Initial Business Response /* (1000, 5, 2016/01/04) */
Contact Name and Title: Hiliary- Owner
Contact Email: ***@gmail.com
This complaint is confusing and not at all trueThis buyer purchased thingsOne in November that ended up shipping later as it was missed and two sets
together in DecemberWe did apologize and I shipped everything right awayI told her that she would receive everything by the 21st and per all three tracking numbers everything was delivered on the 21st of December as promised via upgraded priority mail for our error
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Christmas item was not delivered on the 21stIt was deivered on the 24th and there was NEVER an apology
To whom it may concern:
The company did refund my money after sending several emails to them through Facebook through my Facebook friendsThey would not respond to me through Facebook until my Facebook friends started sending messages to themThe money was returned successfully
The lack of
communication still shows that this is not a trustworthy businessOnly after I had several friends send emails was my complaint handled correctly
Thank you
*** ***
Initial Business Response /* (1000, 5, 2016/03/22) */
This was a preorder that was refunded back to the credit card used during checkout alreadyBusiness has been sold to a new owner and is under new management
Initial Consumer Rebuttal /* (3000, 7, 2016/03/22) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
The response mentioned above from Little Sweetie Pies is a statement! I received a confirmation email with an order#Also, the company stated that they were awaiting a shipment and then would proceedTherefore, I should of received my shoes no more than month after purchaseHowever, I lost communication with them for I believe that they blocked my contact information
I've never been reimbursed! I watch my account closelyThere has never been a *** deposit made to my account by Little Sweetie Pies
I'm applaud to their responseI'm a victim of fraud
Even if the company has been sold, someone is to be accountable for their actionsSomeone is responsible for the money that I'm without
Final Business Response /* (4000, 9, 2016/03/23) */
This has been refunded back onto that card used during checkout
Final Consumer Response /* (2000, 12, 2016/03/24) */
Today, 03-23-16, a reimbursement in the amount of *** was deposited to my account by Little Sweetie PiesI thank you!
Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: Owner
This is bit trueThis buyer has been in continuous contactHer order is in transit and she knows thisShe was provided the tracking number along with the numerous family members/friends of hers that message
asking for it over the last few daysYou can view the tracking number to see it is in fact in transit
OFFER:
None
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a return and a full refund of my moneyThey waited months before they shipped me the item that I no longer needThey keep ignoring my request for a refund that I have repeatedly asked forI will ship the item back if it comes to me but I do not want itI asked for a refund before it was even "shipped" please refund me my money
Final Consumer Response /* (2000, 9, 2016/03/10) */
I wanted to let you know she issued me a refund. I guess after knowing I was reporting her, she decided to refund the full amount. Thank you for all your help.
Initial Business Response /* (1000, 5, 2016/02/19) */
This customer was refunded before this case was filed. This business is closing.
Have a nice weekend
Initial Business Response /* (1000, 8, 2016/01/04) */
Contact Name and Title: Hiliary- Owner
Contact Email: [redacted]@gmail.com
I do not understand this complaint. This order was cancelled and refunded on the 17th of December. The two sets purchased were preorders that had not come in...
yet. The buyer messaged asking about the sets and she was told that they had not yet arrived and because of the time sensitivity (she wanted them for a program for the childs school) she would be fully refunded. We did offer to exchange them for something else that was in stock but what she needed was specific and we did not have any Christmas sets in the size needed at that time. She was refunded her full purchase price back to her method of payment and was emailed the receipt for this refund. All of this was also conveyed via email. I thought that this was taken care, so this complaint is un reasonable. We are no longer offering pre order sales because of these types of issues and frustrations. Only in stock merchandise is now sold in our shop.
OFFER:
Initial Business Response /* (1000, 8, 2016/01/04) */
Contact Name and Title: Hiliary- Owner
Contact Email: [redacted]@gmail.com
This buyer purchased two items. One was shipped incorrectly and we offered her to keep that set and we would ship the correct set. The correct set has been...
shipped. She was gifted the wrong set instead of shipping it back for our error.
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The correct set was never shipped. Hillary said she would ship it immediately when I contacted her about receiving the wrong set, but I never received the correct one. I finally ordered the correct set from a different company and received it in a timely manner.
The 2T shirt I had ordered in October was for my son to wear at Thanksgiving. It has just been shipped today, January 5th. Receiving the shirt now, a month and a half after Thanksgiving, does not correct the problem in any way. The shirt will most likely not fit him next Thanksgiving.
My request was to have my money refunded. I emailed Little Sweetie Pies three separate times requesting my money back before submitting this Revdex.com complaint. This issue will not be resolved until my money is refunded.
Initial Business Response /* (1000, 6, 2016/03/01) */
This woman has been refunded for the one preorder item not received. All other items have been received weeks ago.
We have closed this business and sold it to a woman in MD.
Thanks!
Initial Business Response /* (1000, 8, 2016/01/20) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Good morning! We never received an email from this buyer. It seems that she was emailing our old email that we no longer have access to...
since switching servers. However, she was responded to via our FB page. This order was cancelled and refunded on January 4, 2016.
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I used the same email address as the one where the business responded to tell me I would receive my order before Christmas so seems strange it worked then but not when I asked for my refund...also I never received a response on the Facebook page
Final Business Response /* (4000, 12, 2016/01/20) */
Contact Name and Title: [redacted]
There are no emails from this buyer and we did respond via FB. The fact remains that this order was already cancelled and refunded on the 4th before this complaint was even filed. This non acceptance on the buyers behalf of the response is ridiculous and a complete waste of everyone's time involved.
OFFER:
Final Consumer Response /* (2000, 16, 2016/01/22) */
Initial Business Response /* (1000, 5, 2016/01/28) */
Contact Name and Title: [redacted]
This is such a ridiculous lie. I have been messaging this buyer back and forth for a month. We were messaging YESTERDAY, when I told her that her order was shipped several times. I had to block her from spamming...
my business page. She posted over 15 times, that is harassment. Her order has been shipped.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a lie! I can post all emails and messages! And you can see the times and dates and the responses! Yes I did post 15 times on FB only way they would email back! I was told yesterday that they had mailed the pkg! And a tracking number to me which I never received! Finally today after I went thru PayPal to help resolve this and they contacted them did I get a tracking number supposedly the pkg is on way, we will see if it ever gets here! They have made no contact unless forced to!
Final Consumer Response /* (2000, 11, 2016/02/10) */
Yes they did refund me yesterday
Initial Business Response /* (1000, 7, 2015/10/20) */
Contact Name and Title: [redacted]- Owner
I am sorry you did not receive a response to your email. We are indeed a legit company, and we certainly do not steal peoples money! We did have an issue with the Halloween pumpkin cutie set some orders...
got mixed up and I thought all of those had been refunded. When you opened the dispute I contacted paypal to authorize the refund and the money has been taken from our side. I looked at it again this morning and it just said being reviewed by paypal. I just got off the phone with them and they said that they would manually close that out today and you should get the money back onto your card or into your account however you paid. I am sorry you had a bad experience and would like to send you a different outfit for your disappointment in not receiving the original one you purchased. Please contact me at [redacted]@littlesweetiepies.com
OFFER:
Initial Business Response /* (1000, 8, 2016/02/01) */
Contact Name and Title: Hilary
This fox dress that the customer said she was missing has been re-shipped.
OFFER:
Initial Consumer Rebuttal /* (2000, 10, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
This is fine as long as I end up receiving my dress; I'm just sorry it had to come to me filing a complaint to get something done about it.
Initial Business Response /* (1000, 6, 2016/01/21) */
Contact Name and Title: Hiliary
I've already responded to this once today. This buyer was fully refunded already per her request to cancel her preorder and receive a refund. I'm not sure why I'm getting the same request again?...
OFFER:
Initial Consumer Rebuttal /* (2000, 8, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received an email from her on 1/21 at 9:30am letting me know she refunded my money. The money is now refunded. However it would have been nice for her to do this on my 1st email requesting an email and not have to go through the Revdex.com to get contact back from them.
Initial Business Response /* (1000, 5, 2015/12/11) */
Contact Name and Title: Hiliary
Contact Email: [redacted]@gmail.com
This item was a pre order. It was clearly stated in the description area of the set in all capital letters that this set was a pre order and would not be shipping for...
many weeks as it was currently being produced by the manufacture. This customer contacted us and we gave her an expected ship date based upon the arrival date of the product from the manufacture. When the order arrived it was short by half. We are still waiting for the rest of the stock to arrive. We shipped the orders in the order they came in and planned on shipping the rest when the stock came in. A bulk email went out to all customers still waiting for their sets offering to exchange for a different set, refund or ship when they came in. This customer has been fully refunded for this set. We will no longer be offering pre order sales as they cause to much confusion and frustration for customers.
OFFER:
None, order already fully refunded
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I understand it was a pre order, but I also got an email from u stating my product was shipping out that day and u would provide me a tracking number which I never received, also I contacted u the following week,bc I had not received it and u told me again that it was shipping the next day so I got 2 emails within a week apart with 2 shipping days and still no tracking , very upset as this was going to he used for pictures , I think after waiting 3 months with the crappy customer service I received I should get my money back and my outfit bc as to this day I still haven't gotten my refund back on my card, that u told me 2 weeks ago that u had refunded
Final Business Response /* (4000, 11, 2016/01/05) */
This was refunded on December 11th via [redacted] the credit card processor. The refund receipt was emailed to the buyer and I would be happy to provide this proof to the admin of this complaint. This was a again, a preorder that came in short. We did not have all of the stock that was ordered in time for these shipments to go out. We will not be offering any additional remedies to this particular buyer because we do not see her purchasing again in the future, therefore any additional offerings would be un used. Again, we no longer offer preorder sets to avoid these type of issues and frustrations and only offer in stock merchandise that is ready to ship immediately.
Initial Business Response /* (1000, 5, 2016/01/04) */
Contact Name and Title: Hiliary- Owner
Contact Email: ***@gmail.com
This complaint is confusing and not at all trueThis buyer purchased thingsOne in November that ended up shipping later as it was missed and two sets
together in DecemberWe did apologize and I shipped everything right awayI told her that she would receive everything by the 21st and per all three tracking numbers everything was delivered on the 21st of December as promised via upgraded priority mail for our error
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Christmas item was not delivered on the 21stIt was deivered on the 24th and there was NEVER an apology
To whom it may concern:
The company did refund my money after sending several emails to them through Facebook through my Facebook friendsThey would not respond to me through Facebook until my Facebook friends started sending messages to themThe money was returned successfully
The lack of
communication still shows that this is not a trustworthy businessOnly after I had several friends send emails was my complaint handled correctly
Thank you
*** ***
Initial Business Response /* (1000, 5, 2016/03/22) */
This was a preorder that was refunded back to the credit card used during checkout alreadyBusiness has been sold to a new owner and is under new management
Initial Consumer Rebuttal /* (3000, 7, 2016/03/22) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
The response mentioned above from Little Sweetie Pies is a statement! I received a confirmation email with an order#Also, the company stated that they were awaiting a shipment and then would proceedTherefore, I should of received my shoes no more than month after purchaseHowever, I lost communication with them for I believe that they blocked my contact information
I've never been reimbursed! I watch my account closelyThere has never been a *** deposit made to my account by Little Sweetie Pies
I'm applaud to their responseI'm a victim of fraud
Even if the company has been sold, someone is to be accountable for their actionsSomeone is responsible for the money that I'm without
Final Business Response /* (4000, 9, 2016/03/23) */
This has been refunded back onto that card used during checkout
Final Consumer Response /* (2000, 12, 2016/03/24) */
Today, 03-23-16, a reimbursement in the amount of *** was deposited to my account by Little Sweetie PiesI thank you!
Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: Owner
This is bit trueThis buyer has been in continuous contactHer order is in transit and she knows thisShe was provided the tracking number along with the numerous family members/friends of hers that message
asking for it over the last few daysYou can view the tracking number to see it is in fact in transit
OFFER:
None
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a return and a full refund of my moneyThey waited months before they shipped me the item that I no longer needThey keep ignoring my request for a refund that I have repeatedly asked forI will ship the item back if it comes to me but I do not want itI asked for a refund before it was even "shipped" please refund me my money
Final Consumer Response /* (2000, 9, 2016/03/10) */
I wanted to let you know she issued me a refund. I guess after knowing I was reporting her, she decided to refund the full amount. Thank you for all your help.
Initial Business Response /* (1000, 5, 2016/02/19) */
This customer was refunded before this case was filed. This business is closing.
Have a nice weekend
Initial Business Response /* (1000, 8, 2016/01/04) */
Contact Name and Title: Hiliary- Owner
Contact Email: [redacted]@gmail.com
I do not understand this complaint. This order was cancelled and refunded on the 17th of December. The two sets purchased were preorders that had not come in...
yet. The buyer messaged asking about the sets and she was told that they had not yet arrived and because of the time sensitivity (she wanted them for a program for the childs school) she would be fully refunded. We did offer to exchange them for something else that was in stock but what she needed was specific and we did not have any Christmas sets in the size needed at that time. She was refunded her full purchase price back to her method of payment and was emailed the receipt for this refund. All of this was also conveyed via email. I thought that this was taken care, so this complaint is un reasonable. We are no longer offering pre order sales because of these types of issues and frustrations. Only in stock merchandise is now sold in our shop.
OFFER:
Initial Business Response /* (1000, 8, 2016/01/04) */
Contact Name and Title: Hiliary- Owner
Contact Email: [redacted]@gmail.com
This buyer purchased two items. One was shipped incorrectly and we offered her to keep that set and we would ship the correct set. The correct set has been...
shipped. She was gifted the wrong set instead of shipping it back for our error.
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The correct set was never shipped. Hillary said she would ship it immediately when I contacted her about receiving the wrong set, but I never received the correct one. I finally ordered the correct set from a different company and received it in a timely manner.
The 2T shirt I had ordered in October was for my son to wear at Thanksgiving. It has just been shipped today, January 5th. Receiving the shirt now, a month and a half after Thanksgiving, does not correct the problem in any way. The shirt will most likely not fit him next Thanksgiving.
My request was to have my money refunded. I emailed Little Sweetie Pies three separate times requesting my money back before submitting this Revdex.com complaint. This issue will not be resolved until my money is refunded.
Initial Business Response /* (1000, 6, 2016/03/01) */
This woman has been refunded for the one preorder item not received. All other items have been received weeks ago.
We have closed this business and sold it to a woman in MD.
Thanks!
Initial Business Response /* (1000, 8, 2016/01/20) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Good morning! We never received an email from this buyer. It seems that she was emailing our old email that we no longer have access to...
since switching servers. However, she was responded to via our FB page. This order was cancelled and refunded on January 4, 2016.
OFFER:
Initial Consumer Rebuttal /* (3000, 10, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I used the same email address as the one where the business responded to tell me I would receive my order before Christmas so seems strange it worked then but not when I asked for my refund...also I never received a response on the Facebook page
Final Business Response /* (4000, 12, 2016/01/20) */
Contact Name and Title: [redacted]
There are no emails from this buyer and we did respond via FB. The fact remains that this order was already cancelled and refunded on the 4th before this complaint was even filed. This non acceptance on the buyers behalf of the response is ridiculous and a complete waste of everyone's time involved.
OFFER:
Final Consumer Response /* (2000, 16, 2016/01/22) */
Initial Business Response /* (1000, 5, 2016/01/28) */
Contact Name and Title: [redacted]
This is such a ridiculous lie. I have been messaging this buyer back and forth for a month. We were messaging YESTERDAY, when I told her that her order was shipped several times. I had to block her from spamming...
my business page. She posted over 15 times, that is harassment. Her order has been shipped.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a lie! I can post all emails and messages! And you can see the times and dates and the responses! Yes I did post 15 times on FB only way they would email back! I was told yesterday that they had mailed the pkg! And a tracking number to me which I never received! Finally today after I went thru PayPal to help resolve this and they contacted them did I get a tracking number supposedly the pkg is on way, we will see if it ever gets here! They have made no contact unless forced to!
Final Consumer Response /* (2000, 11, 2016/02/10) */
Yes they did refund me yesterday
Initial Business Response /* (1000, 7, 2015/10/20) */
Contact Name and Title: [redacted]- Owner
I am sorry you did not receive a response to your email. We are indeed a legit company, and we certainly do not steal peoples money! We did have an issue with the Halloween pumpkin cutie set some orders...
got mixed up and I thought all of those had been refunded. When you opened the dispute I contacted paypal to authorize the refund and the money has been taken from our side. I looked at it again this morning and it just said being reviewed by paypal. I just got off the phone with them and they said that they would manually close that out today and you should get the money back onto your card or into your account however you paid. I am sorry you had a bad experience and would like to send you a different outfit for your disappointment in not receiving the original one you purchased. Please contact me at [redacted]@littlesweetiepies.com
OFFER:
Initial Business Response /* (1000, 8, 2016/02/01) */
Contact Name and Title: Hilary
This fox dress that the customer said she was missing has been re-shipped.
OFFER:
Initial Consumer Rebuttal /* (2000, 10, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
This is fine as long as I end up receiving my dress; I'm just sorry it had to come to me filing a complaint to get something done about it.
Initial Business Response /* (1000, 6, 2016/01/21) */
Contact Name and Title: Hiliary
I've already responded to this once today. This buyer was fully refunded already per her request to cancel her preorder and receive a refund. I'm not sure why I'm getting the same request again?...
OFFER:
Initial Consumer Rebuttal /* (2000, 8, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received an email from her on 1/21 at 9:30am letting me know she refunded my money. The money is now refunded. However it would have been nice for her to do this on my 1st email requesting an email and not have to go through the Revdex.com to get contact back from them.
Initial Business Response /* (1000, 5, 2015/12/11) */
Contact Name and Title: Hiliary
Contact Email: [redacted]@gmail.com
This item was a pre order. It was clearly stated in the description area of the set in all capital letters that this set was a pre order and would not be shipping for...
many weeks as it was currently being produced by the manufacture. This customer contacted us and we gave her an expected ship date based upon the arrival date of the product from the manufacture. When the order arrived it was short by half. We are still waiting for the rest of the stock to arrive. We shipped the orders in the order they came in and planned on shipping the rest when the stock came in. A bulk email went out to all customers still waiting for their sets offering to exchange for a different set, refund or ship when they came in. This customer has been fully refunded for this set. We will no longer be offering pre order sales as they cause to much confusion and frustration for customers.
OFFER:
None, order already fully refunded
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I understand it was a pre order, but I also got an email from u stating my product was shipping out that day and u would provide me a tracking number which I never received, also I contacted u the following week,bc I had not received it and u told me again that it was shipping the next day so I got 2 emails within a week apart with 2 shipping days and still no tracking , very upset as this was going to he used for pictures , I think after waiting 3 months with the crappy customer service I received I should get my money back and my outfit bc as to this day I still haven't gotten my refund back on my card, that u told me 2 weeks ago that u had refunded
Final Business Response /* (4000, 11, 2016/01/05) */
This was refunded on December 11th via [redacted] the credit card processor. The refund receipt was emailed to the buyer and I would be happy to provide this proof to the admin of this complaint. This was a again, a preorder that came in short. We did not have all of the stock that was ordered in time for these shipments to go out. We will not be offering any additional remedies to this particular buyer because we do not see her purchasing again in the future, therefore any additional offerings would be un used. Again, we no longer offer preorder sets to avoid these type of issues and frustrations and only offer in stock merchandise that is ready to ship immediately.