Greystar Corporation

GO ELSEWHERE OFFERED ME TWO MONTHS FREE RENT IT WAS THE WORST APT NOISEY, NO BALCONY, I ASKED TO MOVE ACROSS THE HALL THEY WANTED BACK THE FREE RENT PLUS ADMN FEE UNCARING, NO SMOKING BUT THEY HAVE A DRINKING PARTY FRIDAY NIGHT 50 PEOPLE GET DRUNK, THEY DO NOT CARE A FEW ACTITIES BUT THERE COULD BE A LOT MORE FOR THE MONEY MANAGERS ARE TOO YOUNG NOTHING FOR VETERANS WILL NOT FLY THE AMERICAN FLAG OUT FRONT GO ELSEWERE LIVED HERE A YEAR MANY ARE MOVING OUT

From: < [redacted] @***.com& Date: Wed, Aug 19, at 4:PMSubject: Re: CID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Hi [redacted] , This issue reported was resolved by both MrS [redacted] and RajeetThe complain couldn't be resolved but they agreed to allow me to end my lease early providing only a days notice and waiving the early move out feeI will be vacating the apartment no later than Thanks [redacted]

December 13, This resident was on a month lease term due to expire August 21, 2014, All leases, regardless of term require a 60-day written notice to vacateWhen the resident initially contacted our office regarding his intent to vacate he was informed of this requirement of 60-day written noticeConsidering his specific situation, we offered him a compromise to the 60-day requirement and reduced the requirement to just 45-days.This 45-day notice required this resident to be rent responsible through August at his current lease rate as well as the remaining days of August (August 22–31) at a higher month-to-month rateThe official move out date for this resident was August The rent for the remaining days of August could have been reduced if we were able to get a new resident to move in prior to August Unfortunately, the apartment was not released prior to the end of August, so the resident was responsible for rent through August In reviewing this complaint, there seems to be a misunderstanding regarding the cost of sealing the subfloor and the final utility costAlthough there was damage to the subfloor at move out, in the interest of time and customer Service, we have made the decision to remove the $charge from the outstanding balance for resealing the subfloor, In addition, although the resident has requested that we increase his utility charge to reflect his residency through August 19, due to the minimal amount of utilities used, we have also chosen to leave the utility charges as they were originally calculatedA revised final statement will be mailed to our former resident by December 19, At this time we have removed the account from our collection agencyWe will withhold this account from our collection agency until either the former resident contacts us within a reasonable amount of time to set up a payment plan or the balance is paid in fullIf neither occurs prior to January 1, we will have no choice but to again forward the account to our collection agency for further action

From: <[redacted]@[redacted].com>Date: Wed, Aug 19, 2015 at 4:29 PMSubject: Re: CID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted],This issue reported was resolved by both Mr. S[redacted] and Rajeet. The complain couldn't be resolved but they agreed to allow me to end my lease...

early providing only a 30 days notice and waiving the early move out fee. I will be vacating the apartment no later than 9.12.15. Thanks[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am not able to
accept the Company's response for the following reasons:
1) Despite numerous
attempts on my part, the Company never fulfilled their responsibilities under
Montgomery County's policies to clarify charges within 45 days of moving out.
Their message says "If they had contacted us we would have gladly
clarified the charges." However, we followed instructions issued by the
Company with no valid response (7 emails total). At no point did any
representative of the Company do anything to clarify these charges. To me, it
makes no difference who was contacted at the Company, someone should have been
able to field this question and provide an answer before March 28, 2016 (more
than 6 months after we moved out and 136 days past the County's deadline for
resolution of security deposit issues of 45 days). 
2) The carpet value
was incorrectly represented as $462.97 instead of $992. The invoice did not
list the actual value as required to be provided to tenants on page 11 of
the County's Guide "...the notice must contain a statement of the
costs actually incurred to repair that damage." Up until 3/28/16, the
value was never disclosed to us despite asking them to on 11/5/15 and numerous
other occasions to validate my calculation and correct their mistakes. 
3) Regardless of the
carpet value, the Company's calculation of the depreciated value of the carpet
is incorrect.  The MC move out guide very clearly states that carpet has
an expected life of 5 years. Our responsibility should have been $365.82 (1,152
days / 1,825 days multiplied by $992 Value). The apartment was rented 1,152
days and the 1,825 days represents the 5 year life for carpet per page 13 of
the MC Guide. Therefore, [redacted] overcharged us $97.15. Calculations
attached. 
4) The MC move out
guide very clearly states that blinds have an expected life of only 6 years.
The blinds installed in the apartment were not fancy by any means (plastic bladed shades) and I do not
understand how [redacted]'s company policy of charging full price for blinds
would trump the county's rules that the value should be depreciated. By saying in their response, "This is a
standard is only used for carpet and flooring. We do not pro-rate the life of
blinds as they can last as long as someone does damage them.", I believe
the Company just admitted to willingly breaking the County's rules for their
own profit. Our responsibility should have been $42.66 (1,152 days / 2,190
days multiplied by $90 value). The apartment was rented 1,152 Days and the
2,190 days represents the 6 year life for shades per page 13 of the MC Guide.
Therefore, [redacted] overcharged us $47.34. Calculations attached. 
The Montgomery County
Office of Landlord-Tenant Affairs (Attached as MC Move Out Guide is available
online at [redacted] )
Based on the Company's
response, I am confident that they overcharged me at least $144.50 ($97.15 for
carpet plus $47.34 for shades). Additionally, based on their delayed responses,
I believe they should be required to pay 10.5% ($73.50) interest as opposed to
the 9% ($63) originally calculated. However, as previously mentioned, the
County requirements state "It is important to comply with timeframe
requirements in handling the security deposit. A technical violation of
law could result in the forfeiture of the landlord’s right to withhold any
part of the security deposit." I believe their overcharges, complete lack of respect for a tenant attempting to correct them, and blatant disregard for the rules of the Montgomery County qualify as
more than a technical violation. The number of hours I have put into trying
to clear the debts wrongfully charged to me and obtain my security deposit is
absurd. Working in professional services, I would have charged more than the $700 deposit for this level of effort. Effort is was spent doing
the work that [redacted] should have done correctly in first place. Effort that
should have been validated after my first attempt to clarify the charges. At
this point I will not accept anything less than a full payment for
the security deposit and interest of $773.50. 
Regards,
[redacted]

Please note this as an attempt to satisfy a prior resident complaint. The former residents took a lease over from a prior resident who moved in back on 7/30/12. The lease dates we have on file for them is 7/30/2012 to 9/24/2015. When they moved out on 9/24/2015 we pro-rated the life of the carpet...

based on a 60 day life expectancy formula. The new carpet price is $992, however they were only charged $462.97 for 28 months left on the carpet life. This is a standard is only used for carpet and flooring. We do not pro-rate the life of blinds as they can last as long as someone does damage them.  There were other charges during the move out that are not mentioned in the complaint including stains on the kitchen cabinets and missing access items (1 missing key fob, 2 guest swimming pool passes).  With all these charges the file was sent to our Greystar receivables department to collect the $132.34 still owed for all the damages. I believe they have been in communication with the Accounts Receivables department, not the [redacted] at [redacted] Resident Services office. If they had contacted us we would have gladly clarified the charges. Please let us know if you need invoices and pictures of the damages and we will be happy to provide them.

December 13, 2014
This resident was on a 5 month lease term due to expire August 21, 2014, All leases, regardless of term require a 60-day written notice to vacate. When the resident initially contacted our office regarding his intent to vacate he was informed of this requirement of 60-day...

written notice. Considering his specific situation, we offered him a compromise to the 60-day requirement and reduced the requirement to just 45-days.This 45-day notice required this resident to be rent responsible through August 21 at his current lease rate as well as the remaining 10 days of August (August 22–31) at a higher month-to-month rate. The official move out date for this resident was August 19.
The rent for the remaining 10 days of August could have been reduced if we were able to get a new resident to move in prior to August 31. Unfortunately, the apartment was not released prior to the end of August, so the resident was responsible for rent through August 31.
In reviewing this complaint, there seems to be a misunderstanding regarding the cost of sealing the subfloor and the final utility cost. Although there was damage to the subfloor at move out, in the interest of time and customer Service, we have made the decision to remove the $100 charge from the outstanding balance for resealing the subfloor, In addition, although the resident has requested that we increase his utility charge to reflect his residency through August 19, due to the minimal amount of utilities used, we have also chosen to leave the utility charges as they were originally calculated. A revised final statement will be mailed to our former resident by December 19, 2014.
At this time we have removed the account from our collection agency. We will withhold this account from our collection agency until either the former resident contacts us within a reasonable amount of time to set up a payment plan or the balance is paid in full. If neither occurs prior to January 1, 2015 we will have no choice but to again forward the account to our collection agency for further action.

From: <[redacted].com> font-family: arial, sans-serif;">Date: Wed, Aug 19, 2015 at 4:29 PMSubject: Re: CID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Hi [redacted],
This issue reported was resolved by both Mr. S[redacted] and Rajeet. The complain couldn't be resolved but they agreed to allow me to end my lease early providing only a 30 days notice and waiving the early move out fee. I will be vacating the apartment no later than 9.12.15. 
Thanks
[redacted]

Review: A refund of $250 has not been applied to my account after calling, I was told it would take 45 days. It was not disclosed beforehand that I would not immediately receive a refund. Instead, I was told that if I chose not to my money would be credited to my account as soon as I made a decision about the property.Desired Settlement: I would like my money to be credited to my card immediately. I also plan to file a complaint with the state attorney general's office about their business practices.

Review: I have tried to speak with the general manager of my residence verbally and written for two weeks. I received no response to calls or emails. I tried to call the regional office administration and no one answered and the voice mail box was full. I was calling regarding two issues. First, I work night shift and I need them to alert me well in advance when they will be entering my apartment or making a lot of noise for maintenance around my apartment. I take care of patients and I cannot be woken up from my sleep. They scheduled maintenance men to come into the apartments during the day. The notice was provided the Thursday before the Monday they were to start. They also gave a wide range of entering times, anytime between 9am-6pm for two weeks. If they would have responded to me regarding my issues with this, I would have been able to book a hotel or other lodging, but the receptionists simply said it was out of their hands and the fire marshall was in charge. This was not true, as when the workers entered my apartment they said they could've come earlier or later upon request if they would have only been told. This all happened after two weeks of listening to roofers pound away all day above me, which I only received notice of the day it started.

My second issue is regarding the towing of my car. I have a decal on my drivers side window, because the receptionist that gave me the decal said not to put it on the windshield and I cannot put it on the back window because it folds up. My window was slightly rolled down and the towing company felt that was legitimate reason to tow me. I would like to know why this complex has predatory towing? Why is there an agreement with a towing company when we are rural and parking is not an issue? Finally, why is the towing company not given a list of license plates to double check against before they tow? When I noticed my car was gone, I was required to be at work and the receptionist of the property was very unhelpful. She said it was my fault, when I am obviously a resident. She also gave me a business card of the towing company that had the wrong address on it. I understand the parking policies of this complex are new and in the works, but I do not feel I should be penalized for the growing pains.Desired Settlement: To resolve these issues I would like a refund of the $150 that I had to pay to retrieve my car. I would like answers to my questions listed above regarding the parking/towing issues. I would also like a commitment to call me at least one week prior to entering my apartment for maintenance and an exact time of the maintenance arrival.