Greystar Worldwide

On Saturday, January 4th I applied for an apartment at *** Apartments in Alexandria VA with Dana in the leasing office. At that I applied for apartment #*** for $1386 plus 50.00 parking fee. I was approved and paid $450.00 to hold the apartment until April 1st 2020. That was the date noted that apartment would be available after the renovations. On Monday, January 6th I received a phone call from Dana again stating that property manager said that I can not have it and if I do submit the apartment that they would not renovate it. Please note that previous tenant was in the apartment for 30 years with no upgrades during their lease due the tenant refusing to receive the upgrade amenities like new appliances and etc. Therefore, is Greystar stating that I have to accept an apartment with 30 year old appliances, countertops, sink, toilet and tubs. Well that is totally unacceptable and that doesn't look good for a future resident. Secondly, Dana stated well maybe I can place on a waiting list...that's not going to work after I applied and were approved for apartment number ***.

Adaire property maintenance requests don’t get properly addressed until there is property damage. I have had issues since I moved in with my AC and each time maintenance came they just said deal with it. Now the unit has a crack in it causing water leakage in the apartment below mine. This has left me without heating or cooling for the next several days until it is replaced. I went to speak to the property manager who stated my complaints and the issue now are not related and nothing was going to be done to make this situation better. I have also had issues with my water heater, dish garbage disposal, and clothing washing machine. I have submit multiple requests for these items to be fixed and each time maintenance will come and do minimal work to say it’s fixed, however, a few days later the same issue exists.

In Feburary 2018 my family and I moved out of *** apartments in ***. We provided sufficient notice, paid the fee to have the apartment cleaned by Del Ray Central's cleaning company, passed the move out inspection, and provided a forwarding address.

It has been 18 months since our move and I have not received the returned security deposit, or a letter explaining why it was withheld. I emailed Del Ray Central's manager and assistant manager and received no response. On June 24, 2018 I wrote GreyStar Corporation a letter inquiring about the security deposit and relaying my disappointment with the lack of response.

I didn't receive a response to the letter and sent Greystar Corporation an email in July. I received a response on July 20, 2018 from Brad H who thanked us for reaching out, apologized for the oversight, and resolved to contact their accounting department to confirm the status of the refund check. Brad asked for our mailing address and I responded to this request on August 17, 2018. I sent a thank you to Brad on August 31, 2018. I did not receive a return from Brad and sent another email on October 20, 2018.

The amount is nominal but the principle is great. I'd like the security deposit refunded as soon as possible and some acknowledgement that it has taken them over 18 months to process a payment that was due within 90 days of the move.

My name during this period was ***. It is now ***.

Good Afternoon

I would to file a complaint against Gina S (Manager) of *** and Greystar Corp. My name *** and I in live Apt ***. I tried talk to manager concerning $75.00 fee that was added on account. I was told that I was charge the $75.00, because my bank charge them $75.00, which turn out not to be true. However the manager wanted to make it one way conversation. When I tried to explain to the manager what my bank said and needed proof from her concerning the charge, the manager, say go to your bank for the answer. The manager didn't even want to see me at first, manager claim they are on phone call with someone and it sounded personnel. I been tenant here for three years, paid my rent on time and I feel I deserve more respect and patient to handle my problem. I felt like the manager did everything they could to run me out of her office, because they did not want handle issue at hand. Please call me at maybe you can handle this charge and have it removed.

Take care

Although the leasing office is excellent on the daily minor maintenance issue, but they are totally unprofessional, unethical, and lack any sort of professionalism when handling major problems that are arising from their end. Since my first day in Jan 2019 in the apartment I noticed pantry pests In kitchen, bathroom, and bedroom. After major conflicts with them, they promised to solve this issue and told me they located the source from other apartment. They never shared with me the source they located.

They waited until I started using the kitchen and for the past months they keep blaming the reason for this problem is for the kitchen. They keep asking me to remove all my staff from kitchen every time I complaint from the beetles in bathrooms and bedroom. They bring pest control companies affiliated with greystar and they keep reasoning everything for the kitchen. After 6 months of being flexible and trying to sustain the situation I asked them to move me for another apartment (they cover my moving costs) but they refused. They keep asking me to empty the entire kitchen. I have plenty of photos that I can share for this beetle in bathrooms and bedroom. The disappointing is that instead of they handle the issue, compensate me for these six months, and show accountability for bringing me in this apartment they are doing the opposite. During random visit (not even an inspection) their maintenance guy was just keen to take photos of my kitchen and the food I was putting while cooking. I always allow them to step in anytime even if I am cooking, cuz I know the food in kitchen is not the reason. I did not expect them to care just about protecting themselves with photos for my personal food. They could not even locate a single bettlee beside the food. They just misinterpreted my flexibility. I asked the maintenance guy not to take photos as this was not an inspection visit but he refused so I left him in the kitchen . I told them many time for the past 6 months I never found this beetle in my food, but they keep bringing pest control companies affiliated with their company who blame everything only on the kitchen.

I told Nikole and Amy if these photos are not disposed I will be forced to take the entire case to the court and they refused.
In summary, they really do not care to solve the problem when it is complicated and when they fail to keep their commitment they start blaming you and attempt protecting themselves in unethical manner which deviates from the facts.

After six months of hearing from their affiliated pest control companies that the kitchen is a major factor to solve the problem, I brought an expert and after inspecting the food carefully in kitchen and bathrooms he told me your food is not the source and it is waste of time and effort to keep treating the kitchen without locating the source. The source is very likely to be from the apartment below me. He also suspects the walls of my apartment to be having the source within them. He told me this type of beetles does not necessary need food in kitchen to survive. it can survive on stored non-food items.

I plan to bring another expert and then based on their combined feedback and final response from leasing office I shall take this to the court due to the misleading info and poor handling of situation from Nikole's and Amy's end. I tried for 6 months to avoid doing so but they left me no option and they just took advantage of it to take photos not relevant to the problem nor source of the beetles to protect themselves. They interpreted my patience as if the problem is solved and I am claiming something that is not there.

We are residents of ***, newly acquired rental property in the *** area by Greystar. We signed a lease including Emergency Maintenance. It is the hottest week of the year so far (90 degrees out) and our AC has been out all day. I have called the office and have been assured that someone would come and fix the AC. Now the office is closed. It looks as if someone came, took apart the unit, and abandoned his/her work. We now have NO way of contacting anyone who can help and have NO idea of even IF someone will come and remedy this problem. I am fighting the flu and already have a fever. We have a cat as well. This is absolutely horrid business practice and unacceptable customer service.

I have not been given a lease renewal offer or lease & my lease expired 01/31/2019. I have asked in writing and in person from January 2019 to May 2019 for lease renewal offer and a lease. Instead my rent was increased to month to month rate for May 2019. After I was mailed a bill for amount on my lease in April 2019. Lived in same apartment from 01/2014 to 05/2019, a 1 bedroom & 1 bathroom, 798 sq.ft. Initial rent $1,670.00 on 01/24/2014 raised to $1,860.00 by 02/01/2018. Then by May 1, 2019 couldn’t pay rent online RENTCafé app/website in amount mailed to me on Greystar RealPage bill. Showing month to month rate of $2,351 for May 2019.

I thought this was an error on website/app since it’s not accurate for utilities for May 2019. I sent written request asking what’s going on before 05/03/2019. Rent is late if not paid by 3rd of month & got no response until 05/05/2019. I paid rent in due on billing statement sent in mail April 2019 & due May 1, 2019. Then got month to month rent increase charge & late fee? After not paying extra trying to resolve the issue that’s not my fault. I still have not been given a lease renewal offer or lease since January 2019. I received a 5 day pay or vacate notice shoved into my apartment 05/07/2019 & in Mail 05/11/2019.

May 2019, $491.00 Month To Month Rent Increase $235.10 Late Fee, $10.00 Card Fee, $736.10 Total OverPaid $2,664.12 Rent/Utilities 05/2019. May 2019 rent/utilities was paid on May 1, 2019, for amount of billing statement mailed to me April 2019. For 1 bedroom & 1 bathroom, 798 sqft apartment, lived in since 2014. To block advancement of 5 Day Pay or Vacate Notice on door 05/07/2019 & in mail 05/11/2019. May 2019 for 1 bedroom 1 bathroom, 798 sqft apartment lived in since 2014. Rent $1,860.00 due 05/01, Utilities $68.02 due 05/01, Rent/Utilities $1,928.02 due 05/01 Paid, $491.00 Month to Month Rent Increase 05/01 Paid, $235.10 May Late Fee 05/06 Paid, $10.00 Convenience Fee 05/10 Paid, $736.10 Rent/Late Fee 05/10 Overpaid, $2,664.12 Rent/Utilities 05/01-10/2019 Total Paid

Constant problem to be overcharged for increased Trash Service (Not valet trash), increased Water & Sewage Usage estimated monthly. In addition to Rent increase without proper notice or even being told amount in advance. Your bill can say one amount for 05/01/2019 you pay on time. Then after you pay, get a 5 Day Pay or Vacate. Saying you owe more rent and late fees. This happened to me 05/01/2019.

Waived month to month rent increase $491 May 2019 and late fee $235.10 May 2019 only after $736.10 by credit card paid on 05/10/2019 because of 5 Day Pay or Vacate Notice. Now $736.10 paid is credit on account for apartment & balance owed on credit card. Requested money be returned and that request has been refused. Keeping extra $736.10 in rent and fees not even owed from May 10, 2019 until June 1, 2019. They only were paid to Stop Unlawful 5 Day Pay or Vacate Notice. Honestly want to move before June 1, 2019. Fed up with Greystar from January to May 2019 being treated this way. Rather move then be stolen from and harassed this way. Lived here since January 2014 never been treated this way trying to renew lease another year. Was given one offer and only shown it in May 2019 for 11 months @ $1,879 rent monthly. Was told I was given in January 15, 2019 but was not and wasn’t sent to me before May 14, 2019. Not 60 days before January 31, 2019 when lease ended & Greystar took over. Disabled over 50 female tenant with service dog & under 25 female active duty military & stationed overseas are on the lease since January 2014. Nothing being done correctly about billing rent or utilities. In addition to refusing to return $736.10 overpayment for rent/late fees they waived only after it was paid and served a 5 Day Pay or Vacate Notice. Can’t sign lease to avoid month to month increase if management refuses to give us a lease to sign for 5 months monthly.

My lease had ended at *** (*** SE Apt #***, Washington DC ***) on January 22, 2019. I have contacted Greystar NUMEROUS times and still have NOT received my security deposit. I have been told many times it has been expedited to my current address yet I have not received it in my mailbox or at the packaging office at my new complex.

We rented an apartment from this company for a year and a half. After moving out we were sent a final bill of $491.48. We payed this bill and considered our business with this company closed. About two months later we received a phone message from the company saying they accidentally credited us $350. We spoke with Teresa in billing. When I pointed out they were charging us for their mistake she became rude and stated “I can add charges to your account for the next 4 to 5 years.” We are unable to reach customer service for graystar.

I was charged a carpet damage fee after I conducted my final walk through with the management team and agreed that the apartment was in excellent condition. When I disputed the charge they sent me to their AR department and said that they conducted a separate walk through and determined there was a smell in the carpet. There was no smell when I vacated. I also left my apartment a few days earlier than my lease move out date, if there was a smell I could have tried steam cleaning the apartment myself. After further discussion with the AR department they claimed that they had a third party carpet service come in and assess the damage, which I find interesting since the actual management team told me that it was their internal team that assess the carpet. They don't have their story straight and likely want to get me to pay for new carpet for a fully depreciated carpet.

Its frustrating because we took good care of the apartment and during the final walk through were told the apartment was in excellent condition.

I live in *** apartments which is owned and run by Greystar Corporation. Our water heater went out on 12/19/2018. On Thursday 12/20/2018 maintenance came to attempt to fix the water heater, however, did not verify that it was fixed. The water heater went out again almost immediately afterwards. They returned and said that the problem was bigger than they thought and had to shut the water off completely. It is now Friday 12/21/2018 and the water has yet to be turned back on. We have no running water, no heat, and it is the middle of winter. We can't wash our hands, use a toilet, or shower. The latest update we have heard is that IF the contractor comes today they will be working until 3 or 4 in the morning in our apartment to try and get it fixed. The leasing office gave us access to a vacant apartment to use their facilities however there is no hot water and no heat in there either. We have had to take freezing cold showers, cannot do laundry, and have no usable bathroom. However, when attempting to contact Greystar Corporation, no one picks up the phone. I spent at least an hour trying to call multiple times using multiple different selection options. No one picks up. It is illegal to rent out an apartment and have someone live in a unit with absolutely no running water. We asked to be put up in a hotel and that was denied. Without being able to get into contact with someone at Greystar we have nowhere else to turn for help.

I filled out an application with the *** in Pikesville MD. The application was approved with conditions a deposit of a month and a half due to late payments on my rental history. I disputed the inaccurate information reported for late payments and it was taken off my account now I’m trying to have my deposit re-evaluated but no one is responding and today is my move in day. I need help but no one knows who to contact.

There is a mice infestation in my apartment. Aventine Fort Totten was able to kill one of them and within a week, I saw another one. There was a hole behind my dishwasher that the maintenance staff discovered. Since the first incident, I have asked management to transfer me to another apartment and they've been resistant. They scheduled a follow up inspection, which I requested to be present at, where the technician simply looked behind my appliances and offered some maintenance items that Aventine should put in place. When I contacted management to request a copy of the report, Tommy informed me that for the third week in a row, they would be inspecting the unit. The first mouse was successfully captured, however the second one that either entered the same time as the first, or re-entered after the hole behind the washer was sealed has yet to be found. Not only is this a breach of contract under the warrant of habitability clause, it has left me unable to sleep, or freely enjoy my apartment. I’ve been unable to continue my business as a result of the unsanitary conditions of the unit for fear of contamination.

I moved into *** on April 29th an requested a few things fixed before I completed my move in. One of these requests was the dishwasher yet I had accidentally marked it down as washing machine. The dishwasher does not fill with water at all. It it now June 24th and I still don’t have a running dishwasher yet I am paying the amount of rent as if I do. I’ve filed several maintenance requests all of which have been marked as completed and fixed. Nothing has been done and the actual dishwasher smells terrible. I’ve sprayed it out with bleach a few times but my entire unit smells like dirt dishes because of this. I’m furious that I pay all this money and yet the staff can’t even take this problem seriously. I’ve had emails from staff such as oh the part we needed has been delayed, to oh we fixed it all together you’re all good. I’ve taken two days of work before to stay home to see if it was fixed and the manager of the complex had the audacity to complete the request claiming an outside source came in to fix the problem. Even listed an outside business in the email! This business never entered my home nor was even called. (***. ***) I’m disgusted by the lack of responsibility and maturity for that matter shown by the staff of this complex.

I hope this email finds you well. I am writing to discuss an issue that I am having with the active building portal. I went to the offices and a member of your team asked that I send my request to you. It appears that I have been locked out of paying via my checking account. This seems to have occurred due to my error on two occasions in submitting the online payment. Essentially, I tried to time the deductions to coincide with my pay period; however, this resulted in the monies being debited on Thursday each time (with my deposit showing up in my account on Friday). In my old building, the deductions were initiated on the date I selected but not taken out of may account until 3 days later. Here it seems that the date selected for payment is when the monies are deducted. I learned this the hard way here at ***, paying the $50 fee each time. As you will see when you look at my account that the funds were resubmitted immediately and rent was never late.

The latest payment was made via debit card which incurs a $57 service fee. For this reason I am requesting that the online rent payment via checking account be reinstated so that I may use the free online payment option.

As I travel a lot for business, it is a matter of convenience that I request that this option be reinstated to my account.

Many thanks in advance to your attention to this matter. I have enjoyed my time here at the *** property thus far. I appreciate the great team that you have put together here and look forward to many more great memories here. I have followed the instructions of the *** team and send an email on April 25th, followed by another email on May 7th. I have yet to receive any notice, responses or similar correspondence in resolving the issue. I even reached out to ***, the company that handles the payment portal. They promptly replied to tell me that *** would need to restore the function.

To whom it may concern,

At my apartment Complex, *** Apartments in Vienna VA, I accidentally paid my rent online twice for the month of November. Again, this second payment was an accident, and was told by *** Leasing Staff to cancel the second payment through my bank, in which now I am getting penalized for following instructions for accidentally overpaying.
I was completely blindsided by *** even after asking multiple times for suggestions on resolving this accidental duplicate payment. Afterwards, I went to speak to the manager about my NSF charge (which I did NOT have Non-sufficient funds, but actually did have enough money and no check was bounced) and I was told by the leasing Manager, Shannon S, multiple times "I can't tell you how to use your phone/pay online", "How am I supposed to tell IT that a renter hit 'submit' twice and didn't understand she'd be charged twice", "I'm sorry you feel that way" and much more. When I told her that I was given no warning about a charge if I were to cancel the second payment she replied with "We can't give you financial advice".
I also had spoken to my bank representative to verify the charge and they confirmed that the charge was all on Adaire's end and that it did not make sense to have an NSF charge as I in fact did have sufficient funds.
Since then I have reached out to Greystar Management (the owners of *** Apartments) twice on the phone and once via email and there is still no response from anyone, therefore I feel the responsibility to bring this to your attention.
I have dealt with surplus charges here and there but the lack of customer service is astonishing. I hope to get an apology and a reimbursement of the charge as my second accidental payment was an honest mistake and I have been an extremely responsible resident, always trying to abide by the rules.

Sincerely,
Jacqueline Nieto

I was a tenant at one of Greystar's communities (*** Alexandria) located on ***, Alexandria, VA ***. I rented an apartment on July 25th 2016 with the lease ending on 24th of July 2017 and put a $200.00 dollar deposit down for the apartment. Fast forward a year later we handed over the keys to the assistant property manager Kevin on July 19, 2017 and we have not received our security deposit back. We have contacted the property manager at *** Alexandria numerous times and have not gotten the issue resolved. It has now been 55 days as of September 11, 2017 since we have moved out and Virginia law requires the deposit to be sent within 45 days. See below.
§ 55-248.15:1. Security deposits.
A. A landlord may not demand or receive a security deposit, however denominated, in an amount or value in excess of two months' periodic rent. Upon termination of the tenancy, such security deposit, whether it is property or money held by the landlord as security as hereinafter provided may be applied solely by the landlord (i) to the payment of accrued rent and including the reasonable charges for late payment of rent specified in the rental agreement; (ii) to the payment of the amount of damages which the landlord has suffered by reason of the tenant's noncompliance with § 55-248.16, less reasonable wear and tear; or (iii) to other damages or charges as provided in the rental agreement. The security deposit and any deductions, damages and charges shall be itemized by the landlord in a written notice given to the tenant, together with any amount due the tenant within 45 days after termination of the tenancy and delivery of possession

To whom it may concern,

I have been a resident at *** located in Vienna, VA since November 29, 2016 with an end date of January 25, 2018. I have encountered an endless number of ordeals and submitted written complaints to the leasing office via email. I have paper trail of each complaint.

I would like to seek termination of my lease without incurring any fees due to invasion of privacy. My apartment has been accessed by leasing consultants "mistakenly" showing it to prospective tenants. I am paranoid, have endless tension hectics for the emotional distress caused by my apartment being accessed abruptly. I have emails of the leasing agents acknowledging each entry.

I can understand if it happened once but it has happened four times this year with last Saturday being the latest time. I work from home and am home always but I cannot sleep properly because of the distress.

I was advised by a number of individuals by the leasing office that I am able to transfer my lease to a new individual and was emailed two forms that they would need to sign. I found an individual and while they were about to finalize the process the leasing agent offered him an incentive and had them sign a 12 month lease for another apt as the leasing agent told both parties that all of a sudden they are no longer entertaining lease transfers. I too have detailed emails of them giving me detailed instructions on how to go about the lease takeover. In addition to the above mentioned, I have had cigarette buds
being thrown into my balcony while I was enjoying the view in the evenings from other residents. I witnessed fireworks being thrown down and was scared for my life during July 4th weekend. I have also encountered endless stress and tension headaches by the heavy usage of marijuana in the building. Broken glass, smell of urine, throw up, blood on the elevator floors. Slamming doors at all hours of the night.

- Trespass
- Invasion of privacy
- Infliction of emotional distress
- Breach of implied covenant of quiet enjoyment
- Repeated abuses of management/leasing office of my right to privacy
- I have a doctors note stating that I have tension headaches caused by the distress incurred by residing at ***.

Please advise on how to proceed as the entire leasing office is not informative and they change things to their liking.

Respectfully

Failure to refund apartment security deposit four months after we vacated premises. We were told that we were owed $99 by the apartment management company, Mr David R,. His boss is Jenna at . Neither contact will respond to our calls or email.

I have been waiting for a refund for my deposit since 4/27. I applied for an apartment and then me and wife decided not to get it. We have called and emailed them numerous times. Every time the property manager is not there. The staff is very rude and unfriendly. They told me it would only be two weeks and it has been almost two months. This is ridiculous! I see they have a F rating by the Revdex.com and I see why. They try to scam people which is against the law. I am also going to press charges against them for fraud.