08:PM
Complaint Information: To Whom it may concern: Grela Well Drilling Incwas contacted by the customer March 19th, because he had no water to his homeThe customer had already had someone check his system out and was aware it was the pump systemGrela Well Drilling responded to the job and the customer had another gentleman at the house to handle the call for himWe do have a signature on the work order, however it is chicken scratch and we can't make out the nameUpon completion of determining the well pump needed replacement the gentleman there was informed it was the pump at which time we were told to proceed with the jobIt was also determined the wire down the well needed replacementThis wiring was not done By Grela Well Drilling in the past services done in July Grela performed the work in a professional mannerThis well is a shared well and the cost is shared amongst the two familiesThe second family utilizing the well was explained the cost and stated it was only a couple hundred dollars difference from There was no dispute in the pricingWe replaced the wire and always put a new control box on to ensure everything is working to its maximum potentialWhen we were done the customer had working waterNo phone call made to the companyWhen the office came in the next day there was an email customer wanted a refund because he felt he could get the pump cheaper somewhere elseThat evening the owner of our company tried to contact the customer to speak with him regarding his complaintThe customer didn't return the phone call and sent an email stating he didn't want to be contacted by phoneWe prefer to handle any complaints if at all in person, and we responded immediately to our customer there was no laps in timeThe customer felt he could get a cheaper pump after the factWe know what pumps the customer is talking about and they are plastic pumpThe pump system we installed for the customer is a stainless steel pump and holds a three year warranty on the pump and a yr warranty on our laborThis customer didn't take the time to call the office to discuss the matter with us and proceeded in this mannerOr record of complaints in the years I have been with this company is amazingly cleanWe realize you can't please everyone, but if there is or ever has been a complaint we have resolved them by open phone contact communication with our customers and have found a very satisfying relationship with our customersThis is our number one commitment and that is customer satisfaction is our goalIf the customer would like to discuss the matter, he may feel free to do so at anytimeThis customer threatened to complain to you, on our website and where ever he thought he could do harm, however we will rely on years of experience in the industry and the many satisfied customers that do follow us and we are confident we will continue to the best in the industry as we have done in the pastThank you, Administrative Management Sent on: 4/7/2:08:PM