Grey Enterprises

Response to Customer's Statement of the Problem: · Time of arrival - originally may have given a target time of between 10/but talked to customer by phone and was informed that I could come as late as 6PMI assured my customer that I would be out to fix the problem on that day and I did· I only wrote the bill out once but the person that subsequently wrote the check asked me to go over the job ticket three times! The job ticket was straightforwardI charged for my time and the cost of the new lock· At first I did refuse the check because I informed the customer, before coming out, that I would only accept cash or credit card paymentWe only accept checks at our discretionThe customer said they would have the cash available to pay meI reluctantly accepted the check because they refused to pay by cash or credit card· A period of time passed and the customer called me to inform me they had an issue with the lockI said I would take care of the problem but only after the check they gave me cleared at the bank· After checking with my bookkeeper about the status of the check, called the customer days after they informed me of the problem in order to rectify their problem with the lockThey informed me they "took care of the problem"In conclusion, I believe the problem the customer had, after I performed the work, was "operator error"Apparently someone at the facility did not realize that the latch on the lock can be "dogged" in order to keep the lock from latchingDogging is accomplished by pushing in on the latch and at the same time turning a key to secure the latch into positionRespectfully submitted,David G***Grey Enterprises, Inc

I am rejecting this response because: I reject because of only half of what he is saying is trueIt does not take weeks for a check to clear and we have bank statements that say he clearly cashed the check and it clearedWhen trying to talk to this gentlemen he was rude and hung up on meHe never mentioned we could pay by credit card he kept demanding cash, that he did not specify earlier in conversationYes we knew about the dogg lock, but when unlocked you could not get back outIt was not like we were new to this, but he just refused to fix itDon't know if it was because we were black owned or what, he was not the nicest person periodYes we did have someone come out and correct his mistake because we as a business would not want our customers to be disappointed in us

Aside from the fact that none of the complaint filed is true or factual, the crux of the matter of...

this complaint is: a misguided attempt to break a witnessed legal and binding contract; signed and dated on 11/24/13 by [redacted] Copies of our signed contract furnished upon request. Also, the following points apply to this situation: - the customer had stated they had experienced recent and prolonged financial hardship, and could no longer pay any past due balances on the contract. Contract clearly states all deposits and monies are non—refundable; as is customary to the nature of the catering industry; clue to specific and numerous expenditures already purchased for this event in question. When advising [redacted] of this term in the contract, he became verbally abusive and threatening, and so I therefore insisted any further communication be done instead thereafter via email vs. telephone, as he threatened to hire his attorney. We advised him that could no longer speak to him, as he had mentioned he would have his attorney contact us. Please also be advised that they have made first check deposit of $100 on 11/24/13, and A SECOND payment on December 7, 2013 ( copies furnished upon request). Stated on check clearly in memo section: "Save the date catering". Any of these false issues could have been made before second payment, and is obvious again that they are having extreme money issues, and don't have the character to ask for a revised payment plan. We offered them multiple chances to arrange alternate payment plans including credit card payments, in order to avoid breach of contract, and they again became volatile and threatening over the phone. This is a matter not for public view, rather a court of law. Depending on the resolution of this complaint, we will base our further legal action upon its course.