Gresham Toyota

Mrs [redacted] bought the Chrysler T&C in December of 2015, at the time it had an airbag recall, and was under warranty at Chrysler As we explained we would have to take it to Chrysler and have the work done there, since this is a factory fix not something a Toyota dealership can do I understand all service work in inconvenient but a loaner car can be provided and by scheduling it in advance it can be a to day fixAgain if this is work we could have done at our dealership we would have been happy to do it But as of all factory recalls, they must be done at the brands dealership Sincerely Ken C [redacted]

To whom it may concern: Mr [redacted] did purchase a used vehicle from our dealership as-isPrior to the vehicle being sold there was a used vehicle inspection completed with no computer issues foundAs with any mechanical product, problems can arise and potentially cause issueWe cannot control when a failure occurs but we can and do advise all our customers to purchase an extended warranty plan to assist when these unforeseen circumstances come upMr [redacted] declined additional warranty coverage at the time he purchased his used vehicle When his van started experiencing computer problems, instead of bringing the vehicle back to us, he choose to take it directly to another dealership to have the repairs completed that they said he neededHe then sought reimbursement from Gresham Toyota; for repairs we can't be sure were necessary because we did not have the opportunity to inspect the vehicle Unfortunately, at this time there is nothing more we can do to resolve this situation

This solution has been reviewed and declined because it would cost around $to have it towed to and from Gresham ToyotaIF Gresham Toyota was to tear apart the transmission, they would have to finish the work in order to get the vehicle back to my homeThe vehicle is not moveable in this torn apart state
This is not feasible because I was able to locate a transmission with similar mileage for $and have it installed for $$including fluids and seals is less than half of the costs associated with having Toyota fix this issue, thus it is not feasible for me to take the vehicle in to have Toyota assess the problemAlthough I appreciate the gesture.
Complaint: ***I am rejecting this response because:Sincerely,*** *

Complaint: ***
I am rejecting this response because: It is inaccurate. I have taken this vehicle already to Chrysler more than half a dozen times and to another repair shopThere is no recall on this vehicle and according to Chrysler there never has beenIt also was not covered under warrantyToyota could have and should have fixed thisI have spent almost $so far to get this repaired and it is no closer to being repairedI finding it very disturbing that a company with Toyota's reputation would allow a vehicle with a safety risk such as this to be driven off their lotAccording to Chrysler, it should not have even been allowed to be test drivenAs they explained to me, if there is an accident the air bags would not deployThis is something Toyota "failed" to mention when they stated it was a minor issueNot only has it been and continues to be a very costly issue for us but they put at risk the lives of my entire family the moment we drove off their lotTo sell a vehicle in that condition is unacceptable to be as a consumer and to fail to explain that to me is even worseIt is more than just money it is the fact that you allowed a vehicle with a potentially life threatening issue to be sold and test driven on your lotThis is more the type of behavior that I would expect out of one of the shysty lots on 82nd not ToyotaThat is the reason I went to your lot in the first placeI would still like my vehicle repaired as it originally should have been
Sincerely,
*** ***

Mr*** visited Gresham Toyota on December 14, to purchase a Toyota TacomaDuring the finance portion of the transaction he was offered a matching rate through Toyota Financial ServicesThis rate was identical to that of his credit union and he signed a contract that clearly stated his loan
would be sold to Toyota Financial ServicesAs far as the "kick back" he referenced, it is called a flat for financing and every lender has oneWe as the dealer would have made more money if we were to send his contract through OCCU (his credit union) because their flat is higher than that of ToyotaHad Mr*** made it clear at time of purchase that he absolutely wanted to go through his credit union, we would have accommodatedHowever, that was not the case and since the finance rate would be the same, we went through our preferred partner, Toyota Financial ServicesWe sincerely apologize for any confusion caused to the customer

Complaint: ***I am rejecting this response because:
As I have stated in my previous letter regarding my complaint about Gresham Toyota. I did offer to give Kenny S*** the salesman involved in this transaction a deposit to hold the vehicle and he stated to me, "Don't worry about a deposit, we will see you and the car will be ready for you to pick up on Thursday early afternoon." We were traveling one way plus hours each way plus time and fuel. In the dealerships rebuttal they never mentioned this at allThis dealership clearly sold the vehicle out from under us and I believe it was their plan all along. I had rented a one way rental car to make the deal happen and they knew it. We were unable to cancel the car rental due to the lack of notice. The blatant rudeness of the General Manager in that he didn't care that we had gone to so much trouble clearly points to their behavior was absolutely intentional. I believe that had if the car not been sold to someone else they would have sold it to us. They just got a higher offer is all and they ran with it! We see so much of this in this day and age, people that don't honor their word it's pretty disgusting and I hope that no one else is subjected to their underhanded tactics and hope that they are stopped. we only asked them for $which is a minor amount for what they have put us through. They made no effort to contact us until after the car was sold! We acted in good faith from the very beginning and stayed in complete contact both by phone and e-mail. After this happened to us we contacted the parent company Foothill Automotive LLC Portland and received no response from them either by phone or e-mail. They even insulted us by telling us let us find us an LE than the low mileage SE which both parties agreed on. We are seriously considering contacting the Portland area News media regarding the way this dealership treated us. No customer should ever be treated this way when making a very large purchase for cash! Our cash offer was more than fair for this vehicle model with the miles and equipment according to retail KBB retail value. Sincerely,*** ***

To Whom it may Concern Mr*** did buy a insurance policy that covers tire and wheel. When they had a tire that got damaged they brought it in and it was covered under there policy. It was also recommended that the other get changed out due to the fact
the are at 4/which is were we recommend new tires. Also on a all wheel drive vehicle it is recommended that all tires be at the same depth. After the customer told me their understanding that all tires would be replaced when is damaged, I offered to split the cost of the other out of good will. The customer called me the next day and said that what they expect our offer. So I was very surprised to get this compliant. We have now replaced all tires and charged Mr*** half of the cost of 3. Sincerely Ken C***

To whom it may concern:
Mrand Mrs*** have contacted the dealership on multiple occasions about their dissatisfaction
They were working with one of our Internet Sales Consultants to potentially purchase a Toyota CamryPricing was discussed but no deposit (as per our policy) was placed
to hold the vehicle for themUpon the vehicle selling to another client, our staff reached out to Mrand Mrs*** to let them know that the Camry was no longer availableThey were quite upset by this update as they felt there was a verbal agreement in placeHowever, our dealership policy is to not hold a vehicle simply based on a verbal statement - there must be a deposit made
Our General Manager did reach out to the customers on Thursday, July 21st to see if we could assist them in finding a similar Camry but they had already purchased at another locationAt this point, there is nothing further we are willing or able to do

Complaint: [redacted]
I am rejecting this response because:There is not reason why I would approved my credit to be ran through your business when I already had a great rate at 2.25...the rate you gave me averages around 7...since I had to refinance through OCCU, I knocked off $60 a month on my monthly payments. Your lies and deception coming from your facility/staff is outrageous and comical all at the same time. I will never buy or do business with Gresham Toyota again. I will also detour anyone thinking of purchasing a vehicle from them...dishonest businesses never prosper.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: My address has never changed. I had them send to my work, but I could have received this at anytime at my address listed on the contract. My contract shows the down payment that I gave the financial person named [redacted] has been texting and emailing me with different harassing statements.I gave [redacted] the money, [redacted] gave me the contract, keys to truck, and a thank you email. I don't understand these business practices. I am not giving them money again. Sincerely,[redacted]

I have attempted to reach Mr. [redacted] regarding his platesand his unpaid down payment. We needed his new address to mail the plates tohim and he did email that. His new plates have been to his new address. Herefuses to discuss the unpaid down payment so we will be force to pursue thisin court.

Mrs. [redacted] bought the 2014 Chrysler T&C in December of 2015, at the time it had an airbag recall, and was under warranty at Chrysler.  As we explained we would have to take it to Chrysler and have the work done there, since this is a factory fix not something a Toyota dealership can...

do.    I understand all service work in inconvenient but  a loaner car can be provided and by scheduling it in advance it can be a 1 to 2 day fix. Again if this is work we could have done at our dealership we would have been happy to do it.  But as of all factory recalls, they must be done at the brands dealership.   Sincerely   Ken C[redacted]

To whom it may concern: 
Mr. [redacted] did purchase a used vehicle from our dealership as-is. Prior to the vehicle being sold there was a used vehicle inspection completed with no computer issues found. As with any mechanical product, problems can arise and potentially cause issue. We cannot...

control when a failure occurs but we can and do advise all our customers to purchase an extended warranty plan to assist when these unforeseen circumstances come up. Mr. [redacted] declined additional warranty coverage at the time he purchased his used vehicle.
When his van started experiencing computer problems, instead of bringing the vehicle back to us, he choose to take it directly to another dealership to have the repairs completed that they said he needed. He then sought reimbursement from Gresham Toyota; for repairs we can't be sure were necessary because we did not have the opportunity to inspect the vehicle. 
Unfortunately, at this time there is nothing more we can do to resolve this situation.

Complaint: [redacted]
I am rejecting this response because:As I have stated in my previous letter regarding my complaint about Gresham Toyota.  I did offer to give Kenny S[redacted] the salesman involved in this transaction a deposit to hold the vehicle and he stated to me, "Don't worry about a deposit, we will see you and the car will be ready for you to pick up on Thursday early afternoon." We were traveling one way 6 plus hours each way plus time and fuel.   In the dealerships rebuttal they never mentioned this at all. This dealership clearly sold the vehicle out from under us and I believe it was their plan all along.  I had rented a one way rental car to make the deal happen and they knew it.  We were unable to cancel the car rental due to the lack of notice.  The blatant rudeness of the General Manager in that he didn't care that we had gone to so much trouble clearly points to their behavior was absolutely intentional.  I believe that had if the car not been sold to someone else they would have sold it to us.  They just got a higher offer is all and they ran with it!  We see so much of this in this day and age, people that don't honor their word it's pretty disgusting and I hope that no one else is subjected to their underhanded tactics and hope that they are stopped.  we only asked them for $82.00 which is a minor amount for what they have put us through.  They made no effort to contact us until after the car was sold! We acted in good faith from the very beginning and stayed in complete contact both by phone and e-mail.  After this happened to us we contacted the parent company Foothill Automotive LLC Portland and received no response from them either by phone or e-mail.  They even insulted us by telling us let us find us an LE than the low mileage SE which both parties agreed on.  We are seriously considering contacting the Portland area News media regarding the way this dealership treated us.  No customer should ever be treated this way when making a very large purchase for cash! Our cash offer was more than fair for this vehicle model with the miles and equipment according to retail KBB retail value.   
Sincerely,
[redacted]

Gresham Toyota would be happy to take a look another look at Mr. [redacted] vehicle to determine exactly what repairs may be needed. However, he would need to bring the vehicle to the dealership to have this diagnosis completed. Unfortunately, sending pictures/videos is not enough for our Technicians...

to make an educated recommendation to the consumer. If Mr. [redacted] is willing to bring the vehicle to Gresham Toyota we would be happy to perform this diagnosis work at no charge to him. Any resulting repairs (if not covered by a parts or manufacturer warranty) would be at the customers expense.
If Mr. [redacted] would like to schedule an appointment to have this diagnosis completed he may contact our Service Manager, David P.l at [redacted] or [redacted].
Thank you,
Carmen M.
Group Marketing and Customer Relations Manager
Summit Auto Group Holdings, LLC
Office Location:                                   Corporate Office:
[redacted]                         [redacted]
Kennewick, WA 99336                       New York, NY 10017-9096
[redacted]                      
Cell: [redacted]