Initial Business Response / [redacted] (1000, 8, 2016/02/01) */ Contact Name and Title: Hilary This fox dress that the customer said she was missing has been re-shipped OFFER: Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is fine as long as I end up receiving my dress; I'm just sorry it had to come to me filing a complaint to get something done about it
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ This customer was refunded before this case was filedThis business is closing Have a nice weekend
Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Contact Name and Title: Hiliary Contact Email: [redacted] @gmail.com This item was a pre orderIt was clearly stated in the description area of the set in all capital letters that this set was a pre order and would not be shipping for many weeks as it was currently being produced by the manufactureThis customer contacted us and we gave her an expected ship date based upon the arrival date of the product from the manufactureWhen the order arrived it was short by halfWe are still waiting for the rest of the stock to arriveWe shipped the orders in the order they came in and planned on shipping the rest when the stock came inA bulk email went out to all customers still waiting for their sets offering to exchange for a different set, refund or ship when they came inThis customer has been fully refunded for this setWe will no longer be offering pre order sales as they cause to much confusion and frustration for customers OFFER: None, order already fully refunded Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I understand it was a pre order, but I also got an email from u stating my product was shipping out that day and u would provide me a tracking number which I never received, also I contacted u the following week,bc I had not received it and u told me again that it was shipping the next day so I got emails within a week apart with shipping days and still no tracking , very upset as this was going to he used for pictures , I think after waiting months with the crappy customer service I received I should get my money back and my outfit bc as to this day I still haven't gotten my refund back on my card, that u told me weeks ago that u had refunded Final Business Response / [redacted] (4000, 11, 2016/01/05) */ This was refunded on December 11th via [redacted] the credit card processorThe refund receipt was emailed to the buyer and I would be happy to provide this proof to the admin of this complaintThis was a again, a preorder that came in shortWe did not have all of the stock that was ordered in time for these shipments to go outWe will not be offering any additional remedies to this particular buyer because we do not see her purchasing again in the future, therefore any additional offerings would be un usedAgain, we no longer offer preorder sets to avoid these type of issues and frustrations and only offer in stock merchandise that is ready to ship immediately
Initial Business Response / [redacted] (1000, 7, 2015/10/20) */ Contact Name and Title: [redacted] - Owner I am sorry you did not receive a response to your emailWe are indeed a legit company, and we certainly do not steal peoples money! We did have an issue with the Halloween pumpkin cutie set some orders got mixed up and I thought all of those had been refundedWhen you opened the dispute I contacted paypal to authorize the refund and the money has been taken from our sideI looked at it again this morning and it just said being reviewed by paypalI just got off the phone with them and they said that they would manually close that out today and you should get the money back onto your card or into your account however you paidI am sorry you had a bad experience and would like to send you a different outfit for your disappointment in not receiving the original one you purchasedPlease contact me at [redacted] @littlesweetiepies.com OFFER:
Initial Business Response / [redacted] (1000, 6, 2016/01/21) */ Contact Name and Title: Hiliary I've already responded to this once todayThis buyer was fully refunded already per her request to cancel her preorder and receive a refundI'm not sure why I'm getting the same request again? OFFER: Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received an email from her on 1/at 9:30am letting me know she refunded my moneyThe money is now refundedHowever it would have been nice for her to do this on my 1st email requesting an email and not have to go through the Revdex.com to get contact back from them
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Contact Name and Title: [redacted] This is such a ridiculous lieI have been messaging this buyer back and forth for a monthWe were messaging YESTERDAY, when I told her that her order was shipped several timesI had to block her from spamming my business pageShe posted over times, that is harassmentHer order has been shipped OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a lie! I can post all emails and messages! And you can see the times and dates and the responses! Yes I did post times on FB only way they would email back! I was told yesterday that they had mailed the pkg! And a tracking number to me which I never received! Finally today after I went thru PayPal to help resolve this and they contacted them did I get a tracking number supposedly the pkg is on way, we will see if it ever gets here! They have made no contact unless forced to! Final Consumer Response / [redacted] (2000, 11, 2016/02/10) */ Yes they did refund me yesterday
Initial Business Response / [redacted] (1000, 6, 2016/03/01) */ This woman has been refunded for the one preorder item not receivedAll other items have been received weeks ago We have closed this business and sold it to a woman in MD Thanks!
Initial Business Response / [redacted] (1000, 8, 2016/02/01) */ Contact Name and Title: Hilary This fox dress that the customer said she was missing has been re-shipped OFFER: Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is fine as long as I end up receiving my dress; I'm just sorry it had to come to me filing a complaint to get something done about it
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ This customer was refunded before this case was filedThis business is closing Have a nice weekend
Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Contact Name and Title: Hiliary Contact Email: [redacted] @gmail.com This item was a pre orderIt was clearly stated in the description area of the set in all capital letters that this set was a pre order and would not be shipping for many weeks as it was currently being produced by the manufactureThis customer contacted us and we gave her an expected ship date based upon the arrival date of the product from the manufactureWhen the order arrived it was short by halfWe are still waiting for the rest of the stock to arriveWe shipped the orders in the order they came in and planned on shipping the rest when the stock came inA bulk email went out to all customers still waiting for their sets offering to exchange for a different set, refund or ship when they came inThis customer has been fully refunded for this setWe will no longer be offering pre order sales as they cause to much confusion and frustration for customers OFFER: None, order already fully refunded Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I understand it was a pre order, but I also got an email from u stating my product was shipping out that day and u would provide me a tracking number which I never received, also I contacted u the following week,bc I had not received it and u told me again that it was shipping the next day so I got emails within a week apart with shipping days and still no tracking , very upset as this was going to he used for pictures , I think after waiting months with the crappy customer service I received I should get my money back and my outfit bc as to this day I still haven't gotten my refund back on my card, that u told me weeks ago that u had refunded Final Business Response / [redacted] (4000, 11, 2016/01/05) */ This was refunded on December 11th via [redacted] the credit card processorThe refund receipt was emailed to the buyer and I would be happy to provide this proof to the admin of this complaintThis was a again, a preorder that came in shortWe did not have all of the stock that was ordered in time for these shipments to go outWe will not be offering any additional remedies to this particular buyer because we do not see her purchasing again in the future, therefore any additional offerings would be un usedAgain, we no longer offer preorder sets to avoid these type of issues and frustrations and only offer in stock merchandise that is ready to ship immediately
Initial Business Response / [redacted] (1000, 7, 2015/10/20) */ Contact Name and Title: [redacted] - Owner I am sorry you did not receive a response to your emailWe are indeed a legit company, and we certainly do not steal peoples money! We did have an issue with the Halloween pumpkin cutie set some orders got mixed up and I thought all of those had been refundedWhen you opened the dispute I contacted paypal to authorize the refund and the money has been taken from our sideI looked at it again this morning and it just said being reviewed by paypalI just got off the phone with them and they said that they would manually close that out today and you should get the money back onto your card or into your account however you paidI am sorry you had a bad experience and would like to send you a different outfit for your disappointment in not receiving the original one you purchasedPlease contact me at [redacted] @littlesweetiepies.com OFFER:
Initial Business Response / [redacted] (1000, 6, 2016/01/21) */ Contact Name and Title: Hiliary I've already responded to this once todayThis buyer was fully refunded already per her request to cancel her preorder and receive a refundI'm not sure why I'm getting the same request again? OFFER: Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received an email from her on 1/at 9:30am letting me know she refunded my moneyThe money is now refundedHowever it would have been nice for her to do this on my 1st email requesting an email and not have to go through the Revdex.com to get contact back from them
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ Contact Name and Title: [redacted] This is such a ridiculous lieI have been messaging this buyer back and forth for a monthWe were messaging YESTERDAY, when I told her that her order was shipped several timesI had to block her from spamming my business pageShe posted over times, that is harassmentHer order has been shipped OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a lie! I can post all emails and messages! And you can see the times and dates and the responses! Yes I did post times on FB only way they would email back! I was told yesterday that they had mailed the pkg! And a tracking number to me which I never received! Finally today after I went thru PayPal to help resolve this and they contacted them did I get a tracking number supposedly the pkg is on way, we will see if it ever gets here! They have made no contact unless forced to! Final Consumer Response / [redacted] (2000, 11, 2016/02/10) */ Yes they did refund me yesterday
Initial Business Response / [redacted] (1000, 6, 2016/03/01) */ This woman has been refunded for the one preorder item not receivedAll other items have been received weeks ago We have closed this business and sold it to a woman in MD Thanks!