Griffin Heating and Cooling

It is unfortunate that you are having issues with the equipment that you purchased and I installedIn our initial conversations before the installation, I explained to you that there is no warranty on customer supplied equipmentIf we had purchased the equipment, our markup funds the guaranteeI
would have not have completed the job without you agreeing to thisI installed the equipment on June **, If you recall, one of the units you purchased, required repair right out of the boxI told you that you need to contact the manufacturer and get whatever parts we needed and I will make the repairInstead, you supplied material not provided by the manufacturer so we could finish that dayThis is testament to the quality of the equipment that you had purchasedAlthough you claim that the manufacturer speculates that your water issue is due to faulty installation, this is nearly impossibleBesides the fact that it is impossible for tech support to diagnose a water issue with certainty over the phone, if there was a problem with the pitch of the unit, you would have known this immediately, not nine weeks laterThis is when you contacted me about the water dripping inside in the dining room in the first week of September When the tech came out, he reported that the unit was low on freonThis could be a reason why your unit is leakingHe adjusted the Freon chargeHe did not make any adjustments to the unit or drain lineAny field connections were tested for refrigerant leaks at that timeI was hired to install this unitIt was working properly for weeks of summerThis shows that this is not a result of faulty installationIt is your responsibility to maintain and make repairs to equipment that you supplied