This letter is in reference to Complaint ID [redacted] I just did a search for our company’s history/complaints, opened or closed, on your siteWe have been in business for years, having built thousands of homes in the process and as far as I can see this is the only complaint on record We do our best to keep every customer happy whenever possible That being said, this is a situation where our organization disagrees wholeheartedly with the customers accusations and recollection of the details described This customer purchased a finished model home and made numerous changes before settlement, including changing out flooring, adding a tile shower and having granite installed in the kitchen and these items were completed before settlement We do a walk-through with every customer where they sign off on everything being completed to their satisfaction before settlement This particular customer requested another walkthrough immediately before settlement, so they could verify that we fixed items of concerns from the walkthrough We did meet them again and they went directly to settlement from this meeting The email that was sent by the customer to the association was much different than described; we received at least calls from people in the community letting us know what was being said about us In the past, we have done work for customers beyond the standard warranty, but I guess from time to time you must realize that you are not going to be able to make everyone happyOur organization will not be doing any additional work for this customer moving forward Thank you, [redacted] Greth HomesVice-President of Sales and Marketing
This letter is in reference to Complaint ID [redacted] I just did a search for our company’s history/complaints, opened or closed, on your siteWe have been in business for years, having built thousands of homes in the process and as far as I can see this is the only complaint on record We do our best to keep every customer happy whenever possible That being said, this is a situation where our organization disagrees wholeheartedly with the customers accusations and recollection of the details described This customer purchased a finished model home and made numerous changes before settlement, including changing out flooring, adding a tile shower and having granite installed in the kitchen and these items were completed before settlement We do a walk-through with every customer where they sign off on everything being completed to their satisfaction before settlement This particular customer requested another walkthrough immediately before settlement, so they could verify that we fixed items of concerns from the walkthrough We did meet them again and they went directly to settlement from this meeting The email that was sent by the customer to the association was much different than described; we received at least calls from people in the community letting us know what was being said about us In the past, we have done work for customers beyond the standard warranty, but I guess from time to time you must realize that you are not going to be able to make everyone happyOur organization will not be doing any additional work for this customer moving forward Thank you, [redacted] Greth HomesVice-President of Sales and Marketing