Grips4Guns.com

Waiting for my order (edging close to four weeks), waiting for a returned phone call which was promised, waiting for a return email to several which have simply asked for my order.

It was great chatting with you on Friday As discussed I have spoken with our customer, apologized profusely, and addressed all issues In addition, I wanted to formally apologize to our customer in writing for the poor customer service he experienced We have been in business for years, and customer service is very important to us We value each and every one of our customers and appreciate their businessWe are often at the mercy of our suppliers and with the number and variety of grips we carry, we sometimes have to wait for a grip to come in We do not charge our customers until we have the goods on hand and are ready to ship, and if our customer has been waiting for over two weeks, we confirm with the customer that they still want to fulfill their order before shipping We encourage our customers to contact us if they have any questions or concerns about the status of their orders I feel that this is what I am here for to help my customer in any way that I canUnfortunately, the incidents that transpired all took place over a period where I was out of the country due to a personal emergency I am the one that generally handles customer service, and unfortunately, I was unavailable In addition, we have contracted with an answering service to take messages while I am away from my desk I usually get back to customers within hours, however, while away I didn’t have cell phone service and wasn’t able to call customers back in a timely manner Once I got back, I immediately called my customer to straighten things outI was shocked to find out, that the answering service was unprofessional and very rude I can’t believe that they would ever hang up on a customer I work so hard for my customers and therefore have many repeat customers, and so it saddened me to hear that one of my customers was treated so poorlyIn response to the desired settlement, we have addressed each of our customer’s requests We have cancelled his order, as he obtained the item elsewhere We did not charge him, as we do not charge until we ship His information has been removed from our customer data-base In addition, I gave him my personal cell phone number should he ever wish to give us a second chance, and offered him a discount should he wish to fulfill his order, or should he wish to purchase something else in the futureAgain, we are so sorry that we were not able to fulfill his order in a timely manner, and for any inconvenience, especially having to deal with a rude and unprofessional answering service We are currently investigating making a changePlease feel free to contact me should you have any further questions or concerns, or if I can be of any further service to you or to our customerSincerely, [redacted] Customer ServiceC&C Global [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The complaint was in relation to the customer service answering system the business employs. My preference would have been to submit the complaint on that answering service specifically. I appreciate the conversation from the business and consider this complaint resolved.
Regards,
[redacted]

It was great chatting with you on Friday.  As discussed I have spoken with our customer, apologized profusely, and addressed all issues.  In addition, I wanted to formally apologize to our customer in writing for the poor customer service he experienced.  We have been in...

business for 20 years, and customer service is very important to us.  We value each and every one of our customers and appreciate their business. We are often at the mercy of our suppliers and with the number and variety of grips we carry, we sometimes have to wait for a grip to come in.  We do not charge our customers until we have the goods on hand and are ready to ship, and if our customer has been waiting for over two weeks, we confirm with the customer that they still want to fulfill their order before shipping.  We encourage our customers to contact us if they have any questions or concerns about the status of their orders.  I feel that this is what I am here for …to help my customer in any way that I can. Unfortunately, the incidents that transpired all took place over a period where I was out of the country due to a personal emergency.  I am the one that generally handles customer service, and unfortunately, I was unavailable.  In addition, we have contracted with an answering service to take messages while I am away from my desk.  I usually get back to customers within 24 hours, however, while away I didn’t have cell phone service and wasn’t able to call customers back in a timely manner.    Once I got back, I immediately called my customer to straighten things out. I was shocked to find out, that the answering service was unprofessional and very rude.  I can’t believe that they would ever hang up on a customer.   I work so hard for my customers and therefore have many repeat customers, and so it saddened me to hear that one of my customers was treated so poorly. In response to the desired settlement, we have addressed each of our customer’s requests.  We have cancelled his order, as he obtained the item elsewhere.  We did not charge him, as we do not charge until we ship.  His information has been removed from our customer data-base.   In addition, I gave him my personal cell phone number should he ever wish to give us a second chance, and offered him a discount should he wish to fulfill his order, or should he wish to purchase something else in the future. Again, we are so sorry that we were not able to fulfill his order in a timely manner, and for any inconvenience, especially having to deal with a rude and unprofessional answering service.  We are currently investigating making a change. Please feel free to contact me should you have any further questions or concerns, or if I can be of any further service to you or to our customer. Sincerely, [redacted] Customer ServiceC&C Global[redacted]