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Grill City Reviews (1)

Review: On April 7, 2013 I met with Manager [redacted] & Chef [redacted] of Grill City & placed an order for a wedding reception in Sacramento on July 20, 2013 for over 100 guests. Since 4/7, I had numerous telecoms with [redacted]. Particularly on June 26, 2013 when the order was finalized, I gave her my credit card number to process, which she assured me she would do at that time. On July 15, I had the last telecom with [redacted] to ensure everything was in order. Surprisingly, she still had not processed the credit card charge; I requested that she do so immediately since I would leave home for Sacramento on July 17. She assured me she would do so at that time.On the day of the wedding, food was to be delivered at 2:00pm. At 2:30pm upon arriving from the church, no food had arrived so I called Grill City & was told the food had not been delivered because the credit card charge was denied approval. I gave another credit card & was assured by the employee that the food would be on its way. After over an hour, no food came & I called the restaurant again at least 12 times but the phone was busy, busy, perhaps left off the hook. I was attempting to reach the restaurant to advise I would pay cash if there was a problem. No one from the restaurant attempted to contact me on this day & no food was delivered to the wedding reception. Following the wedding, on July 26, 2013, I talked with [redacted] & asked why the food had not been delivered & why the problem with the credit card. She said she had forgotten to call in the charge on June 26 & again on July 15. I have since learned that the credit card company would not approve a charge over $500 without verifying the charge with the credit card holder. Had [redacted] called in the charge on June 26 or on July 15 as I had requested, there would have been no problem; the charge would have been verified. She had no explanation for the continuous busy signal on the phone the day of the wedding. The embarrassment & distress caused to the bride & groom is unconscionable.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Completion of the order, free of charge, to be picked up by [redacted] or preferably a certified check/money order payable to [redacted] in the amount of $672.16 mailed to [redacted] CA XXXXX within 3 weeks. Arrangements for pick up within 3 weeks to be made with [redacted], XXX-XXX-XXXX.

Business

Response:

Initial Business Response

When she ordered she gave us a credit card that was declined. I called and called and called for a new card. She didn't pick up her phone or call back. I asked my boss what to do? We didn't want to waste hundreds of dollars worth of food. I'm just an employee,and I can't make judgement calls like that. My boss told me not to deliver without payment. She finally called us at 2:30 the day of the scheduled delivery to give us a new card number. I told her that it's not my fault her first card was declined, and she didn't call back sooner or pick up the phone when I called the first couple of times. She was assuming we would have delivered without payment. We didn't know if we were going to get paid, or if anyone would be there to receive the hundreds of dollars worth of food. The second card she gave us was invalid, so we never got paid- and therefor food was not able to be delivered. We can't issue a refund since we didn't get paid.

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Description: Restaurants

Address: 6051 Mack Road, Sacramento, California, United States, 95823

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