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Griffis Well Drilling Reviews (11)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I recognize that once I filed my complaints this company has done everything it can to blame me for their error The bottom line is: we signed a contract, they made and error, I signed another contract to accept their error....and then was told that they wouldn't be doing the work because I asked about using heavier laminate Then I was told this work not significant enough to matter to this "million dollar a year company!" This company has wasted my time and cost me money I believe they should reimburse me for the difference in cost between what they quoted me on the signed contract and what I ended up paying to have this work done If that doesn't happen, I stand firm behind my complaint and feel that this information should be made public, as a warning to other consumers

[redacted] ,My sincerest apologies for the delay I am attaching a letter we received from [redacted] , along with our response, which included the deposit refund Mr [redacted] was referred by his parents, and another relative whom we've done work for Mr [redacted] has been posting extremely negative reviews everywhere and anywhere he can Additionally Mr [redacted] seems to change facts in his statements depending on the recipient The fact is his original call to [redacted] was to find out if the salesperson was just trying to get more money out of him when in fact there was an error in math The original proposal was in June of and prices are good for days It was not until September when he called back and [redacted] noticed the error We agreed to provide Mr [redacted] with a 20% discount, which is 10% of the maximum discount we give off of book price (yes, we have set pricing so there is no deception) Once we agreed to the discount Mr [redacted] was advised by [redacted] that he had spoken to [redacted] and he will handle it from there If you met [redacted] there would be no question if he is rude, in fact Mr [redacted] continued calling the office to speak with ***, refused to speak with [redacted] and was verbally harassing the receptionist and other staff members each time he calledMind you, this is before we had done any work for him After the continuous calls to ***, requesting additional 'free' stuff for his roof is when the decision was made to refund the deposit The attached letters will provide you more insight If you need anything else feel free to give me a call I will be heading down to our [redacted] office today but can be reached on my cell at [redacted] Sincerely, [redacted]

To whom it may concern, First of all please accept our sincere apologies regarding
this complaint. Please know that we never shy away from taking
responsibility for issues that we have causedHowever, this complaint has
absolutely no merit and does not deserve the attention it has already
elicited. Secondly, forgive the length of this response as we feel it is
important to cover every detail in order to more adequately paint the picture
of how we arrived at our decision to cancel this project and fully refund Mr
***’s deposit Mr*** is correct.
Unfortunately mistakes happen, and there was a pricing mistake on the
proposal/contract provided to Mr*** in JuneHowever, there was no malice
as described -Mr*** called his Project Specialist, *** *** in September to sign the proposal that was provided to him in June which exceeded the day price lock on said proposal-Three days later he was understandably not happy when *** ***, mentioned the $math error after signing the expired proposal -Mr*** called to speak with *** ** ***, our President. Mr*** believed *** was doing this just to increase the price and did not believe it was an error, Mr*** referred to it as a hoax. *** spoke to Mr*** that day assuring Mr*** that he will review the proposal with *** -*** met with ***, reviewed the proposal and roof measurements and confirmed it was indeed a mathematical error.-*** spoke to Mr*** again, confirming it to be a mathematical error and advised Mr*** to work directly with *** with regard to price adjustments, etc -*** spoke with *** approving a 16% discount which essentially equated to splitting the difference between our original price and the revised price even though that original proposal had long since expiredWe offered more than a 10% discount (which exceeded our profit threshold)-Mr*** agreed to this concession and a new contract was signed in September for the new amount of $(original contract was $7467)This should have been the full reconciliation of that error-Once the revised contract was signed, at Mr***’s request, *** had arranged for precautionary tarps be placed on his roof in anticipation of rain -Mr*** agreed to the appointment time, and then refused to allow the technicians to perform that work once they arrived. A cancellation notice would have been appreciated-Mr*** continued to call *** to try and get additional upgrades at no charge(i.e.: underlayment upgrades and solar tube lights)-*** continually had the receptionist advise Mr*** to work directly with his Project Specialist, *** -After several calls, Mr*** told our receptionist that *** needs to take this call “if he knows what’s right for his company”-*** asked our receptionist to let Mr*** know that *** is the person he needs to speak with -*** continually tried to reach Mr*** who would not answer or return ***’s calls, and at one point Mr*** threatened to call the police on him if he continued to harass him. This was also reiterated in his letter to us. (see attachment on first complaint)-During one of his harassing calls to our receptionist, *** happened to be at the reception desk when Mr*** called in. *** asked the receptionist to transfer the call to his desk, when *** answered the phone, Mr*** hung up -To protect the interests of his staff, *** called Mr*** to advise him that given Mr***’s level of frustration it only makes sense that we refund his deposit and allow him to pursue roof work with another contractor -Mr*** was at this time extremely confrontational and threatening. Dialogue was to the effect of “You can’t cancel, I will sue, you will pay for my whole roof, you will rue the day”. *** advised that in order to avoid further confrontation and continued misunderstanding, we are cancelling the contract. *** reiterated his repeated requests to work with his staff, but this appeared to be a non-option for Mr***. He explained to Mr*** that he relies on his staff to handle customers because he is busy running a company. Because of his unwillingness to work with his staff he is a bit high maintenance, this was a true but albeit a regrettable statement-Immediately following this conversation, *** facilitated reimbursement for Mr***’s deposit -Two days later the online onslaught ensued; with extremely negative postings on *** *** ***-Three days later a certified letter arrived at Lyons Roofing. (see attachment from first Revdex.com complaint) -We responded in what we would have considered a professional manner, returning his deposit (deposit return was delayed because at the time of the “Phone call” the check was already deposited with our bank. In order to assure he didn’t stop payment on his deposit, we waited for it to clear the bank, before refunding, a fiscally prudent and reasonable decision). (see attachment from first Revdex.com complaint)-A week later we received a complaint from our referral partner, *** ** *** ***. In that complaint he stated that he found us on the *** referral network and we should be removed or he will lose confidence in the *** network. We provided numerous copies of our records to the *** group indicating that in his original call to Lyons when asked “How did you come to call Lyons Roofing?” he explained in length that he was a referral from a family member, who was a referral from a family member before that. That is not to say he was not also a *** listener, but given our records and the online onslaught it did feel a bit contrived -A week later we received a complaint from the Revdex.com-A week later still we received a complaint from the *** *** ** *** Yes, this all started with a
mathematical errorThis is clearly a person that sought to take advantage of a
situation and leverage a single mistake into a financial windfall. When
he agreed to the revised price, (which included a tremendous discount) we made
a reasonable assumption that Mr*** was satisfied. As
evidenced by his own request to be reimbursed for the difference in price, he
knew it was a fair “deal”. Instead Mr*** saw it as an opportunity to
get “more than”, continually seeking to hold the owner of the company captive
to his requests and whims, asking for free upgraded underlayment and free solar
tube lights, when he knew he was already getting a great deal on his roof (plus
an additional 16% off) and we were more
than making up for the original mathematical error As the RevDex.com, I suspect it is extremely difficult to find the balance between
protecting the consumer and businesses. I am suggesting that the Revdex.com
recognize that sometimes it is the consumer seeking to yield their mighty sword
through entities like the Revdex.com, *** ** *** ***, social media, etcto take
advantage of well-meaning entities like Lyons RoofingI hope you can see
through this ruse and recognize that we took every measure feasible to satisfy
a customer that had less than honorable intentions at playMy only remaining
question is: If this complaint remains open, will our response also
become public record? I ask because there are clearly two sides to this
story With great respect for the Revdex.com process, *** *** *** ** *** *** ***

Paul L***, the owner of Lyons Roofing met with Mr*** at his home on Friday 2/5/ Mr*** pointed out some communication errors on our part that we accept full responsibility forOur sincere apologies for any frustrations this may have caused Paul and Mr*** also
reviewed the scope of work that we performed for Mr*** We in fact did two jobs for Mr*** One was a full foam roofing system on a patio, that is performing as promised The other was a re-coat onto an existing foam system installed by a different roofing contractor The roof in question is the roof with the coating only Coating is a maintenance procedure and is in no way considered a new roofIt really is just sunblock to protect the foam roof In layman terms we painted a roof that was blistering and despite new paint, the roof continues to blister Fortunately, blisters left alone will not cause a leakMr*** was satisfied with this explanation and review of proposals MrL*** went ahead and advised that we should do another recoat in a challenging x area and we will perform this work within the next two weeks Additionally, we will be performing another roof inspection in January to assure it remains water tight When we spoke to Mr*** about retracting his Revdex.com complaint, he stated that although he is satisfied with our solutions and explanations he wants to make sure we stand by our promises so he will not retract this complaint until after the January inspection is completed as promised He is willing to field any customer questions about this complaint until the time this complaint has been retracted I hope that while this complaint remains open that this repsonse and explanation remains public as well

Please accept my sincere apologies for not addressing this issue sooner....

It was absolutely not intentional, nor are we in any way seeking to skirt any responsibility with regard to this customer’s complaint.  Unfortunately, we don’t have complete resolution at this time.  After leaving several messages for the homeowner to call and discuss remediation we finally received a call back from Mr. L[redacted].  The crux of the problem is that we are not being provided the appropriate evidentiary images from the HVAC company to allow us to determine: 1. If the problem existed, 2. our role in causing the problem and 3. our contribution toward its correction.  Mr. L[redacted] will be emailing photos this week. History of Mr. L[redacted]’s case: We completed Mr. L[redacted]’s Polyurethane Spray Foam roofing system in April of 2012 The attached Q/A report, completed on 4/25/2012 indicate that during the final walk with the homeowner the condensation lines were connected. After the large storm in August 2014, Mr. L[redacted] called in regarding a large amount of drainage on the roof. Our service technician noted that the condensation pipe was in fact eliminated, most likely during construction and condensation was instead routed toward the scuppers.  The homeowner did not want the water coming through the scupper.  The technician advised hooking the line to a different drainage pipe (black PVC), the homeowner approved this scope.  The technician also performed some billable repairs, outside of the PVC pipe issue to include sealing some jacks and recoating some stained areas on the roof. In May of 2015, Mr. L[redacted] contacted our service department stating that during their normal HVAC tune up the HVAC company ([redacted]) said it was against code to run a condensation line into a sewer pipe, they told him that by doing this it made the condensation line back up into the pan which formed mold.  They charged the L[redacted]’s around $549 to clean the inside of the AC pan of the entire mold (invoice attached).  They also recommended having the ducts cleaned because there most likely would be mold in those as well, quoting him $35 per duct, totaling $500 for remediation.  In several email exchanges, our service department manager was working with Mr. L[redacted] to obtain photos of the mold issue that was remediated.  Per Mr. L[redacted] in these emails, he was shown the photos prior to agreeing to the work so he was equally frustrated as to why the HVAC Company was not providing the photo documentation as requested.  On June 09 2015, our service department manager sent an email to Mr. L[redacted] advising Mr. L[redacted] that we need the pictures of the mold, as the only pictures provided were photos of a rerouted PVC line. Mr. L[redacted] understood that we needed those photos in order to rationalize and process a reimbursement.   We did not hear from the homeowners again until 9/14 when our service department manager received a call from the L[redacted]s stating that the mold had travelled and they have photos, please call.  Our service department manager did call back and left a message but never heard from him again.  In response to this Revdex.com complaint we reached out to Mr. L[redacted] again today (10/21).  In a discussion with our Business Development Manager he stated that he was never able to get the photos from the HVAC Company as they stated they switched from apple to android and lost those photos and were only able to provide the after photos.  (Must have switched operating systems right there on the roof).  He did however see the mold himself, wishes he took pictures himself, but there are no photos of the mold.  He did finally get the duct work cleaned and he has photos of the mold there and will send them to us sometime this week if he finds a way to access those files while out of town.

My sincerest apology for the delay in responding, no excuse but it was lost in the shuffle! We will be contacting Mr. L[redacted] to discuss resolving this situation and will provide an update when we do.  Sincerely,Rhonda L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They have agreed and will be sending me a check to cover the incurred expenses.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Arnold L[redacted]

I recognize that once I filed my complaints this company has done everything it can to blame me for their error.  The bottom line is: we signed a contract, they made and error, I signed another contract to accept their error....and then was told that they wouldn't be doing the work because I asked about using heavier laminate.  Then I was told this work not significant enough to matter to this "12 million dollar a year company!"  This company has wasted my time and cost me money.  I believe they should reimburse me for the difference in cost between what they quoted me on the signed contract and what I ended up paying to have this work done.  If that doesn't happen, I stand firm behind my complaint and feel that this information should be made public, as a warning to other consumers.

[redacted],My sincerest apologies for the delay.  I am attaching a letter we received from [redacted], along with our response, which included the deposit refund.  Mr. [redacted] was referred by his parents, and another relative whom we've done work for.  Mr. [redacted] has been posting...

extremely negative reviews everywhere and anywhere he can.  Additionally Mr. [redacted] seems to change facts in his statements depending on the recipient.  The fact is his original call to [redacted] was to find out if the salesperson was just trying to get more money out of him when in fact there was an error in math.  The original proposal was in June of 2015 and prices are good for 30 days.  It was not until September when he called back and [redacted] noticed the error.  We agreed to provide Mr. [redacted] with a 20% discount, which is 10% of the maximum discount we give off of book price (yes, we have set pricing so there is no deception).  Once we agreed to the discount Mr. [redacted] was advised by [redacted] that he had spoken to [redacted] and he will handle it from there.  If you met [redacted] there would be no question if he is rude, in fact Mr. [redacted] continued calling the office to speak with [redacted], refused to speak with [redacted] and was verbally harassing the receptionist and other staff members each time he called. Mind you, this is before we had done any work for him.  After the continuous calls to [redacted], requesting additional 'free' stuff for his roof is when the decision was made to refund the deposit.  The attached  letters will provide you more insight.  If you need anything else feel free to give me a call.  I will be heading down to our [redacted] office today but can be reached on my cell at [redacted]  Sincerely, [redacted]

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