Gridiron Forwarding Co

We received Major [redacted] 's complaint and we delayed responding until his shipment arrived at destination in JapanI wanted to see how the shipment arrived, its condition and if there was any damageHowever, the shipment was placed in storage pending Major [redacted] 's delivery requestTherefore in the interest of time, I decided to respond to the complaint todayMajor [redacted] 's move was booked under and paid for by the U.SDepartment of Defense's DPprogramThe DPprogram has strict guidelines that TSPs and agent must follow under the Tender of Service agreement located in the Defense Transportation RegulationThe Tender of Service can be found via [redacted] which will provide Mr [redacted] many of the answers he is seeking with regard to the packing requirements and standards of the DPprogramMr [redacted] wanted furniture items shipped with his express/essential items shipment which is allowed with that type of shipmentOnce we were alerted that Mr [redacted] wanted to include furniture into his express/essential items shipment, we immediately forwarded him the "It's your move" pamphlet which can be found on the [redacted] website as wellMr [redacted] acknowledged receiptWe have reached out to our agent, Florida Suncoast Van Lines, who was very apologetic that Mr& Mrs [redacted] did not have a good experience with their crewCursing or swearing by a crew member at a residence will not be tolerated and we were advise by Florida Suncoast this will be investigated and action will be takenShould there be any damage to the items shipped, Mror Mrs [redacted] can file a claim via [redacted] and our adjusters will handle accordinglyWe have alerted our delivery agent to their displeasure with the process at origin and they have noted such and will make sure the delivery experience they provide will be more in line with their expectations

I am very sorry that Mrs [redacted] had problems with our serviceIn reading her complaint, I was very disheartened to hear of the service my company provided herIT is not what we strive forWe have sat down with Peg, the person who Mrs [redacted] dealt with and went over this complaint with herWe are also making adjustments in the way we handle information in order to avoid a situation like this in the futureWe very much care for the service we provide and appreciate Mrs ***' feedback and am sorry she had to spend the time in doing thisThe [redacted] shipment is delivered and if there are any other issues, I would be happy to assist her directly