DEAR MS. [redacted], WE RECEIVED YOUR LETTER YESTERDAY ON 10/20/2014 CONCERNING A COMPLAINT FILED AGAINST US. LET ME SAY AT THE OUTSET THAT WE HAVE BEEN IN BUSINESS IN [redacted], SC SINCE 1986. WE HAVE ENJOYED DEALING WITH TENS OF THOUSANDS OF CUSTOMERS IN THOSE 28 YEARS....
WE ARE CERTAINLY NOT PERFECT IN ANY WAY, HOWEVER I DON’T BELIEVE WE HAVE EVER HAD A COMPLAINT FILED AGAINST OUR COMPANY WITH THE Revdex.com. WE HAVE PATIENTLY WORKED WITH THIS CUSTOMER TO RESOLVE HIS ISSUES AND WE ARE CONTINUING TO WORK WITH HIM TO RESOLVE THEM. HIS TRUCK IS PRESENTLY AT OUR FACILITY IN [redacted], NC, BEING ASSESSED BY ANOTHER GROUP OF EXPERTS TO DETERMINE EXACTLY WHAT THE PROBLEM IS AND TO DETERMINE THE BEST WAY TO RESOLVE THE ISSUE. SINCERELY, [redacted] MGR.
DEAR MS. [redacted], THIS IS THE FIRST THAT I HAVE SEEN OF THIS INCREDULOUS “COMPLAINT” BUT I AM HAPPY TO RESPOND. MR. [redacted] BROUGHT HIS VEHICLE TO US AND TOLD...
US THAT SOMEONE HAD TOLD HIM THAT THE STEERING AXLE KING PINS AND BUSHINGS NEEDED TO BE REPLACED. [A $1200.00 JOB]. UPON EXAMINATION OF MR. [redacted] VEHICLE WE FOUND THAT THE KING PINS AND BUSHINGS WERE FINE AND DIDN’T NEED TO BE REPLACED. HIS PROBLEM WAS A MUCH LESS EXPENSIVE ONE. A LOCATOR PIN WAS BROKEN WHICH WE REPLACED FOR $380.01.
WE SAVED MR. [redacted] $819.99. THE CONTINUING ISSUE THAT HE HAS, I.E. “THE TRUCK STILL SHAKES WHEN ACCELERATING”, WAS EXPLAINED TO HIM IN DETAIL AND FOR SOME REASON HE COULD NOT COMPREHEND. THE SHAKING THAT HE IS EXPERIENCING IS DUE TO THE FACT THAT HIS TIRES HAVE EXTREME AND UNUSUAL WEAR DUE TO DRIVING THE VEHICLE WITH THE BROKEN LOCATOR PIN. HE WILL CONTINUE TO HAVE A SHAKING PROBLEM UNTIL HE PUTS NEW TIRES ON THE VEHICLE THAT ARE ROUND INSTEAD OF THE SQUARE ONES THAT HE HAS ON IT NOW. WE DO NOT SELL TIRES. HE NEEDS TO GO TO A TIRE DEALER AND HAVE THE TWO FRONT TIRES REPLACED AND HIS SHAKING PROBLEM WILL CEASE. IN SUMMATION, WE HAVE REPAIRED THE PROBLEM THAT MR. [redacted] HAD WHILE SAVING HIM $818.99. WHAT WE CAN’T DO IS TAKE OLD, WORN OUT TIRES AND MAKE THEM NEW AGAIN. THAT TECHNOLOGY DOES NOT EXIST. [redacted] STORE MANAGER%3
DEAR MS. [redacted], WE RECEIVED YOUR LETTER YESTERDAY ON 10/20/2014 CONCERNING A COMPLAINT FILED AGAINST US. LET ME SAY AT THE OUTSET THAT WE HAVE BEEN IN BUSINESS IN [redacted], SC SINCE 1986. WE HAVE ENJOYED DEALING WITH TENS OF THOUSANDS OF CUSTOMERS IN THOSE 28 YEARS....
WE ARE CERTAINLY NOT PERFECT IN ANY WAY, HOWEVER I DON’T BELIEVE WE HAVE EVER HAD A COMPLAINT FILED AGAINST OUR COMPANY WITH THE Revdex.com. WE HAVE PATIENTLY WORKED WITH THIS CUSTOMER TO RESOLVE HIS ISSUES AND WE ARE CONTINUING TO WORK WITH HIM TO RESOLVE THEM. HIS TRUCK IS PRESENTLY AT OUR FACILITY IN [redacted], NC, BEING ASSESSED BY ANOTHER GROUP OF EXPERTS TO DETERMINE EXACTLY WHAT THE PROBLEM IS AND TO DETERMINE THE BEST WAY TO RESOLVE THE ISSUE. SINCERELY, [redacted] MGR.
DEAR MS. [redacted], THIS IS THE FIRST THAT I HAVE SEEN OF THIS INCREDULOUS “COMPLAINT” BUT I AM HAPPY TO RESPOND. MR. [redacted] BROUGHT HIS VEHICLE TO US AND TOLD...
US THAT SOMEONE HAD TOLD HIM THAT THE STEERING AXLE KING PINS AND BUSHINGS NEEDED TO BE REPLACED. [A $1200.00 JOB]. UPON EXAMINATION OF MR. [redacted] VEHICLE WE FOUND THAT THE KING PINS AND BUSHINGS WERE FINE AND DIDN’T NEED TO BE REPLACED. HIS PROBLEM WAS A MUCH LESS EXPENSIVE ONE. A LOCATOR PIN WAS BROKEN WHICH WE REPLACED FOR $380.01.
WE SAVED MR. [redacted] $819.99. THE CONTINUING ISSUE THAT HE HAS, I.E. “THE TRUCK STILL SHAKES WHEN ACCELERATING”, WAS EXPLAINED TO HIM IN DETAIL AND FOR SOME REASON HE COULD NOT COMPREHEND. THE SHAKING THAT HE IS EXPERIENCING IS DUE TO THE FACT THAT HIS TIRES HAVE EXTREME AND UNUSUAL WEAR DUE TO DRIVING THE VEHICLE WITH THE BROKEN LOCATOR PIN. HE WILL CONTINUE TO HAVE A SHAKING PROBLEM UNTIL HE PUTS NEW TIRES ON THE VEHICLE THAT ARE ROUND INSTEAD OF THE SQUARE ONES THAT HE HAS ON IT NOW. WE DO NOT SELL TIRES. HE NEEDS TO GO TO A TIRE DEALER AND HAVE THE TWO FRONT TIRES REPLACED AND HIS SHAKING PROBLEM WILL CEASE. IN SUMMATION, WE HAVE REPAIRED THE PROBLEM THAT MR. [redacted] HAD WHILE SAVING HIM $818.99. WHAT WE CAN’T DO IS TAKE OLD, WORN OUT TIRES AND MAKE THEM NEW AGAIN. THAT TECHNOLOGY DOES NOT EXIST. [redacted] STORE MANAGER%3