Complaint: [redacted]
I am rejecting this response because: See Below.
Regards,
[redacted]From: [redacted]Date: Wed, Sep 23, 2015 at 6:51 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted]7.To: [redacted]I had a major surgery and I'm just getting out of the hospital. The complaint needs to be reopened. [redacted] has my car and has had it since last Thursday. The issue is not resolved.
Dear sirs, on receipt of the complaint from Mr. [redacted] a phone call was immediately placed to him inviting him to our center so that we might examine the vehicle. It was discovered that since the time of the previous repair in 2013 that the vehicle had traveled more than 60,000 miles on a repair...
that had a 12 month or 12,000 mile warranty. In an effort to provide a satisfactory solution for Mr. [redacted] our center has offered to provide a repair at a substantial cost reduction and to issue that repair with a lifetime warranty. We sincerely hope that this is a satisfactory response and we are waiting to hear back from Mr. [redacted] Thank You, [redacted], Owner
Complaint: [redacted]
I am rejecting this response because: See Below.
Regards,
[redacted]From: [redacted]Date: Wed, Sep 23, 2015 at 6:51 AMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted]7.To: [redacted]I had a major surgery and I'm just getting out of the hospital. The complaint needs to be reopened. [redacted] has my car and has had it since last Thursday. The issue is not resolved.
Dear sirs, on receipt of the complaint from Mr. [redacted] a phone call was immediately placed to him inviting him to our center so that we might examine the vehicle. It was discovered that since the time of the previous repair in 2013 that the vehicle had traveled more than 60,000 miles on a repair...
that had a 12 month or 12,000 mile warranty. In an effort to provide a satisfactory solution for Mr. [redacted] our center has offered to provide a repair at a substantial cost reduction and to issue that repair with a lifetime warranty. We sincerely hope that this is a satisfactory response and we are waiting to hear back from Mr. [redacted] Thank You, [redacted], Owner