Grill Asian Reviews (1)
View Photos
Grill Asian Rating
Description: Restaurants
Address: 1427 Goodman Rd W, Horn Lake, Mississippi, United States, 38637-1404
Phone: |
Show more...
|
Web: |
www.asiangrillms.com
|
Add contact information for Grill Asian
Add new contacts
We ordered food from Asian Grill's website. As advertised, we were supposed to get a free crab Rangoon if our order was $15 or more. I brought this issue to their attention and the lady hung up in my face saying whatever. They were unwilling to compensate or honor what their coupon states on their website.Product_Or_Service: house lo mein, chicken wings, & shrimp rolesDesired SettlementI intentionally ordered food that is more than $15 so I could get the crab Rangoon. I would like those crab Rangoon.Business' Initial Response Dear Denania,We are very sorry for what happened to your order the other day. What caused the problem was that an employee who was supposed to come to work didn't show up. As a result, we had only two people working including the delivery person. Furthermore, we were unusually busy that day. By the time when you called, we had turned down several orders. That was why we told you over the phone we would give to you next time, for under the circumstance, it was very likely that you would have to wait for more than two hours. If it is Ok with you, we will double our complementary crab rangoon as our expression of appreciation to you for being our customer.