Griffin Plumbing

Dear Mr***, I am sorry to read that you are questioning our honesty and ethicsIt is important to me that my company provides the best possible service to our clients the we possibly canI reviewed your service call paper work and dispatch information in our software system, met with our CSR's who spoke with you, and spoke with our plumber who met you at your homeI came to the conclusion that my team fell short of the protocal that I have trained them to followOur CSR explained to you how we do business and what you can expect from our service when you booked the callYou were informed of our servcie fee by our CSROur plumber gave you options with the total investment for each option before he began any work so you could chose what you would like to have doneWhere we fell short was in recieving your initials authorizing the service fee on our invoice and in investigating you entire plumbing system as it related to the stoppageI know at the time of the call it was raining and there was a sense of urgency felt by our plumber, but to me that is not a viable excuse I am sorry to hear that you feel we wasted your timeOur intention was to go to work for you, do a good job and earn a fair profitI will not be charging your credit card for the $service feeWe have a "Happy Today or You Don't Pay" policy at our companyI hope that you are able to find a solution to your plumbing problem that suits your needsIf you would like to discuss this issue further, please feel free to call my personal cell at ###-###-####, it would be my pleasure to explain the multiple reasons why we do not have a twenty minute "pop-n-go" approach to drain cleaningI wish you an abundance of health and prosperity in and beyond.Sincerely, [redacted] , PresidentGriffin Plumbing, Inc