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Griffin Ford-Mercury, Inc.

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Reviews Griffin Ford-Mercury, Inc.

Griffin Ford-Mercury, Inc. Reviews (1)

Were sold a vehicle with flood damage which was not disclosedWe purchased in good faith a used truck for a customer and upon getting it from North Carolina found sever dirt, sand, silt within it. There is significant rust with filth, sand and silt under vinyl flooring, inside door panel, caked in frame, etc. The car at first glance looked okay but all rubber hoses were dirt stained even after they had cleaned it. This led of to look closer and it went from bad to worse. In addition to what we saw we suspect that residue is within electrical system,and well as some of the components. When we called them we were told it was dust from red dirt, which makes no sense. The areas that we mentioned are air tight and dust could never get to them. It appears that truck was submerged and that explains how all of the silt/sand got where it is. They did try cleaning the truck and even painted the frame but neglected to clean the inside of frame which is caked with this residue. We have suggested that they simply trade the vehicle for another or simply return our money Desired SettlementWe simple either want another like vehicle or our money back including what we spent for flight, driver, gas and tolls, etc. Business Response The vehicle in question was wholesaled/sold to a Used Car Dealership owned by the complainant. This basic work truck does not have any flood damage, has a clean [redacted] with a [redacted] guarantee. The Used Car Dealership inspected the vehicle before buying and drove it from North Carolina to Connecticut with no issues. Consumer Response They failed to disclose the condition that appears to be as the result of flood damage. The vehicle is full of sand and silt. They tried to tell it was from a wind storm, which would have allowed the quantity of sand into the vehicle. As for the [redacted] report, if the damage was never disclosed to them it will not show up on the report. In our latest request, we asked them if they would buy the truck back for less than we paid for it and got no response. We are unable to sell the truck in the condition that they gave it to us. This is a $22,000 truck that we cannot do anything with ......if they are so sure of its condition they should buy it back. For the record, this vehicle had been cleaned up before we got it and someone within their company knew about its condition. What do I do with a truck that cannot be sold?Final Business Response a Used car Dealer sent an employee who [redacted] said had worked with him for 20 years, who conducted a thorough inspection prior to signing paperwork and talked to [redacted] on the phone while conducting said inspection BEFORE taking delivery. Truck was driven to CT without any mechanical or electrical issues and has not had any issues.Story keeps changing. Now he says he was told that the damage was from a "wind storm"? Not by us.* saying they cannot sell the truck can only mean they have not tried selling it to anyone other than us.* was well aware that they were not buying a new truck, but rather a four wheel drive, commercial, bare bones work truck that had been used for almost 50,000 miles as a four wheel drive, commercial, work truck in all the conditions an off road capable four wheel drive, commercial work truck might be used.* allegations of the truck in question being a flood vehicle are unfounded and unsubstantiated. Truck has clean [redacted] with [redacted] guarantee. Yes are vehicles are detailed before they are sold.

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Description: Car Dealerships, Auto Repair Services, Used Car Dealerships

Address: 104 S Bickett Blvd, Louisburg, North Carolina, United States, 27549-2467

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www.griffinfordmercury.com

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