Revdex.com: W have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve our complaint as we see itPlease read the below response Re: Response to the Meritage Manager’s explanation to the Revdex.com from TO: Revdex.com Houston, Riverstone Group, Meritage apartments After reading the response from the Meritage property manager ( [redacted] ***), and after putting more thoughts into this matter, we would like to respond to some of Mr [redacted] ***’s arguments: The Meritage representative in (***) did allow us to drill holes and hang whatever we wanted on the wallsEven the current manager (Mr***) claims that “Meritage does want residents to be able to decorate their home and feel comfortable while they reside at the community”How can we feel at home if we are not able to hang pictures, put up extra shelves above the computer desk, and hang curtains that will block off the light? It may not say it in details on the contract (as the manager stated “Meritage was not able to find any written documentation stating the residents had been authorized for holes within the apartment home”) but it was expressed by Mr [redacted] who was the Meritage representative in when we entered the apartment in June of We never disputed the final bill of $We just attached a copy of the check and said that we already paid itWe complained that it was charged again by the Meritage, and unfortunately, the Meritage manager did not answer the concrete complaint but choose to state his company’s policy As for the walk through for assessing damages, we feel that there is a gray area in the explanation of Mr***The pictures that were attached show various items that were left in the apartment The walk through was supposed to be with us, the exiting residents, to avoid misunderstanding and unnecessary chargesHaving a walk through without the exiting resident and surprisingly charge the resident afterwards is a flaw that should be avoided.We truly thought that the walk through that we had with [redacted] is the final check-upUnfortunately, the property manager and his assistant gave us the understanding that we are done after this final walkWe are now surprised to hear that there was a second walk throughWe could have pick up all these small items on the spot if [redacted] or [redacted] (assistant manager) or [redacted] (manager) would have say anythingBut they did not! The damages that are portrayed in the pictures are wear and tear after years of living in this apartmentI don’t know how anyone can expect to live years in a place and find it shiny and brand new We accept the argument that the initial deposit was $ With that being said, we are clearly stating that charging us $for cleaning is unprofessional, immoral, and wrong We have received several phone calls from “ [redacted] ” and “***” who identified themselves as Riverstone representatives They were rude, and threatened us with high fees, additional charges, and by reporting to the credit bureaus if we refuse to pay this unjust bill Riverstone Company is showing its ugly side of business on all aspectsTheir service was a low level one, and their customer service communication borders with some criminal behavior We have two children, and we feel that our safety is at jeopardy with the Riverstone’s threatsMr [redacted] wrote his letter in nice words, but refused to talk to us, and is in fact part of a bully behavior of his company As law abiding citizens, we choose to avoid these ongoing threatsWe will send a check of $to the Meritage Apartments, and continue to seek justice latter, in different channels We are planning to file a complaint to the authorities about the disturbing phone calls we received from Riverstone Company (recorded) We ask the Revdex.com to investigate again these unfair chargesWe are charged with unfair $fees, as well as double charged for $that were already paid (attached a check photo)We also want to make sure that other law abiding citizens are not falling into this trap in the future Thanks, [redacted] / [redacted] Style Definitions */ Regards,
From: PM - The Meritage [mailto: [redacted] ] Sent: Thursday, August 14, 12:PM To: drteam Cc: [redacted] , [redacted] Subject: Revdex.com Case# [redacted] August 14, Revdex.com Dispute Resolution Department Case# [redacted] To Whom It May Concern: We want to thank you for the notification of the customer complaint regarding The Meritage Apartments, case# [redacted] It is our sincere hopes that with this letter we will be able to clarify any questions and concerns this customer has in their complaint First, it is Meritage’s policy that once a resident turns in their keys and officially surrenders possession of the apartment home it is to be walked by both the assistant manager and the maintenance supervisor By walking the apartment together Meritage ensures that everyone understands what has to be addressed in the apartment home, what contractors may need to be called, and what charges my need to be billedThe move-out walk through for #was no exception to this ruleBoth team members did walk the apartment and assessed the work that would need to be done and took photos After thoroughly reviewing the resident’s account history and file, Meritage was not able to find any written documentation stating the residents had been authorized for holes within the apartment homeMeritage does want residents to be able to decorate their home and feel comfortable while they reside at the community; however, each resident does sign a lease that specifically states the expectations of the move-out condition of the apartment home at move outThis is also reiterated when the The Community Policies and the Resident’s Notice of Intent to Move Out form, which have both been signed by the residentsBoth signed lease documents also clearly specify that each resident must thoroughly clean the apartment, including but not limited to doors, windows, floors, appliances, bathrooms, fixtures, patios, and kitchensIt also clearly states that the resident will be reasonably charged for cleaning and damages In addition, the final utility bill of $was a final bill that the resident is responsible for from the last billing cycle until the day they move outUtilities are billed in a rears, 45-daysThe final utility bill is requested the day the resident moves out and will cover the days since the last billing cycle; however, the resident was never actually billed the $Nor, has The Meritage requested payment for this amount Lastly, I would like to address the issue of the security deposit amount the residents feel they had on hand with The MeritageAfter reviewing the applications, the initial lease contract, and subsequent renewals all documentation shows that there was a $total security deposit on handThere was the original apartment deposit of $400; however, at the time of application $was waivedThis amount is also reflected on the signed application for both residents The Meritage appreciates the information you have provided by the resident, and we hope we were able to successfully answer all concerns regarding this customers complaintWe have attached supporting signed documents and photos for reviewShould you have any further questions please feel free to reach out to me at ###-###-#### or [redacted] Sincerely, [redacted] Business Manager The Meritage [redacted] Phone | ###-###-#### Email | [redacted] Fax | ###-###-#### Professionally managed by Riverstone Residential Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, property is the [redacted]
From: PM - The Meritage [mailto:[redacted]]
Sent: Thursday, August 14, 2014 12:16 PM
To: drteam
Cc: [redacted], [redacted]
Subject: Revdex.com Case# [redacted]
August 14, 2014
Revdex.com
Dispute Resolution Department
Case#...
[redacted]
To Whom It May Concern:
We want to thank you for the notification of the customer complaint regarding The Meritage Apartments, case# [redacted]. It is our sincere hopes that with this letter we will be able to clarify any questions and concerns this customer has in their complaint.
First, it is Meritage’s policy that once a resident turns in their keys and officially surrenders possession of the apartment home it is to be walked by both the assistant manager and the maintenance supervisor. By walking the apartment together Meritage ensures that everyone understands what has to be addressed in the apartment home, what contractors may need to be called, and what charges my need to be billed. The move-out walk through for #305 was no exception to this rule. Both team members did walk the apartment and assessed the work that would need to be done and took photos.
After thoroughly reviewing the resident’s account history and file, Meritage was not able to find any written documentation stating the residents had been authorized for holes within the apartment home. Meritage does want residents to be able to decorate their home and feel comfortable while they reside at the community; however, each resident does sign a lease that specifically states the expectations of the move-out condition of the apartment home at move out. This is also reiterated when the The Community Policies and the Resident’s Notice of Intent to Move Out form, which have both been signed by the residents. Both signed lease documents also clearly specify that each resident must thoroughly clean the apartment, including but not limited to doors, windows, floors, appliances, bathrooms, fixtures, patios, and kitchens. It also clearly states that the resident will be reasonably charged for cleaning and damages.
In addition, the final utility bill of $50.18 was a final bill that the resident is responsible for from the last billing cycle until the day they move out. Utilities are billed in a rears, 45-60 days. The final utility bill is requested the day the resident moves out and will cover the days since the last billing cycle; however, the resident was never actually billed the $50.18. Nor, has The Meritage requested payment for this amount.
Lastly, I would like to address the issue of the security deposit amount the residents feel they had on hand with The Meritage. After reviewing the applications, the initial lease contract, and subsequent renewals all documentation shows that there was a $100 total security deposit on hand. There was the original apartment deposit of $400; however, at the time of application $300 was waived. This amount is also reflected on the signed application for both residents.
The Meritage appreciates the information you have provided by the resident, and we hope we were able to successfully answer all concerns regarding this customers complaint. We have attached supporting signed documents and photos for review. Should you have any further questions please feel free to reach out to me at ###-###-#### or [redacted]
Sincerely,
[redacted]
Business Manager
........................
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I...
initially wrote complaining that my aparment was broken into 2 times while I lived at the [redacted] in [redacted] No one in the company did anything to assure my safety or the safety of others in building 11. I found out after resigning my lease a second time that building 11 had had several break-ins in the past however no one ever made me aware of this. If I had been told I would not have moved there. This comapny charges alot and only cares about the money.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint.
At the time I moved in in 2009, the property was named "The Bellmeade". It was renamed "Avant Cypress Estates" several years ago. The adress is [redacted]
Regards,
Revdex.com:
This letter is to inform you that Greystar Management Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/22/2014 12:46:41 PM and assigned ID [redacted]. I spoke with the leasing office manager, [redacted], and they will...
be refunding me most of the amount of money owed to me. Thank you for taking quick action.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint....
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Dispute Resolution Team, I have reviewed the statement of [redacted] and I do have a rebuttal. During the time in question, we did complete the necessary service requests and repaired the issues. Unfortunately **. [redacted] wanted to move and requested reimbursement which was done at...
the time of her move out date, [redacted]. **. [redacted] received a check for a total of $[redacted] which included all of [redacted]’s rent and [redacted]th rent. She also signed a release in full agreement on [redacted]. I am attaching a copy of the final account statement and the release agreement for your review. If needed, I will gladly submit copies of the service requests also. Please feel free to contact me if you have any further questions. Sincerely,
Revdex.com:
W have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve our complaint as we see itPlease read the below response
Re: Response to the Meritage Manager's
explanation to the Revdex.com from
TO: Revdex.com Houston, Riverstone Group,
Meritage apartments
After reading the response from the
Meritage property manager ([redacted]), and after putting more thoughts into
this matter, we would like to respond to some of Mr[redacted]'s arguments:
1. 1.
The Meritage
representative in ([redacted]) did allow us to drill holes and hang whatever we
wanted on the wallsEven the current manager (Mr[redacted]) claims that "Meritage
does want residents to be able to decorate their home and feel comfortable
while they reside at the community"How can we feel at home if we are not able
to hang pictures, put up extra shelves above the computer desk, and hang
curtains that will block off the light?
It may not say it in details on the
contract (as the manager stated "Meritage was not able to find any written
documentation stating the residents had been authorized for holes within the
apartment home") but it was expressed by Mr[redacted] who was the Meritage
representative in when we entered the apartment in June of
2. 3.
We
never disputed the final bill of $We just attached a
copy of the check and said that we
already paid itWe complained that it was charged again by the Meritage,
and unfortunately, the Meritage manager did not answer the concrete complaint
but choose to state his company's policy
3. 4.
As for the walk through for assessing
damages, we feel that there is a gray area in the explanation of Mr[redacted]The
pictures that were attached show various items that were left in the
apartment. The walk through was supposed
to be with us, the exiting residents, to avoid misunderstanding and unnecessary
chargesHaving a walk through without the exiting resident and surprisingly
charge the resident afterwards is a flaw that should be avoided.We truly thought that the walk through
that we had with [redacted] is the final check-upUnfortunately, the property manager
and his assistant gave us the understanding that we are done after this final
walkWe are now surprised to hear that there was a second walk throughWe
could have pick up all these small items on the spot if [redacted] or [redacted]
(assistant manager) or [redacted] (manager) would have say anythingBut they did
not!
The damages that are portrayed in the
pictures are wear and tear after years of living in this apartmentI
don't know how anyone can expect to live years in a place and find it shiny
and brand new
4.
We accept the argument that the initial deposit
was $
5.
With that being said, we are clearly stating
that charging us $for cleaning is unprofessional, immoral, and wrong
6.
We have received several phone calls from
"[redacted]" and "[redacted]" who identified themselves as Riverstone representatives
They were rude, and threatened us with high fees, additional charges, and by
reporting to the credit bureaus if we refuse to pay this unjust bill.
Riverstone Company is showing its ugly side of
business on all aspectsTheir service was a low level one, and their customer
service communication borders with some criminal behavior
8.
We have two children, and we feel that our
safety is at jeopardy with the Riverstone's threatsMr[redacted] wrote his
letter in nice words, but refused to talk to us, and is in fact part of a bully
behavior of his company
9. 10.
As law abiding citizens, we choose to avoid
these ongoing threatsWe will send a check of $to the Meritage
Apartments, and continue to seek justice latter, in different channels
1 We are planning to file a complaint to the authorities
about the disturbing phone calls we received from Riverstone Company
(recorded)
We ask
the Revdex.com to investigate again these unfair chargesWe are charged with
unfair $fees, as well as double charged for $that were already
paid (attached a check photo)We also want to make sure that other law abiding
citizens are not falling into this trap in the future
Thanks,
[redacted]
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution satisfactory to me.
Revdex.com: W have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve our complaint as we see itPlease read the below response Re: Response to the Meritage Manager’s explanation to the Revdex.com from TO: Revdex.com Houston, Riverstone Group, Meritage apartments After reading the response from the Meritage property manager ( [redacted] ***), and after putting more thoughts into this matter, we would like to respond to some of Mr [redacted] ***’s arguments: The Meritage representative in (***) did allow us to drill holes and hang whatever we wanted on the wallsEven the current manager (Mr***) claims that “Meritage does want residents to be able to decorate their home and feel comfortable while they reside at the community”How can we feel at home if we are not able to hang pictures, put up extra shelves above the computer desk, and hang curtains that will block off the light? It may not say it in details on the contract (as the manager stated “Meritage was not able to find any written documentation stating the residents had been authorized for holes within the apartment home”) but it was expressed by Mr [redacted] who was the Meritage representative in when we entered the apartment in June of We never disputed the final bill of $We just attached a copy of the check and said that we already paid itWe complained that it was charged again by the Meritage, and unfortunately, the Meritage manager did not answer the concrete complaint but choose to state his company’s policy As for the walk through for assessing damages, we feel that there is a gray area in the explanation of Mr***The pictures that were attached show various items that were left in the apartment The walk through was supposed to be with us, the exiting residents, to avoid misunderstanding and unnecessary chargesHaving a walk through without the exiting resident and surprisingly charge the resident afterwards is a flaw that should be avoided.We truly thought that the walk through that we had with [redacted] is the final check-upUnfortunately, the property manager and his assistant gave us the understanding that we are done after this final walkWe are now surprised to hear that there was a second walk throughWe could have pick up all these small items on the spot if [redacted] or [redacted] (assistant manager) or [redacted] (manager) would have say anythingBut they did not! The damages that are portrayed in the pictures are wear and tear after years of living in this apartmentI don’t know how anyone can expect to live years in a place and find it shiny and brand new We accept the argument that the initial deposit was $ With that being said, we are clearly stating that charging us $for cleaning is unprofessional, immoral, and wrong We have received several phone calls from “ [redacted] ” and “***” who identified themselves as Riverstone representatives They were rude, and threatened us with high fees, additional charges, and by reporting to the credit bureaus if we refuse to pay this unjust bill Riverstone Company is showing its ugly side of business on all aspectsTheir service was a low level one, and their customer service communication borders with some criminal behavior We have two children, and we feel that our safety is at jeopardy with the Riverstone’s threatsMr [redacted] wrote his letter in nice words, but refused to talk to us, and is in fact part of a bully behavior of his company As law abiding citizens, we choose to avoid these ongoing threatsWe will send a check of $to the Meritage Apartments, and continue to seek justice latter, in different channels We are planning to file a complaint to the authorities about the disturbing phone calls we received from Riverstone Company (recorded) We ask the Revdex.com to investigate again these unfair chargesWe are charged with unfair $fees, as well as double charged for $that were already paid (attached a check photo)We also want to make sure that other law abiding citizens are not falling into this trap in the future Thanks, [redacted] / [redacted] Style Definitions */ Regards,
From: PM - The Meritage [mailto: [redacted] ] Sent: Thursday, August 14, 12:PM To: drteam Cc: [redacted] , [redacted] Subject: Revdex.com Case# [redacted] August 14, Revdex.com Dispute Resolution Department Case# [redacted] To Whom It May Concern: We want to thank you for the notification of the customer complaint regarding The Meritage Apartments, case# [redacted] It is our sincere hopes that with this letter we will be able to clarify any questions and concerns this customer has in their complaint First, it is Meritage’s policy that once a resident turns in their keys and officially surrenders possession of the apartment home it is to be walked by both the assistant manager and the maintenance supervisor By walking the apartment together Meritage ensures that everyone understands what has to be addressed in the apartment home, what contractors may need to be called, and what charges my need to be billedThe move-out walk through for #was no exception to this ruleBoth team members did walk the apartment and assessed the work that would need to be done and took photos After thoroughly reviewing the resident’s account history and file, Meritage was not able to find any written documentation stating the residents had been authorized for holes within the apartment homeMeritage does want residents to be able to decorate their home and feel comfortable while they reside at the community; however, each resident does sign a lease that specifically states the expectations of the move-out condition of the apartment home at move outThis is also reiterated when the The Community Policies and the Resident’s Notice of Intent to Move Out form, which have both been signed by the residentsBoth signed lease documents also clearly specify that each resident must thoroughly clean the apartment, including but not limited to doors, windows, floors, appliances, bathrooms, fixtures, patios, and kitchensIt also clearly states that the resident will be reasonably charged for cleaning and damages In addition, the final utility bill of $was a final bill that the resident is responsible for from the last billing cycle until the day they move outUtilities are billed in a rears, 45-daysThe final utility bill is requested the day the resident moves out and will cover the days since the last billing cycle; however, the resident was never actually billed the $Nor, has The Meritage requested payment for this amount Lastly, I would like to address the issue of the security deposit amount the residents feel they had on hand with The MeritageAfter reviewing the applications, the initial lease contract, and subsequent renewals all documentation shows that there was a $total security deposit on handThere was the original apartment deposit of $400; however, at the time of application $was waivedThis amount is also reflected on the signed application for both residents The Meritage appreciates the information you have provided by the resident, and we hope we were able to successfully answer all concerns regarding this customers complaintWe have attached supporting signed documents and photos for reviewShould you have any further questions please feel free to reach out to me at ###-###-#### or [redacted] Sincerely, [redacted] Business Manager The Meritage [redacted] Phone | ###-###-#### Email | [redacted] Fax | ###-###-#### Professionally managed by Riverstone Residential Group
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, property is the [redacted]
Can you please let us know which property this complaint is referencing? Thank you
Can you please provide the name of the apartment complex so we can respond accordingly? Thank you
The money has been refunded to the resident. Thank you
Please let me know the name of the property this complaint is referencing so we can respond accordingly. Thank you
Can you please let us know which property this complaint is referencing? Thank you.
From: PM - The Meritage [mailto:[redacted]]
Sent: Thursday, August 14, 2014 12:16 PM
To: drteam
Cc: [redacted], [redacted]
Subject: Revdex.com Case# [redacted]
August 14, 2014
Revdex.com
Dispute Resolution Department
Case#...
[redacted]
To Whom It May Concern:
We want to thank you for the notification of the customer complaint regarding The Meritage Apartments, case# [redacted]. It is our sincere hopes that with this letter we will be able to clarify any questions and concerns this customer has in their complaint.
First, it is Meritage’s policy that once a resident turns in their keys and officially surrenders possession of the apartment home it is to be walked by both the assistant manager and the maintenance supervisor. By walking the apartment together Meritage ensures that everyone understands what has to be addressed in the apartment home, what contractors may need to be called, and what charges my need to be billed. The move-out walk through for #305 was no exception to this rule. Both team members did walk the apartment and assessed the work that would need to be done and took photos.
After thoroughly reviewing the resident’s account history and file, Meritage was not able to find any written documentation stating the residents had been authorized for holes within the apartment home. Meritage does want residents to be able to decorate their home and feel comfortable while they reside at the community; however, each resident does sign a lease that specifically states the expectations of the move-out condition of the apartment home at move out. This is also reiterated when the The Community Policies and the Resident’s Notice of Intent to Move Out form, which have both been signed by the residents. Both signed lease documents also clearly specify that each resident must thoroughly clean the apartment, including but not limited to doors, windows, floors, appliances, bathrooms, fixtures, patios, and kitchens. It also clearly states that the resident will be reasonably charged for cleaning and damages.
In addition, the final utility bill of $50.18 was a final bill that the resident is responsible for from the last billing cycle until the day they move out. Utilities are billed in a rears, 45-60 days. The final utility bill is requested the day the resident moves out and will cover the days since the last billing cycle; however, the resident was never actually billed the $50.18. Nor, has The Meritage requested payment for this amount.
Lastly, I would like to address the issue of the security deposit amount the residents feel they had on hand with The Meritage. After reviewing the applications, the initial lease contract, and subsequent renewals all documentation shows that there was a $100 total security deposit on hand. There was the original apartment deposit of $400; however, at the time of application $300 was waived. This amount is also reflected on the signed application for both residents.
The Meritage appreciates the information you have provided by the resident, and we hope we were able to successfully answer all concerns regarding this customers complaint. We have attached supporting signed documents and photos for review. Should you have any further questions please feel free to reach out to me at ###-###-#### or [redacted]
Sincerely,
[redacted]
Business Manager
........................
The Meritage
[redacted]
[redacted]
Phone | ###-###-####
Email | [redacted]
Fax | ###-###-####
Professionally managed by Riverstone Residential Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I...
initially wrote complaining that my aparment was broken into 2 times while I lived at the [redacted] in [redacted] No one in the company did anything to assure my safety or the safety of others in building 11. I found out after resigning my lease a second time that building 11 had had several break-ins in the past however no one ever made me aware of this. If I had been told I would not have moved there. This comapny charges alot and only cares about the money.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint.
At the time I moved in in 2009, the property was named "The Bellmeade". It was renamed "Avant Cypress Estates" several years ago. The adress is [redacted]
Regards,
[redacted]
Revdex.com:
This letter is to inform you that Greystar Management Services has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/22/2014 12:46:41 PM and assigned ID [redacted]. I spoke with the leasing office manager, [redacted], and they will...
be refunding me most of the amount of money owed to me. Thank you for taking quick action.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint....
[Provide details of why you are not satisfied with this resolution.]
Regards,
property is the [redacted]
Dear Dispute Resolution Team, I have reviewed the statement of [redacted] and I do have a rebuttal. During the time in question, we did complete the necessary service requests and repaired the issues. Unfortunately **. [redacted] wanted to move and requested reimbursement which was done at...
the time of her move out date, [redacted]. **. [redacted] received a check for a total of $[redacted] which included all of [redacted]’s rent and [redacted]th rent. She also signed a release in full agreement on [redacted]. I am attaching a copy of the final account statement and the release agreement for your review. If needed, I will gladly submit copies of the service requests also. Please feel free to contact me if you have any further questions. Sincerely,
Revdex.com:
W have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve our complaint as we see itPlease read the below response
Re: Response to the Meritage Manager's
explanation to the Revdex.com from
TO: Revdex.com Houston, Riverstone Group,
Meritage apartments
After reading the response from the
Meritage property manager ([redacted]), and after putting more thoughts into
this matter, we would like to respond to some of Mr[redacted]'s arguments:
1. 1.
The Meritage
representative in ([redacted]) did allow us to drill holes and hang whatever we
wanted on the wallsEven the current manager (Mr[redacted]) claims that "Meritage
does want residents to be able to decorate their home and feel comfortable
while they reside at the community"How can we feel at home if we are not able
to hang pictures, put up extra shelves above the computer desk, and hang
curtains that will block off the light?
It may not say it in details on the
contract (as the manager stated "Meritage was not able to find any written
documentation stating the residents had been authorized for holes within the
apartment home") but it was expressed by Mr[redacted] who was the Meritage
representative in when we entered the apartment in June of
2. 3.
We
never disputed the final bill of $We just attached a
copy of the check and said that we
already paid itWe complained that it was charged again by the Meritage,
and unfortunately, the Meritage manager did not answer the concrete complaint
but choose to state his company's policy
3. 4.
As for the walk through for assessing
damages, we feel that there is a gray area in the explanation of Mr[redacted]The
pictures that were attached show various items that were left in the
apartment. The walk through was supposed
to be with us, the exiting residents, to avoid misunderstanding and unnecessary
chargesHaving a walk through without the exiting resident and surprisingly
charge the resident afterwards is a flaw that should be avoided.We truly thought that the walk through
that we had with [redacted] is the final check-upUnfortunately, the property manager
and his assistant gave us the understanding that we are done after this final
walkWe are now surprised to hear that there was a second walk throughWe
could have pick up all these small items on the spot if [redacted] or [redacted]
(assistant manager) or [redacted] (manager) would have say anythingBut they did
not!
The damages that are portrayed in the
pictures are wear and tear after years of living in this apartmentI
don't know how anyone can expect to live years in a place and find it shiny
and brand new
4.
We accept the argument that the initial deposit
was $
5.
With that being said, we are clearly stating
that charging us $for cleaning is unprofessional, immoral, and wrong
6.
We have received several phone calls from
"[redacted]" and "[redacted]" who identified themselves as Riverstone representatives
They were rude, and threatened us with high fees, additional charges, and by
reporting to the credit bureaus if we refuse to pay this unjust bill.
Riverstone Company is showing its ugly side of
business on all aspectsTheir service was a low level one, and their customer
service communication borders with some criminal behavior
8.
We have two children, and we feel that our
safety is at jeopardy with the Riverstone's threatsMr[redacted] wrote his
letter in nice words, but refused to talk to us, and is in fact part of a bully
behavior of his company
9. 10.
As law abiding citizens, we choose to avoid
these ongoing threatsWe will send a check of $to the Meritage
Apartments, and continue to seek justice latter, in different channels
1 We are planning to file a complaint to the authorities
about the disturbing phone calls we received from Riverstone Company
(recorded)
We ask
the Revdex.com to investigate again these unfair chargesWe are charged with
unfair $fees, as well as double charged for $that were already
paid (attached a check photo)We also want to make sure that other law abiding
citizens are not falling into this trap in the future
Thanks,
[redacted]
Regards,
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Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution satisfactory to me.