Grimco Inc

We just received a complaint letterThe 2nd letter and the original letter were sent to the wrong addressThis letter states we have days to replyI just received it today and the letter is dated April 3rdI am looking into this claim right nowWe take this very seriously and want to make
sure we have the proper information before respondingI will have a response submitted to you online as soon as possible Our correct address is: Grimco, Inc*** *** ***
*** ** ***

Here is the following information we sent to *** *** attorney on January 10th, Unfortunately I am unable to send any of our documentation that is reference in this letterIs there another way I can forward it? Here is the timeline for everything that happened up until we received the letter from the Revdex.com: *** ***: Below is the summary timeline of all events on this accountReference is also made to the attached signed contract by *** *** and list of equipment currently in his possessionIn summary, *** ***, per his requests, held off installation of the printer for many monthsSecond, per our sales contract, (section 9) the customer must install all the electrical hook ups for the printer and verify the work is complete before we can schedule the installThis was delayed numerous times by *** *** and documented in our extensive fileFinally, numerous attempts were made to do the actual install per the notes belowFinally, we do have a signed contract from *** *** stating the equipment that *** *** purchased is non refundable( section 10)Grimco has been more than reasonable in trying to resolve this issue including an offer to refund the purchase price, (which we are still not legally obligated to do by contract) if all the original equipment and ink and supplies, were returned to Grimco in its original condition, unused and with any original packingGrimco cannot legally resell any equipment that is used in any wayWe have no way of verifying if this is true since the customer did not allow us to pick up the equipment and inspect it per our offerSince *** *** has all the equipment, and it is legally non refundable, our only obligation per the contract is to do the installationIn addition, the total sale was $25,leaving a past due balance of $3,that was never paid despite our numerous requestsPlease see his our signed contract payment terms of 50% with order and the balance on install OR deliveryThis amount was never paid despite our numerous requests by Grimco and our accounting department and installation delays requested by *** ***In summary, Grimco feels we have a strong legal case to collect the final balanceYour customer holds all the equipmentWe made numerous attempts to collect the balance due and schedule the install over many monthsWe are prepared, and have a strong legal team, with plenty of resources ready to take this to court and countersue if that is *** *** intentionWe feel no obligation to pay any legal fees for Mr ***sHowever, in the interests of resolving this matter quickly without litigation, we are prepared to make a final offer based on your letter of January 8: Option 1- Payment by *** *** of the final balance due of $This will stop all collection and we will arrange the installation shortly after paymentOption 2- Return of all equipment to Grimco’s San Antonio branch on the attached order, in original, new, unused condition, with the original crating, and with all ink, accessories and supplies shipped with the printer and plotterWe cannot legally resell any used equipment or if he has operated the equipmentWe have not been able to see any of this equipment since he refused to let Grimco pick it up for his refundIf this option is chosen, even though we are not legally obligated to do so, payment will be made within three business days of final inspection of the equipment, to you or your clientPlease ask *** *** if all of the equipment is unused and all original crating and packing is available should he choose this optionGrimco has been in business since with branches across the USAWe do sales and installations across the USA monthly with no issuesIt is unfortunate that a failure to pay a small balance on an account has come to thisWe sincerely hope *** *** choses Option and we can move past this quicklyThe local Grimco branch has indicated a willingness to continue its relationship with *** *** and his business with a successful, and quick resolution of this matterI look forward to hearing from you after you talk to your clientYou can also reach me at the number and extension below if you have any questions or want to discuss this furtherSincerely *** *** Here is the timeline for everything: ( from *** ***, Grimco) • 03/31/2017: Soy 4U placed the order • 04/12/: the printer was shipped; we had to ship it at that time frame since the Spring specials were going to expire and if we didn’t ship it, *** ran the risk of paying a different after the Spring special• 08/08/2017: *** called me to let me know that he was ready and wanted an install that week with ***I emailed *** asking about *** availability and she said *** wasn’t free until after Labor DayI emailed *** her response to see if that’s ok or gave him the option of an English speaking installer if he couldn’t wait*** never responded• 08/15/2017: *** signs the preinstall checklist • 09/29/2017: *** called saying that he was ready and wanted an install that weekI asked *** what *** availability was, she said that the tech team had been trying to get a hold of him since mid-August*** also said that he was willing to have someone in English if *** took too long• 10/02/2017: We even had a reschedule of a dye-sub installation and I asked *** if we can schedule *** for Soy UShe said that it would be too costly in last-minute feesShe emailed me the available dates of when both English and Spanish speaking techs were available (see attached email: *** Availability) and we let *** knowHe chooses to have *** install the printer on October 23-24, • 10/05/2017: *** (Grimco tech) had been trying to get a hold of *** to make sure everything was turned in for the install (i.epre-install checklist, ELE requirements, computer)He had asked if I could reach outI do so via text message*** sent a text to confirm that he accepts the installation date to have *** install the printer (October 23-24)I said that is fine but he also needs to sign the pre-install checklist so we can make sure everything is ready to go for the install*** had asked if he can send a photo of the 220v outlets required to turn on the printer*** sent a photo that contained one (1) 220v power outletI told him I would follow up with the technicians to confirm• 10/06/2017: *** and *** tell me *** will need two (2) 220v power outletsI let him know via text with a screenshot with the ELE requirement portion preinstall checklist• 10/11/2017: I sent *** another text to follow up to see if he was able to install the second v power outlet*** texts me that he is in Mexico and will do it when he returns on Saturday (10/14/17), and if we cannot cancel the installationWe do not reschedule/cancel the preinstall• 10/16/2017: I sent *** another text message to see if he had a chance over the weekend to install the second 220v power outletInstallation still has not been cancelled/postponed• 10/18/2017: I sent *** a text message saying that I really need a photo with the second 220v power outletHe said that he would send me the photo that afternoon I told him to please do so because they will have to reschedule the preinstallWe then talk on the phone and he tells me that he will return the printer if we rescheduleI told him that we have been more than understanding and lenient with the timeframe but we have to make sure everything is taken care of before we spend the money to send a technician; especially when there is no proper power to turn on the printerThis is the protocol we follow with all of our customersI talk to *** to see if we can push it and she said that he would have until 5pm (CST) that day to turn it the photoHe turns in the photo at 8:11PM• 10/19/2017: *** call me upset and says that it’s simple “just have *** come and do the install”***, ***, and myself have a conference call to discuss optionsWe sent him an email with three (3) options that he can doThey are as follows: we offered to send ** *** to install and *** *** can do a one-day install on 10/23/2017, and we can reschedule *** for 11/8/2017-11/9/Second Option: he can wait until *** next availability on 11/08/2017-11/09/Third option: he can return the printerI email this to him three times until he finally confirms that he received it after the third tryI tell him the best option would be #since he can get the printer up and running• 10/20/2017: He decides on option via textI tell him to please send me photos of the printer so I can prepare the pickup• 10/23/2017: Internally all affiliated Grimco personnel begin the process to return the printerI call *** to let him know that we already have someone scheduled to pick it up; however, he tells me that when we come to pick up the machines, he wants Grimco to hand him a check for the amount that he has paid because he does not trust us to give him the full amount that he is owedI tell him that is not our policyHe said that he will not return the printer unless we give him a checkEven though we weren’t supposed to pick up the printer, per the contract he signed when he purchased, we were still willing to work with himHowever, he was being unreasonableWe decided to take him to collectionsThroughout this time he brought up lawyers, and threatened to sue me and GrimcoAfter that I tell him that I can no longer talk to him• 10/26/2017: Sent to Vericore for collections of balance due• 11/21/2017: Customer called and talked to *** and said that they are willing to work with usHowever, since they are now with Vericore, we can no longer help them out• 11/28/2017: The wife, ***, calls and asks if there is anything we can do to helpI told them that since they are sent to collections, we can no longer LEGALLY help them with anything*** did tell me that Vericore didn’t have any Spanish speakers; I confirmed with *** that they do, in fact have Spanish speakersI informed the *** that they do, in fact have Spanish speakers and that they would have to deal with them• 12/12/2017: *** emails me to see when we would pick up the machine with a forward from Vericore• 12/19/2017: *** calls me and tells me that he is willing to put everything in the past if we agree to his termsI told him that I couldn’t talk to him because of Vericore; he cuts me off and tells me to just listenI put the phone on mute but from what I listened to, he said that his agreements were as follows: 1) we schedule *** to do the install between 12/19/through 1/or 1/(I don’t remember the date exactly); 2) we give him a material credit of $2,as a penance for everything we put him through 3) I don’t remember the 3rd option but I believe it could have been he was willing to pay what he owed usHe gave me a deadline of 12/20/at 5pm; I told him that I don’t think this will happen but I’ll see and said goodbye• 12/20/2017: *** has his friend *** from Infinito Signs (who introduced me to *** ***s) reach out to me to apologize on *** behalf and see how we can come to some sort of agreementI reply to *** saying that there was no need for him to apologize and that I would be more than happy to help *** with anything that he might need for his company• 01/05/2018: *** in HOU informs me that *** was just in the office and asked about his $2,media credit because he needed to buy materials*** tells him that we can’t do anything until he gets everything fixed with Vericore*** then confirms to *** and Grimco wouldn’t help him, and proceeds to take a picture of *** against his willHe then leaves• 01/08/2018: *** ***, *** lawyer, send ***, *** ***, and myself a letter of representation On February 21, we were informed that *** *** did not want the equipment installed unless his attorney fees were paid of $1,and an additional media credit of $1,was given for future purchasesWe were not able to meet these requests and informed *** *** attorneyToday, April 12th, we received pictures of the equipmentAll of the equipment has been setup and is not in the original packagingThe equipment appears to be in great conditionWe will need to re-crate it to be able to ship it but all of the packaging has been keptSince nothing has been used Grimco has agreed to come onsite Friday, April 13th, to pick up the equipment and refund the $19,that *** *** paid towards the equipment purchase with GrimcoWe regret that we were not able to resolve this issue soonerSincerely, *** *** Grimco, Inc Director of Hardware Operations

Complaint: [redacted]
I am rejecting this response because: I wish to close this claim. My response bellow portraits my position after dealing with Grimco Inc. Thank you Revdex.com.  
Sincerely,
[redacted] Thanks to the intervention of The Revdex.com that has made possible the refund of $21,000 and the return of the equipment to Grimco Inc after thirteen months after our purchase. They can make the claims they want, however the reality is that Grimco Inc through their management and sales representatives showed to be irresponsible in the fulfillment of agreed installation of the equipment. As in today, we have the money in our hands and they have their equipment back, and we went on and purchased the same equipment to a different company that took only seven days to deliver, install, and train. In this market there are responsible and serious companies and some other companies that cheat people. Thank you to The Revdex.com for the intervention, and for enabling us to get out of this bad business transaction.