Griffis Custom Homes

From: Matt [mailto:***] Sent: Thursday, October 19, 4:PM To: *** *** *** *** Subject: complaint #*** Good Afternoon *** ***: I'm writing in response to the complaint filed by *** ***. We installed an
aeration system for waterborne radon removal for the *** September 5,2002. This system is a "*** **". The system is fairly complex in nature from the perspective of valve operation & re-circulation to aerate water. As is true with anything water treatment related, the system does require annual servicing to ensure the valves remain free of debris, as well as the aeration tank being kept clean etc. We regularly send out service reminders to all of our customer base in advance of their service becoming due. It should be noted that we performed our first service on this system June, 2004. We then continued to service this system every other year ('06, '08, 10, 12). We made our first repair on the system July 28th, to replace solenoid valves. After the August 20th, service, we didn't service again until February 3rd, 2015. It was at this service call that our service tech recommended a sediment filter to be installed ahead of the system. This recommendation is based on what is being found in the system at time of servicing (ie; excessive build up of sediment in solenoid valves etc.). The *** declined the recommendationJuly 2017, we performed our standard service / maintenance. July 26th, *** *** called to say system shutdown that same evening & he had to bypass. We returned August 1st to find that water was escaping out of exhaust pipe of system (clogged solenoid valve). After several attempts of cleaning out valve...Our tech finally had to change valve to get it to stop leaking. Upon completion of valve replacement, this same tech noted the re-pressurization pump would only create psi. In noting the low operating pressure of the system; our tech recommended replacing the system...otherwise, it would mean installing a new re-pressurization pump on a year old system. It should be noted that this valve that was replaced was over years old (changed out July 28th, 2010)In conclusion; the system we installed in September of has been relatively problem free despite recommended service schedules not being followed. It should be noted that while we can not be certain...it is very likely that the installation of the recommended sediment filter could have avoided some of these problems. It should be noted that the bill from August 1st reflects the cost of the solenoid ($240.00) & one hour labor + tax ($101.03). It is a hour min ride - one way - from our shop. There were no additional; charges addedI'm disappointed the *** do not plan to use us in the future. I also regret the inconvenience of a shut down after service, as we do our very best for our customer base...but it was through no negligence on our behalf. When these systems are serviced (especially after longer than recommended service intervals - & lack of needed sediment filtration)...things can & do start to deteriorate. I feel the charges are more than fair & justified. We are more than willing to continue to work with the ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We were contracted to install a radon mitigation system at the complainant's home.  We connected to what we perceived to be a roughed in stub for a radon system as is commonly found in newer construction homes.  We had no indication of this being part of the home's sewage system as it was...

an ordinary pvc unglued cap that was on the stub.  Typically, if a stub is connected to the sewage system, it will be more securely capped off.  We are scheduled to return to the home on August 12th to remove the current system at no cost to the owner...& install a new system that will be routed internally.  This too will be at no cost to the home owner.