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Gridley Inn & RV Park Reviews (12)

Ms [redacted] was notified of the pet fee when she checked inTo say that she wasn't is untrue because she paid it for the first week and signed the motels pet policy which states the feeThe fee is also stated at the bottom of the receipt she signed (I have attached these documents)The fee is also stated on the motel website (which Ms [redacted] provided a screen-shot of in her original complaint, bottom of page 15) and a sign is displayed prominently in the motel front officeShe was given a refund for the nights she payed for and did not be stayAll nights that she stayed at the motel were reconciled at the end of the billing period with the booking websiteWe have no issues with [redacted] or any of the other booking websites we work with and continue to fulfill reservations through them

Ms [redacted] made her reservation through [redacted] which is handled by Expedia, the parent companyThe incident came about because of a misunderstanding of the additional pet fees which are not applied by the booking website but at the motelWhen informed about the additional fees she became upset and called the policeShe was never locked out of her room or kept from entering itThe officer asked her to come to the office and talk but she decided to take her stuff and leaveI gave her a refund for the nights she would not be stayingSince the incident both Expedia and her credit card company have contacted me and after review have sided with the motelThe guest books the rooms through the booking website not us so saying that we did not report her stays to [redacted] (Expedia) is unfounded

I would like to say thank youYour follow up on my claim to Gridley Inn & RVhas been settledPer the e-mail I received quote, "we did not see the credit authorization and how it was filled out"They made me send it to them and would not rent the room until they received itAfter e-mails to them with no response this was the firstThey have stated they will refund the chargesThank you again.Sincerely; [redacted] -***

I am rejecting this response because:The signed statement was addressed for room and tax onlyI did not agree to a depositSee attachmentThe room was booked per the motel in my name and my family members nameThe room was vacated on 11/20/I was charged dollars to my card on 11/20/I called the motel on 11/21/regarding the charge placed on my card on 11/20/The motel called me back in less than minutes to inform me all linen was destroyedI was billed on 11/21/for dollars after I had placed the original callThere was only a return call to meI stated I wanted to see the picturesThere was already a stain in the carpet when the room was rentedIf all the linen was "destroyed" with pictures taken, why was the second fee charged on 11/21/after I had initiated contact?

I am rejecting this response because:In her response Ms. [redacted] stated that the incident came about because of a misunderstanding of the additional pet fees and that I became upset and called the police. I have a few questions that I would like for Ms. [redacted] to address. First how and when was I notified of the additional pet fees? To clarify I became upset because when I returned to a room, that I had already paid for, my room keys had been deactivated by the owner and I was told I would not be allowed access to my room until I paid additional money. This included pet fees and also commission fees that the owner had to pay to [redacted] . I had the desk clerk call the police because I was being denied access to my room with my dogs and personal property. I would like to remind Ms. [redacted] that not only were myself and the desk clerk [redacted] present in the office when this occurred but there were also other employees and guests who were in the office who heard my conversation with the clerk and also my phone conversation with Ms. ***. There are witnesses that in fact Ms. [redacted] was upset that she was losing money on my hotel stay because she had to pay a commission to [redacted] . She became so upset that instead of contacting me to let me know there was an issue she deactivated my room keys and refused to allow me access into my room. To clarify representatives from [redacted] and my credit card company contacted her and did not side with the motel. Per their website and the representatives [redacted] can only act as a mediator between the customer and business when there is a dispute. I did not pay for my bookings online through [redacted] and paid at the motel, therefore they could not refund my money and the refund would have to come from Gridley Inn. When I last spoke with [redacted] they informed me they had spoken with the owner and she informed them that she issued a full refund. When I called the motel regarding the refund, the desk clerk who answered stated there was only a partial refund and not a full refund and she could not explain how the owner had calculated the refund. The clerk stated she would speak to the owner and then call me back and I was never contacted. I had then contacted my credit card company and because I had both undisputed and disputed charges from this business and this was not considered identify theft or fraud they could only request a refund from the business, which the owner refused. If documentation is needed proving that they in fact did not side with the motel please let me know so I can contact them to obtain documentation. Also to clarify the officer never asked me to come to the office to talk. When the officer arrived she went to the office and spoke with the owner and desk clerk then came down and spoke with me outside my room. The officer stated she wanted to speak with us separately. She went back and forth between myself and the owner a few times and one of the last times she came back she had stated the owner informed her that I had not paid for my room. I showed the officer my receipts showing that I had paid. The officer brought this back to the owner to show her and she stated to the officer well we do not have a copy so there is no proof that she paid. The officer acknowledged to me that the receipts I had showed that the room was paid for. She then stated this was a civil matter and because the owner was stating the room was not paid for I would have to pay for the room again in order to stay. I had already paid for this room for the following week and was not going to pay this business anymore money. The owner also states in her response that "I gave her a refund for the nights she would not be staying". This statement is untrue. If she had in fact refunded me for the nights I did not stay which was 12AUG16-18AUG16 the refund should have been $466.39 not $147.41. I would like for the owner to explain why there was only a refund of $147.41. Lastly to clarify I booked some of my stays on [redacted] . I have provided copies of my account which lists the dates that I stayed at The Gridley Inn that had to be manually added. Once a booking is placed online the motel has to confirm that the guest checked in for the reservation. The motel did not confirm my stays and informed [redacted] that I had not checked in. I had to provide my receipts to [redacted] to prove that I had stayed at the hotel. Once they reviewed the receipts they manually added the stays. I have added this attachment to show that the stays were manually added. I would just like to reiterate to the owner that there are witnesses that can confirm that the owner is not being truthful and that my room keys were deactivated by the owner and I was denied access to my room.

Ms*** booked and payed for the room for a family member to stay inShe put the room under her name and payed a deposit on the room in case of damagesWhen the family member checked out the room was a mess and most of the linens and bed comforter had been stained and damagedThe condition of
the room was reported to the office by the housekeeper and pictures were takenMs*** was contacted and told how the room was left and that because of the damages she would lose her deposit.**I could not get the message to send with the pictures attachedWe have them on file if needed

Ms. [redacted] made her reservation through [redacted] which is handled by Expedia, the parent company. The incident came about because of a misunderstanding of the additional pet fees which are not applied by the booking website but at the motel. When informed about the additional fees she became upset and called the police. She was never locked out of her room or kept from entering it. The officer asked her to come to the office and talk but she decided to take her stuff and leave. I gave her a refund for the nights she would not be staying. Since the incident both Expedia and her credit card company have contacted me and after review have sided with the motel. The guest books the rooms through the booking website not us so saying that we did not report her stays to [redacted] (Expedia) is unfounded.

I am rejecting this response because:In her response Ms. [redacted] stated that the incident came about because of a misunderstanding of the additional pet fees and that I became upset and called the police. I have a few questions that I would like for Ms. [redacted] to address. First how and when was I notified of the additional pet fees? To clarify I became upset because when I returned to a room, that I had already paid for, my room keys had been deactivated by the owner and I was told I would not be allowed access to my room until I paid additional money. This included pet fees and also commission fees that the owner had to pay to [redacted]. I had the desk clerk call the police because I was being denied access to my room with my dogs and personal property. I would like to remind Ms. [redacted] that not only were myself and the desk clerk [redacted] present in the office when this occurred but there were also other employees and guests who were in the office who heard my conversation with the clerk and also my phone conversation with Ms. [redacted]. There are witnesses that in fact Ms. [redacted] was upset that she was losing money on my hotel stay because she had to pay a commission to [redacted].  She became so upset that instead of contacting me to let me know there was an issue she deactivated my room keys and refused to allow me access into my room.  To clarify representatives from [redacted] and my credit card company contacted her and did not side with the motel.  Per their website and the representatives [redacted] can only act as a mediator between the customer and business when there is a dispute. I did not pay for my bookings online through [redacted] and paid at the motel, therefore they could not refund my money and the refund would have to come from Gridley Inn. When I last spoke with [redacted] they informed me they had spoken with the owner and she informed them that she issued a full refund. When I called the motel regarding the refund, the desk clerk who answered stated there was only a partial refund and not a full refund and she could not explain how the owner had calculated the refund. The clerk stated she would speak to the owner and then call me back and I was never contacted. I had then contacted my credit card company and because I had both undisputed and disputed charges from this business and this was not considered identify theft or fraud they could only request a refund from the business, which the owner refused. If documentation is needed proving that they in fact did not side with the motel please let me know so I can contact them to obtain documentation. Also to clarify the officer never asked me to come to the office to talk. When the officer arrived she went to the office and spoke with the owner and desk clerk then came down and spoke with me outside my room. The officer stated she wanted to speak with us separately. She went back and forth between myself and the owner a few times and one of the last times she came back she had stated the owner informed her that I had not paid for my room. I showed the officer my receipts showing that I had paid. The officer brought this back to the owner to show her and she stated to the officer well we do not have a copy so there is no proof that she paid. The officer acknowledged to me that the receipts I had showed that the room was paid for.  She then stated this was a civil matter and because the owner was stating the room was not paid for I would have to pay for the room again in order to stay.  I had already paid for this room for the following week and was not going to pay this business anymore money.  The owner also states in her response that "I gave her a refund for the nights she would not be staying". This statement is untrue. If she had in fact refunded me for the nights I did not stay which was 12AUG16-18AUG16 the refund should have been $466.39 not $147.41.  I would like for the owner to explain why there was only a refund of $147.41. Lastly to clarify I booked some of my stays on [redacted]. I have provided copies of my account which lists the dates that I stayed at The Gridley Inn that had to be manually added. Once a booking is placed online the motel has to confirm that the guest checked in for the reservation.  The motel did not confirm my stays and informed [redacted] that I had not checked in. I had to provide my receipts to [redacted] to prove that I had stayed at the hotel. Once they reviewed the receipts they manually added the stays. I have added this attachment to show that the stays were manually added. I would just like to reiterate to the owner that there are witnesses that can confirm that the owner is not being truthful and  that my room keys were deactivated by the owner and I was denied access to my room.

Ms. [redacted] was notified of the pet fee when she checked in. To say that she wasn't is untrue because she paid it for the first week and signed the motels pet policy which states the fee. The fee is also stated at the bottom of the receipt she signed (I have attached these documents). The fee is also stated on the motel website (which Ms. [redacted] provided a screen-shot of in her original complaint, bottom of page 15) and a sign is displayed prominently in the motel front office. She was given a refund for the nights she payed for and did not be stay. All nights that she stayed at the motel were reconciled at the end of the billing period with the booking website. We have no issues with [redacted] or any of the other booking websites we work with and continue to fulfill reservations through them.

Ms. [redacted] made her reservation through [redacted] which is handled by Expedia, the parent company. The incident came about because of a misunderstanding of the additional pet fees which are not applied by the booking website but at the motel. When informed about the additional fees she became...

upset and called the police. She was never locked out of her room or kept from entering it. The officer asked her to come to the office and talk but she decided to take her stuff and leave. I gave her a refund for the nights she would not be staying. Since the incident both Expedia and her credit card company have contacted me and after review have sided with the motel. The guest books the rooms through the booking website not us so saying that we did not report her stays to [redacted] (Expedia) is unfounded.

I am rejecting this response because:1. The signed statement was addressed for room and tax only. I did not agree to a deposit. See attachment. The room was booked per the motel in my name and       my family members name.2. The room was vacated on 11/20/16.3. I was charged 20.00 dollars to my card on 11/20/16.4. I called the motel on 11/21/16 regarding the charge placed on my card on 11/20/16.5. The motel called me back in less than 10 minutes to inform me all linen was destroyed. I was billed on 11/21/16 for 50.00 dollars after I had placed the original       call. There was only a return call to me. I stated I wanted to see the pictures. There was already a stain in the carpet when the room was rented.6. If all the linen was "destroyed" with pictures taken, why was the second fee charged on 11/21/16 after I had initiated contact?

I would like to say thank you. Your follow up on my claim to Gridley Inn & RV. has been settled. Per the e-mail I received quote, "we did not see the credit authorization and how it was filled out". They made me send it to them and would not rent the room until they received it. After e-mails to them with no response this was the first. They have stated they will refund the charges. Thank you again.Sincerely;[redacted]

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