Hello. You mis-understand our offer. We deny responsibility at all--the $500 offer was in compromise of a disputed claim. We have been going back and forth quite a bit, and we are withdrawing this offer if not accepted today.regards,John E[redacted]CEO,Plumbing Express
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: Plumbing Express did not complete the job and refuses to honor the contract. Please see my response bellow. Thank you.
Hello, [redacted]
Thank you for responding to my previous email today – late Friday, October 30, 2015 – eight (8) days after I emailed you my proposal. Further actions will be taken. Have a good weekend.
Regards,[redacted]
in response to complaint ID [redacted] tub/shower has loose tiles and decaying backer board, and this is most likely the source of her leak. It is possible that the corroded drain is contributing to the leak, but we do not know this for certain. But most importantly, our scope...
of work did not include repair/replacement of her tile shower surround, or replacement of drain piping, and this is clear and not disputable. The piping system that we installed is not causing the continuing water damage--the condition of the tiles and backer board, and the drain, were pre-existing conditions for which Plumbing Express is not responsible.We have endeavored to assist [redacted] with determining the source of her problem. To the best of our knowledge, she has not repaired the source of the problem or the water damage caused to the ceiling. Our scope of work included cutting a hole in the ceiling and repairing same, but it does not include repairs of water damage at this same location. Due to the ongoing water leaking, we have not repaired the hole that we cut, or painted that area of the ceiling, as we felt it would be counter productive since the leak had not been repaired yet. Additionally, we have one hole to repair under one sink, as a punch list item.If [redacted] would like to accept the project "as-is", we will credit her $200 in good faith compromise settlement of a disputed claim. She then can repair the source of the leak and the ceiling on her own schedule. Alternatively, if [redacted]'s suspends use of the tub/shower that is causing the leak until such time that the ceiling below is thoroughly dry, we will return and (a) patch the hole under the sink and (b) repair the hole that we cut in the ceiling and paint the patched area, but is should be noted that we will not repair or replace any water damaged drywall or paint; we do not recommend this approach, as the ceiling would likely not be smooth, and water damage stains may bleed through the new coat of paint. Caveat: if paid in full for the original project, and paid in full in advance for the cost that we would charge to properly repair the ceiling, then we would be willing to take on this additional work. But even then, we do not advise that this be done until the source of the leak is repaired.If none of the above offers are accepted by September 30, 2015, we will be forced to continue with collection procedures, which we have suspended until that time.Sincerely,John E[redacted]CEO, Plumbing Express
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear Ms. [redacted]I received the...
message concerning our complaint again WBPaving and his attached letter.We did not tell him we were “well satisfied” and I did not contact [redacted]Our driveway is worse since the last attempt to correct the situation.We want to proceed with this complaint until it is corrected.Thank you for your assistance in this matter. Sincerely yours,[redacted]
Hello. You mis-understand our offer. We deny responsibility at all--the $500 offer was in compromise of a disputed claim. We have been going back and forth quite a bit, and we are withdrawing this offer if not accepted today.regards,John E[redacted]CEO,Plumbing Express
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: Plumbing Express did not complete the job and refuses to honor the contract. Please see my response bellow. Thank you.
Hello, [redacted]
Thank you for responding to my previous email today – late Friday, October 30, 2015 – eight (8) days after I emailed you my proposal. Further actions will be taken. Have a good weekend.
Regards,[redacted]
in response to complaint ID [redacted] tub/shower has loose tiles and decaying backer board, and this is most likely the source of her leak. It is possible that the corroded drain is contributing to the leak, but we do not know this for certain. But most importantly, our scope...
of work did not include repair/replacement of her tile shower surround, or replacement of drain piping, and this is clear and not disputable. The piping system that we installed is not causing the continuing water damage--the condition of the tiles and backer board, and the drain, were pre-existing conditions for which Plumbing Express is not responsible.We have endeavored to assist [redacted] with determining the source of her problem. To the best of our knowledge, she has not repaired the source of the problem or the water damage caused to the ceiling. Our scope of work included cutting a hole in the ceiling and repairing same, but it does not include repairs of water damage at this same location. Due to the ongoing water leaking, we have not repaired the hole that we cut, or painted that area of the ceiling, as we felt it would be counter productive since the leak had not been repaired yet. Additionally, we have one hole to repair under one sink, as a punch list item.If [redacted] would like to accept the project "as-is", we will credit her $200 in good faith compromise settlement of a disputed claim. She then can repair the source of the leak and the ceiling on her own schedule. Alternatively, if [redacted]'s suspends use of the tub/shower that is causing the leak until such time that the ceiling below is thoroughly dry, we will return and (a) patch the hole under the sink and (b) repair the hole that we cut in the ceiling and paint the patched area, but is should be noted that we will not repair or replace any water damaged drywall or paint; we do not recommend this approach, as the ceiling would likely not be smooth, and water damage stains may bleed through the new coat of paint. Caveat: if paid in full for the original project, and paid in full in advance for the cost that we would charge to properly repair the ceiling, then we would be willing to take on this additional work. But even then, we do not advise that this be done until the source of the leak is repaired.If none of the above offers are accepted by September 30, 2015, we will be forced to continue with collection procedures, which we have suspended until that time.Sincerely,John E[redacted]CEO, Plumbing Express
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear Ms. [redacted]I received the...
message concerning our complaint again WBPaving and his attached letter.We did not tell him we were “well satisfied” and I did not contact [redacted]Our driveway is worse since the last attempt to correct the situation.We want to proceed with this complaint until it is corrected.Thank you for your assistance in this matter. Sincerely yours,[redacted]