Ms [redacted] placed an order for the merchandise of the Used Motor, she says she ordered remanufactured Engine knowing that she couldnt receive a Reman engine for that priceI have agreed to get her another motor which will be Reman for an additional 600.00, Cx then refused that she wasnt going to pay for anything Per our warranty policy www.grisbypartsandengines.com the package was signed for by her mechanic, If he knows thats the Engine was suppose to be Remanufactured ( In which the Heads was recently re did ) he would not have signed for the merchandiseSince We give Free Shipping we have no problem with refunding the Cx as long as they pay shipping back because the Merchandise was signed for and deliveredMs [redacted] Initially gave us a call on a Used Motor not RemanufacturedAll of our calls are recorded, and I can submit audio of our conversation per her placing her orderI advised the Cx for both of our protection I would suggest that she pays with card she Insisted that she meet us at our offices and preffered to pay CashSuprisingly this is our First Engine return in over 90days due to us getting orders incorrect
We are trying to resolve this issue, and be fair with both consumer and UsThese are certified mechanics that had the option to refuse shippingWe wanna issue refundConsumer pays shipping back and we will issue remaining balance Once shipment gets to Recycle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[The certified mechanic has assessed the condition of the engine and has deemed it unfit for the intended use as a diesel motor engineWhen you sell something to a consumer it must be fit for intended useI did not order a used engineI refuse to accept the used engine which is unfitGrisby refuses to provide me a remanufactured engine which is what I orderedGrisby has not provided the recorded audio which proves that I ordered a remanufactured engineGrisby is not resolving the issue for meThe engine needs to be picked up before 5:00pm on 8/11/I need to receive my full refund with a check delivered to my home address by 8/11/Failure to resolve this issue as requested will result in legal proceedings to begin on Friday 8/12/16.)
Regards,
*** ***
Ms. [redacted] placed an order for the merchandise of the Used Motor, she says she ordered remanufactured Engine knowing that she couldnt receive a Reman engine for that price. I have agreed to get her another motor which will be Reman for an additional 600.00, Cx then refused that she wasnt going...
to pay for anything Per our warranty policy www.grisbypartsandengines.com the package was signed for by her mechanic, If he knows thats the Engine was suppose to be Remanufactured ( In which the Heads was recently re did ) he would not have signed for the merchandise. Since We give Free Shipping we have no problem with refunding the Cx as long as they pay shipping back because the Merchandise was signed for and delivered. Ms [redacted] Initially gave us a call on a Used Motor not Remanufactured. All of our calls are recorded, and I can submit audio of our conversation per her placing her order. I advised the Cx for both of our protection I would suggest that she pays with card she Insisted that she meet us at our offices and preffered to pay Cash. Suprisingly this is our First Engine return in over 90days due to us getting orders incorrect.
Ms [redacted] placed an order for the merchandise of the Used Motor, she says she ordered remanufactured Engine knowing that she couldnt receive a Reman engine for that priceI have agreed to get her another motor which will be Reman for an additional 600.00, Cx then refused that she wasnt going to pay for anything Per our warranty policy www.grisbypartsandengines.com the package was signed for by her mechanic, If he knows thats the Engine was suppose to be Remanufactured ( In which the Heads was recently re did ) he would not have signed for the merchandiseSince We give Free Shipping we have no problem with refunding the Cx as long as they pay shipping back because the Merchandise was signed for and deliveredMs [redacted] Initially gave us a call on a Used Motor not RemanufacturedAll of our calls are recorded, and I can submit audio of our conversation per her placing her orderI advised the Cx for both of our protection I would suggest that she pays with card she Insisted that she meet us at our offices and preffered to pay CashSuprisingly this is our First Engine return in over 90days due to us getting orders incorrect
We are trying to resolve this issue, and be fair with both consumer and UsThese are certified mechanics that had the option to refuse shippingWe wanna issue refundConsumer pays shipping back and we will issue remaining balance Once shipment gets to Recycle
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[The certified mechanic has assessed the condition of the engine and has deemed it unfit for the intended use as a diesel motor engineWhen you sell something to a consumer it must be fit for intended useI did not order a used engineI refuse to accept the used engine which is unfitGrisby refuses to provide me a remanufactured engine which is what I orderedGrisby has not provided the recorded audio which proves that I ordered a remanufactured engineGrisby is not resolving the issue for meThe engine needs to be picked up before 5:00pm on 8/11/I need to receive my full refund with a check delivered to my home address by 8/11/Failure to resolve this issue as requested will result in legal proceedings to begin on Friday 8/12/16.)
Regards,
*** ***
Ms. [redacted] placed an order for the merchandise of the Used Motor, she says she ordered remanufactured Engine knowing that she couldnt receive a Reman engine for that price. I have agreed to get her another motor which will be Reman for an additional 600.00, Cx then refused that she wasnt going...
to pay for anything Per our warranty policy www.grisbypartsandengines.com the package was signed for by her mechanic, If he knows thats the Engine was suppose to be Remanufactured ( In which the Heads was recently re did ) he would not have signed for the merchandise. Since We give Free Shipping we have no problem with refunding the Cx as long as they pay shipping back because the Merchandise was signed for and delivered. Ms [redacted] Initially gave us a call on a Used Motor not Remanufactured. All of our calls are recorded, and I can submit audio of our conversation per her placing her order. I advised the Cx for both of our protection I would suggest that she pays with card she Insisted that she meet us at our offices and preffered to pay Cash. Suprisingly this is our First Engine return in over 90days due to us getting orders incorrect.
Mam you pay shipping there and back We will Eat the restocking Fee and give you the difference of the Engine. The Engine was signed for!