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Greystone Masonry, Inc.

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Reviews Greystone Masonry, Inc.

Greystone Masonry, Inc. Reviews (29)

Good Evening *** ***,
I left you a message earlier, but I thought I would send you an email to follow upI wanted to let you know that we addressed the issues *** *** had brought to our attention and I followed up with them this eveningThey were pleased
with the results
Please let me know if you need any additional information from us
Thank you,
*** ***

We went with Greystone despite a higher price because they preached quality and said they could do exactly what we wanted They did not deliver on their promises and violated the procedures in the their own contract They encased some new composite deck steps which had lights on them in concrete instead of laying the pad underneath them, numerous other things were wrong The estimator gave us the runaround, lied to us and was obtuse in trying to resolve the problem

Good Afternoon Ms***
12.8px">I received the complaint information for case # ***The project was completed as contractedPlease see proposal attachedAs stated in our proposal agreement signed by Mr*** on 7/8/15, paragraph states the following:
There is no guarantee that we will be able to remove all over-splash; any power-washing to address this concern may create the need for paint touon the foundation of the home or will be the responsibility of the homeownerAs you can see in the proposal attached, it states nothing about Greystone performing any type of caulking or sealing of expansion jointsThis is always up to the HomeownerThe Owner of Greystone reached out to Mr*** & left him a message informing him that if he wanted to caulk or seal the joints it is highly recommended for a professional to do soGreystone would be more than happy to provide him with a cost or he can hire an outside contractorMr*** replied by emailing stating that The Owner left him a message agreeing to caulk & seal the joints at no cost to him & wanted to know when he could expect usThat was not the case
Mr*** visited out outdoor showroom to make his selections before signing with Greystone & NONE of the expansion joints on our showroom floor have been caulked or sealedThis option is never & has never been offered to any of Greystones HomeownersI’m not sure where his confusion lies at this point
It’s unfortunate that Mr*** feels Greystone has abandoned the project as Greystone feels the project was completed as per the contract
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Greystone installed a pool deck with a cantilever edge coping
for Mrand Mrs*** in April of Like any of the projects Greystone
installs, there is a one year warranty for the jobDue to the fact that
Greystone stands behind their work, repairs still can be made when the
warranty
expires, for a small non-profitable costIn May of 2015, four years later, the ***s put in a request
to have a repair done between the pool coping and vinyl stepsGreystone came
out to the site and addressed the problemAt the end of the month, Greystone received
another request form the ***s to once again address the same problem areaThe
repair did not last due to expansion and contraction of two different types of
materials, the concrete that fixed the repair and the vinyl material on the
stepsThe expansion and contraction of these two caused cracking, which is why
Mrand Mrs*** wanted the problem to be addressed once againUpon receiving
the ***s request Greystone once again sent out a representative to address the
problem area only this time their gate was lockedThe ***s were not home and
the representative had to leaveGreystone sent the representative out to the
site another time to repair the problem area and once again the gate was
lockedGreystone made two attempts to fix the problem area, but was not able
to due to the fact that there was no access to the site
Although Greystone already attempted to fix the problem area
twice, this was not the end of their workGreystone sent the representative
out a third time, on October 21, 2015, and this time access was granted to the
site and the problem area was fixedThe representative spoke to Mr*** about
the fix and it was brought to his attention that the fix will be temporary and
it is in his best interest to hire a professional company that specializes in
caulking work to permanently fix the problem area if this issue occurs again
The reason Greystone made this suggestion is because calk is a soft material
that has flexibility, rather than the hard concrete that has the potential to
expand and contract again with the vinyl

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will compose an in-depth response and submit in a day or so. I will include photos of the disputed areas to support our complaint
Regards,*** *** *** ** clearly illustrates that a much better choice of walkway border colors was available. When we met the salesperson (***) at the Greystone showroom we were not asked to choose the color. We expressed our desire for the border color to match, as closely as possible, the brickwork on our home. We were assured that while the match could not be 'exact', Greystone could come very close. The 'terracotta' color clearly does not come close. Also, an instance of advertising is highlighted in this picture - *** is very upset that Greystone is using their logo in advertising, when Greystone is not, nor has ever been, a member of this trade association.*** ** *** * are a sampling of the defects in the front walkway following the second round of repair *** *** sent her brother,***, to execute these repairs. *** stripped sealer, heavily scrubbed both the front walkway and side patio in an effort to lighten the colors. In scrubbing the front walkway he eliminated the repairs done on the first round, leaving the underlying aggregate clearly visible. The pictures are of just a few of the defective areas - there are many more. I do not appreciate the fact that *** tried to pull the wool over my eyes by stating that the previous coat of sealer had a coloring agent in it - I saw the previous coat being applied and it was crystal clear.We remain convinced that the poor workmanship on the front walkway was due to the fact that the concrete was poured during a torrential rainstorm. We knew the storm was coming and asked Greystone not to pour concrete that day - and the crew also asked their boss not to send the concrete truck, but it was sent just the same. In the effort to save the concrete from the rain, workmanship suffered.*** ** are views of the side patio and rear patio. The side patio was poured the same day as the front walkway and suffers some of the same defects. The rear patio was poured on a subsequent day when the weather was appropriate and it came out wonderfully. We are very pleased with the rear patio.We will accept the work done on the rear patio and side patio (despite defects on the side patio). We do not accept, however, the front walkway. The level of workmanship, despite two attempts to remedy, remains poor. We have received negative comments from the neighborhood association not only for the poor appearance, but also because our neighbors have to put up with the strong odors produced each time sealer is applied. Enough is enough, we have lost confidence in Greystone Masonry.It is our intention to remove and replace the front walkway at first opportunity. Our home is in an upscale neighborhood and we do not wish to leave this eyesore in place any longer than necessary. There are approximately $in damages arising from construction which we will not assign to Greystone, but we simply are not willing to pay for work not performed to the promised standard. If it will help settle the dispute, we are very willing to accommodate an onsite inspection by the Revdex.com or designated representative.The Greystone final invoice was for $4,884.48We propose to disallow the cost of the front walkway ($2684.00) and remit $2,as final payment. *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To: Revdex.comIn your latest communication Greystone Masonry proposes to contribute $2,toward future removal/replacement of the front walkway/stoop, but only after we pay $2,for the work already delivered.Upon advice of our attorney, we reject this offer for the following reasons:The Virginia Consumer Protection Law provides that work must generally meet “industry standards”. Thefront walkway/stoop, even after two attempts to repair the original work, clearly does not meet industry standards (as evidenced in the photos submitted in prior correspondence to the Revdex.com)If necessary, we will engage an expert to evaluate the work and provide a written opinion at Greystone Masonry expenseVirginia criminal code (18.2-216) makes it a Class misdemeanor to, with commercial intent, “publish, disseminate, circulate or place before the public…an advertisement of any sort regarding merchandise,securities, service, land, lot of anything so offered to the public…containing any promise, assertion, representation or statement of fact which is untrue, deceptive or misleading, or using any other method, device or practice which is fraudulent, deceptive or misleading to induce the public to enter into anyobligation”.Further, the Virginia Consumer Protection Act (59.1-200, paragraph 3) declares unlawful “misrepresenting the affiliation, connection, or association of the supplier, or of the goods or services, with another”.Greystone Masonry advertises an affiliation with the *** *** *** *** ***). This is a assertion as evidenced in page one of the *** documentThough recently invited by *** to remove the *** logo from Greystone’s advertising, Greystone continues this deceptive practice by advertising the *** on its web page (see page two of the *** document). Attention is invited to the time/date stamps at the bottom of each page.*** *** ***, as advertised by Greystone Masonry, was a factor that weighed heavily in our contractor selection deliberations. Absence of membership in a local builder association in Greystone’s proposal would have probably tilted our decision toward another contractorWe propose the following settlement:1) A check for $2,payable to Greystone Masonry has already been ordered via our billpay service. This will cover our obligation for the side patio and rear patio. It should be noted that although we are not 100% satisfied with the side patio, we are willing to accept the work as is.2) Greystone Masonry will provide to us, via US Mail, a copy of the final bill marked “Paid in Full” that bears an original signature of the company principal (*** *** is the registered agent in the records of the *** *** *** ***).3) We will not pursue any legal action under the Virginia Consumer Protection Act
Regards,*** ***

The business called the Revdex.com. Once the balance is paid to bring the bill to zero,t he customer can look for another contractor to fix their work and the business will reimburse up to that amount of $2,600 with a copy of the service invoice.

We are taken back, once again, by the continued Revdex.com notices from the [redacted]s. From the first meeting with the [redacted]s at their project, Dan agreed to address and resolve any of their concerns. Every time our team leaves the [redacted]’s project, we are under the impression that they are satisfied. However, after each departure we receive another Revdex.com complaint. The most recent complaint was within minutes of our team leaving the site. The team that installed the backfill and first touch-up crew asked how everything looked and Mr. [redacted] agreed that it was satisfactory. On August 24, Carly informed Mrs. [redacted], via phone that Dan would contact her by the latest Monday (8/29) and then followed the phone conversation with an email confirming the conversation. Mrs. [redacted] responded, “thank you for the follow up”.  I am not sure why the [redacted]s feel that we did not stand behind our discussion, as Dan followed up on Monday as promised. As explained many times to the [redacted]s, stamped concrete has a texture and as our Proposal Agreement (signed by [redacted] on June 29) concrete is hand-crafted and will have imperfections as a natural part of the process. This is not tile, marble or granite. When Dan met with the [redacted]s, he never said the patio was rough. Upon his arrival to the [redacted]s project, Dan had to ask the [redacted]s to identify their concerns that would warrant a complaint through the Revdex.com. He acknowledged the areas and said we could touch them up. Greystone admits to the concrete extension under the bump-out. We should have informed the [redacted]s of the extension and its purpose. Concrete was installed under the bump out to prevent water from being trapped between the foundation and the patio.  We agreed to install at brick wall to put the [redacted]s fears of any potential water intrusion at ease. Again, we were left under the impression all was good. We have addressed the [redacted]s concerns as stated by the [redacted]s in their Revdex.com complaint dated August 26. The italicized red font indicates our most recent notes since the outstanding items were addressed.
Promises kept/met and promises not kept/met:
1.      Some sanding / grinding was done (spent about another 20 minutes of sanding / grinding after homeowner talked with them, then quit) but never came back to seal, stain or finish – Solution NOT met We returned on Monday August 29 and our team met with the [redacted]s once again, leaving the site under the impression satisfaction was met.
2.      Backfill put in but not enough to take away more than 1 inch of height from patio vs. ground – Solution NOT met Greystone installed backfill making the patio 7”above ground. Again, this is something outside of the contract as Greystone does not do any backfilling. However, we agreed to go outside of our contract and backfill.
3.      Credit of $480 given back to homeowner – unsure if this was met since we have not seen final bill; definitely should have been given way more money off due to contract stating job would only be 3-days and has taken almost 4-weeks –Solution UNSURE The $480 was not charged in the final invoice. See attached.
4.      Small brick wall successfully installed (2 bricks in height) under bump out – Solution MET
5.      After three attempts, broken siding has finally been replaced.  Unfortunately, some of the siding is permanently stained now in the areas where they removed and replaced siding – Solution PARTIALLY met
6.      Portion of deck was successfully removed – Solution MET

Claim:[redacted]
 
13.3333339691162px; font-family: arial, sans-serif;">Good Afternoon [redacted]
 
Thank you for talking with me earlier regarding this complaint submitted by [redacted]. I am still baffled by the complaint, as [redacted] presented an ultimatum on Sunday evening via email, proposing the option to the give them a discount or they will contact Fairfax County Consumer Affairs bureau and Revdex.com however; before [redacted] email was even opened on Monday, we received an email from Better Business reporting their claim.
 
On several occasions, myself (senior estimator), [redacted] (the owner of the company) and two different finishing crews returned to the project to discuss and address the concerns. On Friday Nov. 14, our crew returned to meet with the [redacted] and address and finalize their four concerns that were identified and agreed to with [redacted] via email on Thursday Nov. 13. It was also agreed that [redacted] would submit final payment for the balance due once the four items were addressed on Friday. Upon our crew’s departure, we were under the impression they were satisfied and ready to finalize the balance due, but instead we received a Revdex.com complaint and an email from [redacted] following the complaint. We have been more than accommodating, returning on several occasions to meet, discuss, and address their concerns and every time we were left with the impression that we have come to a resolution, but to be surprised by an email with an ultimatum.
 
It is obvious their expectations for stamped concrete are irrational.  Paragraph #7 of our Proposal Agreement (as signed by [redacted]) states that “variation in color and pattern can be expected. Stamped Concrete is hand-crafted and will have imperfections as a natural part of the process”.
 
The stamped brick border color selected and installed on the front landing and walkway was “Terracotta- Complement Existing Brick” as agreed and signed by [redacted] August 19 ([redacted]). We were very clear from the beginning that matching their existing brick to the stamped concrete border would be impossible, as they are two different materials. We agreed to complement the brick, but never to match.
 
I have [redacted] a PDF showing pictures of before we entered construction and after construction. The picture at the bottom of the page shows the landing and walkway after construction. As you may know, with any photography, the variation between the two pictures are caused by the angle, lighting, camera, weather.. etc.
 
Upon your review, please let me know if you need any additional information or questions.
 
Thank you,
 
[redacted]

We have scheduled a meeting with Mr. and Mrs. [redacted] and Dan D[redacted] the president of Greystone for Thursday between after 5pm. At that time we plan on discussing all of the concerns with their project. We hope to resolve this matter to both of our...

satisfaction.

Re: [redacted]- Greystone Masonry, Inc.
arial, sans-serif;">
Good Afternoon,
09/13/2014- I provided Mr. and Mrs. [redacted] with a concrete estimate
On 6/10/15- They committed to get the work done
6/27/2015- They came to our showroom to select pattern & color for their patio project. Mr. [redacted] had a piece of concrete foundation in his hand in the hopes to find a color to match the paint and the siding on their home. After making their selections, they requested a change to the patio shape. The selections and shape change was indicated on the Design Proposal and initialed by the [redacted]. Our Design Proposal and Proposal Agreement indicate their selection sample E-7 Tan mix w/ oyster white base color. I have attached a picture of their project.
6/29/2015- Mr. [redacted] changed the dimensions of shed pad, increasing the size. A third updated Proposal was sent for their signature.
07/16/15 Patio & shed pad is installed.
07/20/15 Shed  pad &  Patio is completed.  Mrs. [redacted] called and spoke to one of our office personnel regarding 3 concerns…
1. control cuts were not made
2. drain needs to be buried
3. stating we gave her the wrong color
7/22 I called Mrs. [redacted] and left a message to discuss the project concerns.
7/23 I called Mrs. [redacted] again, and we spoke regarding her concerns. I tried to discuss the three project concerns; however, she was very upset and requested to speak to one of the managers/ owners. I informed her I was one of the owners and she became even more upset. I recommended at that point that I give Mr. [redacted] a call to discuss the concerns.
7/23   I called and left a message for Mr. [redacted], requesting to discuss the concerns. I followed up with an email to Mr. [redacted] as well.
7/23 We received an email from Mr. [redacted] and now the three concerns escalated to nine concerns.
7/25 I offered once again to meet with them, as my schedule was flexible and I was familiar with the project. It was agreed and scheduled for Dan the co-owner, my husband, to meet with the [redacted]. We scheduled for Dan to meet with them onsite twice, since Mrs. [redacted] did not want to deal with me anymore. Our office personnel explained that Dan is in charge of the production side of the business, and is always out in the field working. Unfortunately, we had to reschedule both meetings as Dan’s schedule was not going to work out.
Our office manager returned to the office after maternity leave and attempted to reach out to the [redacted] via phone and email in attempt to close the account, but, as stated in the [redacted] complaint, they refuse to pay the balance of their project.
I have attached pictures of the project, and as you can see there is no hole or drains that need to be fixed. In regards to the color installed, it is the color they selected and what all paperwork indicates. It is unfortunate that the [redacted] are not satisfied with the color or pattern they selected, however, Greystone is not at fault (refer to proposal agreement initialed and signed by Mr. [redacted] paragraph #4 and #7).  You will see in the pictures attached, there are no stains on the foundation. The color powder we use does not stain and any residence can be cleaned from the surface, which was originally taken care of.
The project is complete as per the agreed contract.  
Thank you,
 
[redacted]
Greystone Masonry, Inc.
TAKING CONCRETE IN A NEW DIRECTION
78 Shelton Shop Road
Stafford, Virginia 22554
540-752-5658

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted]. I understand Greystone is offering to trim and clean up the expansion strips on my patio and this resolution would be satisfactory. Greystone will need to ARRANGE A SPECIFIC DATE with me when they would want to send their workers to my house to resolve the problem and not to perform any work secretly. They sent out their crew to paint the side of the patio (which was yet another defect) without notifying me, which was very unprofessional from their side. Contrary to what Ms [redacted] is claiming, the expansion strips were never trimmed or cleaned; they look EXACTLY the same as on the day the project allegedly was completed (see the attached image).
I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

WE HAVE CONTACTED MR.[redacted] AND HAVE SCHEDULED A TIME TO MEET WITH HIM TOMORROW

Good Afternoon.
 
This message is in regards to complaint ID [redacted]. We were out at Mr. [redacted] home on 10/9/15 to address his concerns with the expansion strips. We shaved them down and cleaned them up. If Mr. [redacted] would like us to come back out & shave them down even more, we can do so. However, I need to be sure he understands there will be visible ruggedness to the expansion strip as well as a rather large gap just as are the expansion strips at our showroom.
 
At no time was Mr. [redacted] mislead by any of the Greystone representatives. I have attached some photos for your review of our showroom samples. There are several expansion strips at our showroom & Mr. [redacted] walked our entire showroom several times & never once voiced any type of concern with the visible expansion strips. You will notice, the first 3 photos are of the pattern he selected. Again, he never said anything about the obvious expansion strip around his pattern.
 
It is unfortunate & unfair that Mr. [redacted] has made a complaint based off of a service that we do not offer. Greystone does not caulk or seal any joints (as you can see from the attached photos of our showroom). It’s up to the Homeowner.
 
Please call with any questions you may have. Have a great weekend!
 
 
 
[redacted]
Greystone Masonry, Inc.
TAKING CONCRETE IN A NEW DIRECT

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11634211, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Homeowner response - We are surprised at GreyStone’s lack of concern for the property owner and total lack of communication.  As noted to Dan, in a phone call on August 29th, their crew left the job on August 19th telling us, the homeowner, that they were NOT done with the job and had to come back on the 22nd of August to complete the job.  This was stated directly to the homeowner.  So, we are completely taken aback that the company would blatantly lie and say their crews left the job with the impression that we are satisfied.  The crew did NOT return on the 22nd of August to finish the job.  We heard NOTHING from GreyStone until the homeowner called later that week.  We are not here to harm the business.  We loved the showroom products and chose GreyStone.  However, if the homeowner were to breach the agreed upon plans or contract in anyway, the homeowner has to pay fees, etc.  Why is it that GreyStone can so blatantly breach the agreed upon designs and contract and still request full payment?  Even after the proposed solutions either weren’t met or may cause issues with other work done to house (voidance of warranty)? We are taken back, once again, by the continued Revdex.com notices from the [redacted]s. From the first meeting with the [redacted]s at their project, Dan agreed to address and resolve any of their concerns. Every time our team leaves the [redacted]’s project, we are under the impression that they are satisfied. However, after each departure we receive another Revdex.com complaint. The most recent complaint was within minutes of our team leaving the site. - Homeowner response - We are surprised at GreyStone’s lack of concern for the property owner and total lack of communication.  As noted to Dan, in a phone call on August 29th, their crew left the job on August 19th telling us, the homeowner, that they were NOT done with the job and had to come back on the 22nd of August to complete the job.  This was stated directly to the homeowner.  So, we are completely taken aback that the company would provide a false response and say their crews left the job with the impression that the homeowners are satisfied.  The crew did NOT return on the 22nd of August to finish the job.  We heard NOTHING from GreyStone until the homeowner called later that week.  The team that installed the backfill and first touch-up crew asked how everything looked and Mr. [redacted] agreed that it was satisfactory. – Homeowner response – This is an inaccurate statement. The crew did not even ask the homeowner if she was OK with the job before they left because she was told they would return on Monday, August 22nd to finish the job, by the crew on site.  Not the backfill guys but the concrete personnel.  Homeowner was not asked about backfill, just told the job was done and they left. On August 24, Carly informed Mrs. [redacted], via phone that Dan would contact her by the latest Monday (8/29) and then followed the phone conversation with an email confirming the conversation. Mrs. [redacted] responded, “thank you for the follow up”.  I am not sure why the [redacted]s feel that we did not stand behind our discussion, as Dan followed up on Monday as promised. – Homeowner response – Actually, this was miscommunication with the homeowners.  When Mrs. [redacted] spoke on the phone with GreyStone, she was told Dan would call back the same day as phone call or the next morning.  Mr. [redacted] received the email about Monday and replied, failing to tell Mrs. [redacted] that he had done so until later.  This was an error on the homeowners part and unlike GreyStone, we can admit fault to this.  We do not believe you stand behind your promise because 1) concrete was put in the wrong place and although you placed a small brick wall in front of the concrete that was just shoved under the house, per the plans, contract and homeowner/business agreement concrete should have NEVER been poured there in the first place.  The concrete was not correctly placed, as it is (in several spots) lumped up, and not uniform with the rest of the patio. As explained many times to the [redacted]s, stamped concrete has a texture and as our Proposal Agreement (signed by [redacted] on June 29) concrete is hand-crafted and will have imperfections as a natural part of the process. This is not tile, marble or granite. When Dan met with the [redacted]s, he never said the patio was rough. Upon his arrival to the [redacted]s project, Dan had to ask the [redacted]s to identify their concerns that would warrant a complaint through the Revdex.com. He acknowledged the areas and said we could touch them up. Homeowner response – We understand that concrete is not perfect. However, it should not cut our feet when we walk out on the patio. We have had (and still have) several rough areas on our patio that can cause injury when walking barefoot on. Also, all other concrete in our area, other people’s stamped concrete, curbs, sidewalks, step into houses, which are also made with concrete and hand crafted, are smooth on the edges to prevent injury. Greystone admits to the concrete extension under the bump-out. We should have informed the [redacted]s of the extension and its purpose. Concrete was installed under the bump out to prevent water from being trapped between the foundation and the patio.  We agreed to install at brick wall to put the [redacted]s fears of any potential water intrusion at ease. Again, we were left under the impression all was good. Homeowner response – This is an inaccurate statement.  NO ONE left here with the impression that concrete under the bump out was OK by any means.  Mrs. [redacted] told the installer on the day of installation, three different times, once before job began, once during job before concrete put down and finally when installer was finished to which he replied “I wish you had said something before we began” which homeowner replied “I did” and at least on two different occasions to designer (prior to installation) that NO CONCRETE would go under the bump out due to flooding issues.  The no concrete under bump out was due to designer’s professional opinion and homeowner agreeing.  Even Dan, the owner, acknowledged during his site visit that it would have been far easier if the concrete installers would have stopped at the bump out, rather than pouring concrete against the foundation. Brick wall installation may or may not work to help ease flooding in the basement.  Point of the matter is homeowner had just paid well over $15,000 to have the basement waterproofed and a trench jackhammered out.  Also the window well excavated, replaced and a drain pump put into window well leading to brand new sump pump which takes water away.  We have a lifetime warranty guaranteeing a dry basement which may now be NULL AND VOID because GreyStone not only married new concrete to the recently modified foundation but also shoved concrete against the newly installed window well and dumped concrete into the newly installed window well, preventing water from draining into the pump.  GreyStone did send someone to remove the concrete from window well however, the window is too small for anyone to get up and look to make sure all concrete is broken up.  Also, the concrete had hardened to the rocks the waterproofing company had installed, forcing GreyStone to remove over half the rocks which were affixed to the concrete.  WE STILL have a concrete form against our newly installed window well! Not to mention the fact that the purpose of the window well “aluminum shield” is to prevent unwanted water from flowing into it from outside soil.  With the patio improperly installed, we now have 3 inches ABOVE the window well.  Again, this is a breach of contract with the homeowner and although the brick wall was installed, it may cost the homeowner more due to their lack of ability to honor the plans they drew up. We have addressed the [redacted]s concerns as stated by the [redacted]s in their Revdex.com complaint dated August 26. The italicized red font indicates our most recent notes since the outstanding items were addressed. Promises kept/met and promises not kept/met: 1.      Some sanding / grinding was done (spent about another 20 minutes of sanding / grinding after homeowner talked with them, then quit) but never came back to seal, stain or finish – Solution NOT met We returned on Monday August 29 and our team met with the [redacted]s once again, leaving the site under the impression satisfaction was met. – HOMEOWNER RESPONSE - Team that came out on the 29th of August did a good job on the steps.  Solution was finally met for the steps.  This crew left knowing homeowner was OK with job they did.  ALL CREWS PRIOR to them did NOT leave thinking homeowner was satisfied with job. 2.      Backfill put in but not enough to take away more than 1 inch of height from patio vs. ground – Solution NOT met Greystone installed backfill making the patio 7”above ground. Again, this is something outside of the contract as Greystone does not do any backfilling. However, we agreed to go outside of our contract and backfill. – HOMEOWNER RESPONSE – Incorrect. The patio is not 7’ above ground.  It ranges from 8 – 9 and1/2 inches in height.  Per the contract and the design homeowner made with GreyStone designer, patio was never supposed to be this high.  Again, this was explained to installer two times on the day of installation.  Once prior to installation and once before concrete was poured.  Concrete was NOT supposed to be as high as the deck.  There was supposed to be a step up onto the deck.  Installer said he understood and still poured the patio too high.  Solution GreyStone implemented of backfill being poured was done, but not enough to take away the extreme step down.  Prince William County policy for a riser is 7 ½ inches.  This step down is still too high.  Backfill crew asked homeowner what she thought during installation, never after they were done.  Homeowner said it looks better but still too high when asked during installation. 3.      Credit of $480 given back to homeowner – unsure if this was met since we have not seen final bill; definitely should have been given way more money off due to contract stating job would only be 3-days and has taken almost 4-weeks –Solution UNSURE The $480 was not charged in the final invoice. See attached. – HOMEOWNER RESPONSE – some of the $480 would have had to been credited back anyway because homeowner paid $480 for 1 ½ extra feet of concrete and as you can see by the pictures, we are approximately 1.2 inches shy of what we agreed upon.  Patio should have been 9 ½ feet from house in this location. 4.      Small brick wall successfully installed (2 bricks in height) under bump out – Solution MET Small brick wall was installed however warranty to waterproofing company may be null and void now.  This was a problem that should never have occurred. 5.      After three attempts, broken siding has finally been replaced.  Unfortunately, some of the siding is permanently stained now in the areas where they removed and replaced siding – Solution PARTIALLY met – Newly installed siding by another company, prior to patio being installed, is still stained.  GreyStone siding installer said he cannot remove stains. 6.      Portion of deck was successfully removed – Solution MET – if the portion of deck would have been removed before installation of patio, homeowner would have been given the full 1.2 inches extra of concrete to make the patio a total of 9 ½ feet from house, as per the contract.

Good Afternoon.
 
font-size: 12.8000001907349px; font-family: arial, sans-serif;">I received the complaint information for case # [redacted]. We installed a stamped concrete patio w/a landing & steps for Mr. [redacted] at the end of June 2015. His steps required a permit which Greystone obtained for him. We completed the job for Mr. [redacted] on July 3, 2015. Once final payment was received, Greystone set up final inspection. Final inspection was scheduled for July 23, 2015. The inspector failed the final inspection because we were not able to answer questions about the installation of the steel & beams. A lot of times, final inspection is not performed for a few months after the job is completed because the inspector needs to meet with our Carpenter on site for our Carpenter to be able to answer any questions the inspector has. Unfortunately our Carpenter was on vacation at the time of final inspection. Mr. [redacted] has contacted our office a few times in regards to the inspection & he was informed that our carpenter needed to meet with the inspector & we would let him know once we rescheduled the final inspection.
 
After receiving this complaint, we spoke with Mr. [redacted] yesterday & explained that our carpenter has been out of town & reassured him that we’re not going to leave the inspection as is. We have to close out all of our permits with Prince William County in order for our license to remain in good standing. Mr. [redacted] now understands that final inspections are not our #1 priority because the county gives us plenty of time to be able to close out a permit & we usually schedule our inspections for rainy days because of our Carpenters day to day schedule. By the end of our conversation, Mr. [redacted] was asking us to come out & provided him with an estimate for the front of his home.
 
If you have any questions, please feel free to give me a call. Have a wonderful day!
 
 
 
[redacted]
Greystone Masonry, Inc.
TAKING CONCRETE IN A NEW DIRECTION
 
78 Shelton Shop Rd.
Stafford, Virginia 22554
540-752-5658
FAX: 540-752-6810

Good Afternoon,We are baffled to receive a complaint from Mr. [redacted] as he hasnever contacted us with a concern regarding his front porch sloping or hisside/ rear projects holding water. The additional brick work on the side porch / brick skirt was never contracted.I have...

attached the accepted proposal listing the scope of work and acceptance by Mr.[redacted] It was agreed that he would get  the brick material and that he will pay our brick mason  to install the additional brick skirt at his expense but Mr. [redacted] is expecting the work to be done free of charge to him.The original contract proposed the stoop to be constructed with stamped concrete and a change of order was later agreed to, installing the stoop with brick. Attached you will find the contract and change of order agreement (EMAIL). Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as we are not subject to any safety violation nor rule impeded by the city inspector. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Based on Ms. [redacted]’s response, at this point Greystone
doesn’t appear to be willing to offer any resolution of this complaint.
First of all, the house wall was damaged not as a result of
power-washing the concrete but because the wall wasn’t properly covered when
the workers were throwing colorant on the patio. A little bit more care on the
part of the workers would have totally prevented the damage. Also, the quoted clause
doesn’t appear anywhere on the contract I signed with Greystone.  
Second of all, I didn’t see any pieces of unsightly, cracking,
half painted half unpainted foam sticking out of the expansion joints at the company’s
showroom; if I did, I wouldn’t have contracted Greystone to build the patio for
me. All I want is to have my patio constructed to the same standards as those
showcased in the company’s advertising materials and their showroom. The expansion
joints in the product that was delivered to me are full of workmanship defects
that no reputable company specializing in stamped concrete would want to take
credit for. (I encourage Ms [redacted] to personally visit my house and confirm
that everything in my patio conforms to Greystone’s quality standards). Actually,
at one point during my interactions with Greystone the company did recognize
that the expansion joints were not up completed satisfactorily and offered to
correct the defects. Evidently, they then changed their minds and retracted
this offer. As for the caulking or sealing the joints, if this option is only available
for an additional payment, I wasn’t made aware of that at the time I signed the
contract. On the contrary, the company’s employee Melissa Carter (who handled
my contract) specifically mentioned that there would not be any additional
costs whatsoever related to the construction of the patio. I wasn’t told that
there would be foam sticking out of my patio and that I would need to pay additionally
to have this problem corrected. That’s misleading and dishonest marketing.   
I would still want to hope that Greystone will
acknowledge that there were quality problems in the delivered product and offer
a way to resolve the issues. If Greystone doesn’t see that as an option, I will
have no choice but to disclose my experiences dealing with them on Angie’s List
and on the Potomac Shores’ electronic message board, which reaches virtually all
residents in our community.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

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Description: Concrete Contractors, Mason Contractors, Poured Concrete Foundation and Structure Contractors (NAICS: 238110)

Address: 78 Shelton Shop Road, Stafford, Virginia, United States, 22554

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