Griffon Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved David Marler Director of Sales for The Ames Companies, Inc.Direct ###-###-#### has been more than gracious by sending me a new wheelbarrow but also calling me directly and letting me know he would personally make sure that I was a satisfied customerI received an upgraded steel wheelbarrow on 5/*/along with a complimentary garden rake and shovel I am more than satisfied with the response of both the Revdex.com and the Ames Company Sincerely, [redacted]

Customer claimed that our TrueTemper(R) fiberglass rake broke during use while under warranty, and that despite filing a warranty claim via the company website and providing badocumentation as
requested, no replacement was provided and no response received, requiring Customer to purchase a replacement in order to complete their projectUpon learning of this complaint on January **, 2016, ***' Customer Service Manager immediately contacted the Customer via voicemail and email and offered -- at Customer's option -- to replace the rake or reimburse the full cost of purchasing the prior replacementOn January **, 2016, the Customer confirmed via email that she would prefer to be refunded***' Customer Service Manager processed a refund check for the full amount paid by the Customer for her new rake

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of 1/**/16, I am awaiting the refund check from the companyOnce the check in received, I will be satisfied with the resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
Today I received the check for the amount paid for the replacement rake. Thank you for your help.
Sincerely,
[redacted]

Customer claimed that our TrueTemper(R) fiberglass rake broke during use while under warranty, and that despite filing a warranty claim via the company website and providing back-up documentation as requested, no replacement was provided and no response received, requiring Customer to purchase a...

replacement in order to complete their project. Upon learning of this complaint on January **, 2016, [redacted]' Customer Service Manager immediately contacted the Customer via voicemail and email and offered -- at Customer's option -- to replace the rake or reimburse the full cost of purchasing the prior replacement. On January **, 2016, the Customer confirmed via email that she would prefer to be refunded. [redacted]' Customer Service Manager processed a refund check for the full amount paid by the Customer for her new rake.

Revdex.com:Today I received the check for the amount paid for the replacement rake. Thank you for your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
David Marler Director of Sales for The Ames Companies,...

Inc.Direct ###-###-#### has been more than gracious by sending me a new wheelbarrow but also calling me directly and letting me know he would personally make sure that I was a satisfied customer. I received an upgraded steel wheelbarrow on 5/*/14 along with a complimentary garden rake and shovel.
I am more than satisfied with the response of both the Revdex.com and the Ames Company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of 1/**/16, I am awaiting the refund check from the company. Once the check in received, I will be satisfied with the resolution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: We had a True Temper fiberglass rake under its 25 year warranty. The wooden section broke where the fiberglass handle attaches to the metal head. This happened while we were raking. I contact [redacted] via their website on 7/**/15 requesting either money for a replacement or a physical replacement. [redacted] responded on 7/** asking for pictures and the barcode. I emailed back with several pictures, including the barcode, on 7/**. I did not receive a response. We needed a new rake to finish our project, so we purchased a new [redacted] rake from [redacted]. I emailed [redacted] telling them we needed to be reimbursed. No response from [redacted]. I emailed again on 8/** asking the status of my warranty claim. They did not respond.Desired Settlement: I would like to be refunded the cost of the new rake plus sales tax.

Business

Response:

Customer claimed that our TrueTemper(R) fiberglass rake broke during use while under warranty, and that despite filing a warranty claim via the company website and providing back-up documentation as requested, no replacement was provided and no response received, requiring Customer to purchase a replacement in order to complete their project. Upon learning of this complaint on January **, 2016, [redacted]' Customer Service Manager immediately contacted the Customer via voicemail and email and offered -- at Customer's option -- to replace the rake or reimburse the full cost of purchasing the prior replacement. On January **, 2016, the Customer confirmed via email that she would prefer to be refunded. [redacted]' Customer Service Manager processed a refund check for the full amount paid by the Customer for her new rake.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of 1/**/16, I am awaiting the refund check from the company. Once the check in received, I will be satisfied with the resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Today I received the check for the amount paid for the replacement rake. Thank you for your help.

Sincerely,

Review: I purchased a True Temper CP6TC14 6CU ft. Poly Wheelbarrow from Home Depot around October of 2013. I used the wheelbarrow for typical home chores and the base of the tub developed a large crack in the middle bottom portion. I have only used this product for a couple of chores and I am very disappointed in the reliability of this product. The Customer service desk at Home Depot said the complaint would need to go to the manufacturer since the warranty period of 90 days has expired. I called the customer service number (###-###-####) at True Temper and they could not help me since they only have a 90 day warranty. I explained that I only used the wheelbarrow a few times and I was disappointed that it did not hold up to home chores. The Customer Service Rep at True Temper said I should have bought a wheelbarrow with a steel tub. I believe the product is defective and the materials used for the tub are inferior for typical home and garden use.Desired Settlement: I would like to have the wheelbarrow repaired or replaced as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

David Marler Director of Sales for The Ames Companies, Inc.Direct ###-###-#### has been more than gracious by sending me a new wheelbarrow but also calling me directly and letting me know he would personally make sure that I was a satisfied customer. I received an upgraded steel wheelbarrow on 5/*/14 along with a complimentary garden rake and shovel.

I am more than satisfied with the response of both the Revdex.com and the Ames Company.

Sincerely,