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Grimaldi's Coal Brick Oven Pizzeria

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Grimaldi's Coal Brick Oven Pizzeria Reviews (1)

I purchased a small pizza $12, plus toppings (onion $2, mushrooms, $2, sausage $3 = total $7. I also purchased 2 sodas 2 X $3= $6. $12+$7+$6=$25 + taxes calculated at the NYC tax rate of 8.875 $2.22. My total bill should have been $27.22. There was an additional charge of $5 added to the bill, when I asked what the charge was for, I was informed it was a standard added gratuity. There were no signs on the premises or on the menu stating that this was the policy. There is small print on the bottom of the menu, stating that they reserve the right to add gratuity for a party of 6 or more. My party only contained 2 adults. This establishment is also cash only, they did not provide me with a receipt of the transaction. They use non descriptive pads and handwrite out the bills for patrons; the bills are written in such a manner that it is very difficult to understand exactly what one is charged for. They are either trying to shamelessly disguise a self-proclaimed and unwarranted tip or inappropriately inflating tax charges with tips included to also make an additional profit. Either way, this establishment is operating in an improper manner in which the customers are being swindled. I understand that this is a landmark location and many tourists do go there, many of which may not be able to communicate clearly in the English language, it is even more shameful to know that this establishment is acting out such acts of prey on unwilling victims that are they to only support them out of respect for the legacy that may have existed there once. Now they are nothing more than a bunch of crooks. I did look around as we were wrapping up our evening and noticed that many other patrons had left a cash tip behind, there must be many unknowing victims that have fallen prey to this scam. After the fact, I then did some research online and noticed that there were multiple reviews on [redacted] at multiple locations where patrons also reported having the same experience. Shameful Grimaldi’s, very shameful! Far from the pride and joy of NY. Sad that this is what made this place unforgettable!

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