Griffin's Hub Chrysler Jeep Dodge Ram

Mr. Robert [redacted] I'm very sorry that you felt our company intentionally tried to deceive you.  I can assure you that this was not the case.  Griffin's Hub is very proud of our reputation and status with the Revdex.com.  Yes, you did need to call the phone number to verify and...

they instructed you to come into the event location, our dealership to check the number with the prize board.  The odds of winning each prize were visible on the mail piece with the verifiable retail values of each prize.  In the disclaimer, it was also stated that you need to bring in your invitation to the event location to compare your conformation code to prize board to determine your prize.  Again, I am truly sorry.  We did not mean to cause you any confusion.  I have passed this information along to our advertising people.  If we ever send out another mail piece, we will definitely try to be more clear and specific.  Thank you,  Gary G[redacted]

The technical facts of what could cause the pedal position sensor failure were correct. That code is not affected by speed input - which is what the different size tire would have effected. It was presented to the customer that replacing the pedal position sensor would be a place to start - considering it is in the network of the abs system. We at no time guranteed that it would eliminate the c140f code for the erratic transfer case input. The vehicle had two seperate conditions - affecting the same system (ABS). The part and labor to replace the pedal position sensor was the only charge to the customer. All the diagnostic time and procedures done to eliminate the issue caused by the different tire size were done at no charge to the customer. For that reason, reimbursement for the pedal sensor replacement will be dclined.

Business said they are working with consumer, his car is currently at International Auto being worked on. He has remained in consistent contact with consumer, and they have given him a loaner vehicle to use until his car is fixed.

First of all, I do want to apologize to Ms. [redacted] if she felt the mailer was deceiving.  We did send out a large amount of mail and to date this was the only complaint that we have received.  There was no purchase necessary and everyone who came into the dealership did win...

something.  The different prizes and the odds of winning are in the correct size and font that was mandated to us.  It clearly states the "verifiable retail value and odds of winning each prize".  The mailer clearly states to call and enter your confirmation code.  In the disclaimer, it also states to bring the invitation to event location to compare your code to the prize board to determine your prize.  The prize board was clearly displayed.  Everyone seemed to understand the process.  Again, if Ms. [redacted] thought we were trying to deceive her, I do apologize , but I can assure her that was not our intention.  We will continue to work hard to insure  that our advertising is clear and straight forward as possible. Thank you,  [redacted], General Manager.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The business did not contact me to bring the vehicle back after I made the complaint. The vehicle was back before the complaint was made  but that did not resolve the issues. Please re-open the file
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You had every intent to deceive people because every game piece, I learned later, was a “winner”.  The game pieces were deliberately setup to make it look like I had won a new 60” TV.  The numerous responses & reviews on Yelp, Facebook & elsewhere clearly demonstrate that a large number of people would agree with me that they also felt deceived.  The fact that you are now blocking myself & others from commenting/reviewing Griffin’s Hub on Facebook show me that you are embarrassed and/or covering up your actions.  Your response, while not explicitly saying it, continues to reference the fine print at the bottom of the mailer.  Fine print isn’t the way to run a legitimate company or promotion.   It’s a way to deceive people.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Obviously, either the people at Griffin Hub have not read my complaint or I have failed to adequately convey the issue. so let me try again.Several days after I purchased the vehicle from Griffin Hub I decided to replace the REAR drivers side wheel with the spare tire because of the condition difference, all of which I knew when I bought the vehicle. While trying to remove the Rear drivers side wheel I found three (3) of the lug nuts and studs had been crossed threaded and stripped. All six needed to be replaced which I did.  There was a new rattle from the rear end of the vehicle, which I discovered was coming from the rear exhaust heat shield which was held onto the vehicle with three (3) bungy cords. Griffin Hub has subsequently replaced that heat shield. Here is the problem. In order to do the inspection on the REAR brakes the REAR wheels have to be removed which at the dealership would mean putting the vehicle on a lift and undoing the lugnuts. Ergo. Either the brakes were inspected by the dealership and they installed the lugnuts incorrectly or the Inspection was not done and the DOT paperwork was improperly completed. If the inspection was complete I find it almost impossible to believe that the Dealership did not see that the heatshield was held on by bungy cords.The vehicle was returned to the dealership after I told them about these issues. The heatshield was replaced but no one addressed my concerns about the brake inspection or the lug nuts and now they propose I take more time out and bring the vehicle back to them again! I would just as soon leave the complaint with Revdex.com open so others can be aware.[redacted]

I am writing in response to a customer complaint sent to our general manager [redacted]. [redacted] has complained stating we misdiagnosed her vehicle. I attached a copy of the repair order from that visit (RO# 230564) the check engine light was on with a code P0455-Evap leak we smoke...

tested the vehicle and found no leaks along with pressure testing the evap system and at that time it was holding pressure.  Since we could not verify a leak we stated that it could be a possibility the gas cap was leaking. Since that visit [redacted] brought her vehicle in twice without complaining of a check engine light. See RO#'S 237841 & 239955. On 7/14/2016 she came into my office stating she had a different shop give her a free gas cap and her light came back on. I informed her since it has been over 9 months she would need to authorize diagnosis for us to look at it. The check engine light can come on for many reasons and we don't even know if it has the same code as last visit. Also since a shop gave her a gas cap they had laying around there shop we don't know it is even the right part for her vehicle. [redacted] did not accept that I will not fix her vehicle free of charge and has contacted you. I reviewed this with our fixed ops director and we have decided not to refund her $98.00 diagnosis fee. Thanks,[redacted]Griffin's Hub Service Manager###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] They can give me the car for the advertised price but they won't.  No resolution can be obtained I guess.  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. Daniel [redacted], I'm very sorry that you felt our company intentionally tried to deceive you. I can assure you that this was not the case. Griffin's Hub is very proud of our reputation and status with the Revdex.com. Yes, you did need to call the phone number to verify and they instructed you to come...

into the dealership and check the number with the prize board. The odds of winning were visible on the mail piece with verifiable retail values of each prize. In the disclaimer, it was also stated that you need to bring in your invitation to the event location to compare your conformation code to prize board to determine your prize. Again, I am truly sorry. We did not mean to cause you any confussion. I have passed this information along to our advertising people. If we ever send out another mail piece, we will try to be more clear and specific. Thank you, Gary [redacted].