Grip-Rite Carpet Accessories Ltd

We installed the window tint that the customer requested and paid forWe did not take it upon ourselves to tint the customers car and force him into paying itThis was clearly a request from the customerEnclosed (see attached) is a copy of the new law that came into effect on December **, [redacted]

First to for the record, this is a completely statementIt seems that [redacted] is the one responding on behalf of [redacted] because of the language barrier when she was her for hours trying to pick up the vehicle when trying to speak to [redacted] ***1) It's seems that everything we do is Sexist but no one at Platinum Volkswagen has done anything to imply such a ridiculous accusation [redacted] is the one that state [redacted] is her Ex husband no one cares for the matter if she did carry his name or not we did not ask for this information, she gave that info, why would anyone pull that out of thin air.2) Again we never stated we were not going to correct this issue but just as now they will not come into the dealership to correct this issueBut instead take the time to file a complaint instead of calling the dealership to schedule the time to come inAgain this is why this is a statementNow timehas past and the contract was submitted to the bank and no attempted has still been made by anyone on their end to come in and fix this nor a phone call backWe are here from to Monday to Thursday and 9-on Friday and Saturday as well as to on SundayPlenty of hours that a Teacher is not at work and if the matter was so important instead in making and ridiculous sexist accusation on Revdex.com the customer could have called or came in to resolve the issue end of story

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dealership has been anything but professional in my opinion Calls involving my wife were never "understand" as the dealership has multiple times been short, hung up, and straight refused our calls They would state we would get a call the very next day, which weeks would then pass Attempts to relay information to the dealer from Volkswagen Credit were denied stating that we are working with low level people that do not know what's going on However, months later and it's still not resolved and we continue to get similar answers from Volkswagen Credit Volkswagen Credit has stated that they received no paperwork from the dealership whatsoever Excess wear and tear charges was $ After the $promotion for being a returning customer, that would leave $ If the dealership did send the money directly to Volkswagen Credit, why would $be applied to a remaining balance of $76? This is also before and part of the deal about the dealership performing any repairs Any interpretations of my wife being pleased were misconstrued In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Sir with all due respect Paul the sales manager took everyone one of your wife's calls We never hung the phone up on your wife When you called and became belligerent and threatened legal action, attorney general the phone was hung up on you Platinum has made good on all of its contractual obligations with [redacted] Your frustration with Volkswagen Credit cannot be bestowed on Platinum Volkswagen Unfortunately the car had additional damage that the bank accessed that was not part of the deal with Platinum, the balance had to be paid by the consumer The reason the customer feels his complaint is not resolved is because he wants to take no responsibility on the return of his leased vehicle and blame the dealer, for the entire bill even though it was not part of the new obligation We have documentation to provide that was signed of by the customer on delivery outlining exactly what Platinum's responsibilities were and they were completed Please have the consumer contact the bank where they leased the vehicle from to handle their complaint Platinum fulfilled its obligations to the consumer.Thank you Platinum Mnagement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The tint law has been in affect since as stated on the DMV site (below) "Since 1992, New York State law has required that all windshield and front side windows allow at least percent of outside light to pass through."Furthermore, the bill that went into effect on January *, 2017, requires window tint testing during annual motor vehicle inspections.The tints installed on my vehicle only allowed 63% of outside light to pass through This is clearly an error the dealership made In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

HelloUnfortunately Governor Cuomo signed and emergency law a few days before New Year's day 2017 changing the window tint law in New York State because law-enforcement police officers were getting shot through tinted glass during a car stopsUnfortunately our customer purchased the tint a
few days before the law was signedWe did not know about the change of law nor did any other repair shop in NYS until January * If we did we knew about the law, we would not have sold him the tintUpon the customers request we removed the tint free of charge a few days ago

We tried to work out something with her and her EX husbandAt the time of signing the customer was on the phone the entire time while in the finance manager's office with *** *** ( her ex husband) going over all the details of the dealWe even had Keith B***, VW Customer Care advocate, involved to see if we can use a $Consumer care certificate that was issued to *** not her which we over cameThe customer (*** ***) signed the contract showing miles per year and when she got home her ex husband is the one who said she should have 17k miles not 15kShe called Manny and asked what we can do to correct as in the email we have explained to her she needs to come into the dealership to resign the contract in order for it to be completedBut moments later she calls back and said the 15k is fineNext thing we know *** *** which is not on the paperwork calls and belittles Manny L***, our Sales Consultant and Howard P*** (our Finance Manager) then never returns our calls when we try to coordinate a day to correct this issueThe customer has avoided us and now instead of returning our calls or coming in they contacted you the Revdex.comIt's the same thing as before but now with an additional party involved.Below are the e-mails of our conversation with the customer:***

We installed the window tint that the customer requested and paid forWe did not take it upon ourselves to tint the customers car and force him into paying itThis was clearly a request from the customerEnclosed (see attached) is a copy of the new law that came into effect on December **,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
** *** *** *** *** ** *** *** *** ** *** ** *** *** *** ** *** *** *** *** *** *** *** *** * *** *** ** *** ** *** *** *** *** ** *** ** *** ***.It is insulting and racist to keep saying that my husband is responding for meI have the master degree from one of the best universities in the statesIt is the first time someone told me that I have a language barrier to communicateIt is racist to say so just because I have an Asian face or accentIt took maybe hours but that is because I could not get a hold of my husband and I was not sure about what was agreed in the emailI took a long break going out to wait for my husband to call backThe finance manager and Manny all knew that.*** *** ** *** *** *** *** *** ** *** ** *** Please refer it back to all the email communicationsIt states husband and wife throughout all our communicationAgain we never stated we were not going to correct this issue but just as now they will not come into the dealership to correct this issueThey never indicated that they will fix the issue even after many emails I sent to Manny asking him to do soI would not have brought it to Revdex.com if they said that they will fix itI actually sent another email to Manny right after I saw this messageIt has been days and I still had no reply at allNow time has past and the contract was submitted to the bank and no attempted has still been made by anyone on their end to come in and fix this nor a phone call back.Please refer to the email I communicated with MannyI have been following up with Manny trying to fix it and all I was told is nothing he can doI also tried to call but I was put on holdAll it is stated here is to blame the customer not contacting them which is not trueI asked Manny to fix it back to Jan 1st, and I sent lots of emails to follow upPlenty of hours that a Teacher is not at workHow much do you know about Teacher’s work? Do you think teacher finishs right after the teaching hours? end of storyIt will be the end of the story if the VW confirms that they will fix the contract.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer clearly and knowingly signed as the primary lessee of this vehicle.This is the only way he could lease the car.. The person with better credit needs to be the first. Secondly he has this car now for months, why now is this a complaint?

Enclosed are documents asked in your message from Revdex.com websiteThe reason you will see 279/month payment in the email and 294/month in the contract is because we had a big incident of our previous Volkswagon due to car malfunction and was issued $credits to compensate us for leasing a carThe
dealer told us they will apply the $credits into each month paymentSincerely*** *** (***)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did request window tint but I did not get what I paid for.  Tint shade on my vehicle exceed NYS Tint law.  I ask Platinum VW service center to correct the issue but they said they no longer install tint because it’s a liability (because of the new law).  The dealership is using the new law as an excuse, but regardless of the new law, the tint installed on my car was not legal.  Platinum VW should either install legal shade tints or reimburse payment.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

First to for the record, this is a completely false statement. It seems that [redacted] is the one responding on behalf of [redacted] because of the language barrier when she was her for 3 hours trying to pick up the vehicle when trying to speak to [redacted]. 1) It's seems that everything we do is Sexist but no one at Platinum Volkswagen has done anything to imply such a ridiculous accusation. [redacted] is the one that state [redacted] is her Ex husband no one cares for the matter if she did carry his name or not we did not ask for this information, she gave that info, why would anyone pull that out of thin air.2) Again we never stated we were not going to correct this issue but just as now they will not come into the dealership to correct this issue. But instead take the time to file a complaint instead of calling the dealership to schedule the time to come in. Again this is why this is a false statement. Now timehas past  and the contract was submitted to the bank and no attempted has still been made by anyone on their end to come in and fix this nor a phone call back. We are here from 9 to 9 Monday to Thursday and 9-6 on Friday and Saturday as well as 12 to 4 on Sunday. Plenty of hours that a Teacher is not at work and if the matter was so important instead in making false and ridiculous sexist accusation on Revdex.com the customer could have called or came in to resolve the issue end of story.

Tell us why here...
The customer came in with a complaint of malfunction turn signal AFS system malfunction and an oil change.The customer was advised  and signed for when he dropped off the car that there would be a $159 diagnostic fee and the oil change fee.That diagnostic fee covers one...

hour of diagnostic time.(See Attachment) The customer was advised of this at the inception and it is clearly stated and posted in the service writer's office.  We spent in excess of 2.5 hours diagnosing the vehicle. At that time we called the customer and told him we needed more diagnostic time and be insurance company would not approve it until we had a definitive diagnosis. The customer said that he does not want to pay anything above and beyond what the insurance company allows. The insurance company does not allow anything without a diagnosis . The diagnosis is the customer's responsibility as per the customers insurance company .At that point we could not go any further because the insurance company would not pay for diagnostic time.Customer refused any further diagnosis and we advise the customer to come and pick up his vehicle as we could not go any further.  When the customer came to pick up his car he signed his credit card statement XXX. We told him that was an unacceptable signature. At that time we told him the only way he could pick up his car was with cash.We customer was acting in a belligerent and violent nature. At that time the police were called.The police advised the customer that the XXX on the signature line of the credit card was not acceptable and agreed with the dealership.  At that time the customer was told by the police the only way he could pick up his car was with cash.The customer went to an ATM to get cash. When the customer returned from his trip to the ATM The customer jumped out of the car and called the service manager a [redacted] in front of the police.We spent in excess of 2.5 hours plus the oil change for this customer. We only charged the customer the $159 diagnostic (1 hour diag) fee plus the oil change.The customer is not entitled to a refund.

The response Platinum VW was mostly incorrect. I do have a service contract with $100 deductible. The Insurance does pay for the diagnostic fee, and they did pay the diagnostic fee, and the repair of my vehicle minus the $100 deductible at Legend VW. Platinum VW wanted $600 diagnostic from me, not the insurance company, and John told me that he was putting the bumper back on the car, and that I should pick up my car. His mechanic did not follow the appropriate escalation procedure with Volkswagen after they couldn't figure out the issue. They should not charge $600 for a diagnostic fee, and I did not have any choice but to take my car back. There service was unsatisfactory, and that is why I signed the credit card with an X. As far as the name calling, that was all him, and the anti-Sematic remarks were not provoked, and the police came because I called them because Josh L[redacted] was very belligerent and offensive, and their were witnesses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The tint law has been in affect since 1992 as stated on the DMV site (below).  "Since 1992, New York State law has required that all windshield and front side windows allow at least 70 percent of outside light to pass through."Furthermore, the bill that went into effect on January *, 2017, requires window tint testing during annual motor vehicle inspections.The tints installed on my vehicle only allowed 63% of outside light to pass through.  This is clearly an error the dealership made.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dealership has been anything but professional in my opinion.  Calls involving my wife were never "understand" as the dealership has multiple times been short, hung up, and straight refused our calls.  They would state we would get a call the very next day, which weeks would then pass.  Attempts to relay information to the dealer from Volkswagen Credit were denied stating that we are working with low level people that do not know what's going on.  However, months later and it's still not resolved and we continue to get similar answers from Volkswagen Credit.
Volkswagen Credit has stated that they received no paperwork from the dealership whatsoever.  Excess wear and tear charges was $576.  After the $500 promotion for being a returning customer, that would leave $76.  If the dealership did send the money directly to Volkswagen Credit, why would $282 be applied to a remaining balance of $76?  This is also before and part of the deal about the dealership performing any repairs.  Any interpretations of my wife being pleased were misconstrued.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Greetings, we do not have a Richard K[redacted] in our data base?Are you sure you have the correct dealer?   [redacted] Platinum Volkswagen LLC.[redacted] ###-###-####

Sir with all due respect Paul the sales manager took everyone one of your wife's calls.  We never hung the phone up on your wife.  When you called and became belligerent and threatened legal action, attorney general the phone was hung up on you.  Platinum has made good on all of its contractual obligations with [redacted].  Your frustration with Volkswagen Credit cannot be bestowed on Platinum Volkswagen.  Unfortunately the car had additional damage that the bank accessed that was not part of the deal with Platinum,  the balance had to be paid by the consumer.  The reason the customer feels his complaint is not resolved is because he wants to take no responsibility on the return of his leased vehicle and blame the dealer, for the entire bill even though it was not part of the new obligation.  We have documentation to provide that was signed of by the customer on delivery outlining exactly what Platinum's responsibilities were and they were completed.  Please have the consumer contact the bank where they leased the vehicle from to handle their complaint Platinum fulfilled its obligations to  the consumer.Thank you Platinum Mnagement