Gresham Optical

This letter is in response to Mr [redacted] complaint regarding his experience at Gresham OpticalMr***was seen by DrB [redacted] for an eye exam on March 3, He was given an eyeglass prescription afterhis eye examHe ordered a pair of eyewear, his vision insurance was billed and he paid $ Hiseyewear order was dispensed to him on March 18, He notified the office shortly after that,explained that his lenses were not ordered correctlyWe offered to redo the lenses and told him wewould notify him when they arrived in the office for pick upHe came in April 30, 2016, to pick up thecorrected lensesUnfortunately, due to his high prescription and the lenses being manufactured slightlylarger than the frame, the lenses could not be inserted into his frameAlso, his frame was damaged inthe insertion processWe apologized to Mr [redacted] and offered to get him a completely new pair ofidentical eyewearHe emailed a few days later to say that he wanted the eyewear done on May 5th.Again, unfortunately, I knew that would not be possible due to the eyewear manufacturing processOnMay 5th, I notified him via voice mail that he eyewear would not be ready on the date he wanted andthat to make amends I would refund him the $that he paid on March 3rdToday, May 24th, Mr[redacted] vision insurance company, VSP, phoned the officeI spoke with [redacted] in the Customer ServiceDepartment at VSPI spoke to her about the errors that occurred with Mr [redacted] eyewear orderIoffered to void the vision claim for Mr [redacted] eyewear as well as that I was already refunding his out ofpocket that he had paidI told [redacted] that Mr [redacted] could pick up his eyewear order and anytime andthat I would refund him when the eyewear was dispensed to himAlso, I told her, that if Mr [redacted] did notwant to return to the office, I would gladly mail his glasses to him and refunded his card over the phone.To date, Mr [redacted] has not pick up his eyewear order or phoned or emailed the office again.Thank you,Elizabeth H***, Office Manger