Griswold Real Estate Management Inc

Mr. [redacted],
We are very sorry to hear that you felt like you got the run around from Mr. [redacted] (I will refer to him as ** for the remainder of this response) and / or anybody else that works for Griswold Real Estate Management.
We met with ** (and [redacted]) to discuss this complaint & the...

“situation” in its entirety.  After said discussion, there are many allegations we disagree with, which will be specifically address** below:
1. When [redacted] spoke with you on W**nesday, November 5th, she never said that your credit had been APPROVed.  She does not have the authority to do so.  Rather, she said that everything looked OK to her BUT that she needed to speak with ** first, as she didn't have everything in front of her AND, more importantly, he was the Manager (i.e. the person who made the final decision).  She did try to contact ** & check the status, but, after she failedto reach him, she called you back that Friday and inform*ed you that you’d have to wait until Monday – when ** returned from vacation – for the final decision.  Again, because she did not have the authority to do anything without his approval.  When ** return** on Monday, November 10th, that’s when he sent both you and your girlfriend denial letters.
2. Your application was deni** because your co-applicant’s application was deni**.  This was expressly stat** on your denial letter.  Please see 1E.
3. You assert** that your girlfriend’s report was never run.  This is untrue.  Her cr**it & background check WAS run and she was sent a denial letter w/ the reason for denial list** (i.e. the appropriate box check**).  Unfortunately we are not able to share the reasoning with you; all we can tell you is that her application was deni**.  What I can tell you is that the denial letter was sent to the address list** on her application; however, it was unfortunately return** to us as undeliverable a few days later (perhaps why you thought her application was never run?).  If your girlfriend would like a copy of her cr**it report, as well as a copy of the denial letter (and even a copy of the mailing, which proves it was return** to us) – she may contact ** via email at e[redacted]@griswoldremgmt.com.  Again, we cannot provide said information to anyone but her.
4. You continu** to reference the application fee as $45.  It was actually $25 per person or $50 total, which is proven in the attachment (a copy of your Money Order).
That said, we do not feel like we should have to reimburse you for your girlfriend’s application fee (again, $25) because her application WAS process** and – unfortunately – deni**.  Once again, she is more than welcome to contact ** if she’d like to get a copy of her report & denial letter.
We once again apologize for any inconvenience this may have caus** you & your girlfriend, but we do feel like we act** properly in a difficult situation.
 
Have a great day,
Griswold Real Estate Management

Mr. [redacted],
We are very sorry to hear that you...

felt like you got the run around from Mr. [redacted] (I will refer to him as ** for the remainder of this response) and / or anybody else that works for Griswold Real Estate Management.
We met with ** (and [redacted]) to discuss this complaint & the “situation” in its entirety.  After said discussion, there are many allegations we disagree with, which will be specifically address** below:
1. When [redacted] spoke with you on W**nesday, November 5th, she never said that your credit had been APPROVed.  She does not have the authority to do so.  Rather, she said that everything looked OK to her BUT that she needed to speak with ** first, as she didn't have everything in front of her AND, more importantly, he was the Manager (i.e. the person who made the final decision).  She did try to contact ** & check the status, but, after she failedto reach him, she called you back that Friday and inform*ed you that you’d have to wait until Monday – when ** returned from vacation – for the final decision.  Again, because she did not have the authority to do anything without his approval.  When ** return** on Monday, November 10th, that’s when he sent both you and your girlfriend denial letters.
2. Your application was deni** because your co-applicant’s application was deni**.  This was expressly stat** on your denial letter.  Please see 1E.
3. You assert** that your girlfriend’s report was never run.  This is untrue.  Her cr**it & background check WAS run and she was sent a denial letter w/ the reason for denial list** (i.e. the appropriate box check**).  Unfortunately we are not able to share the reasoning with you; all we can tell you is that her application was deni**.  What I can tell you is that the denial letter was sent to the address list** on her application; however, it was unfortunately return** to us as undeliverable a few days later (perhaps why you thought her application was never run?).  If your girlfriend would like a copy of her cr**it report, as well as a copy of the denial letter (and even a copy of the mailing, which proves it was return** to us) – she may contact ** via email at e[redacted]@griswoldremgmt.com.  Again, we cannot provide said information to anyone but her.
4. You continu** to reference the application fee as $45.  It was actually $25 per person or $50 total, which is proven in the attachment (a copy of your Money Order).
That said, we do not feel like we should have to reimburse you for your girlfriend’s application fee (again, $25) because her application WAS process** and – unfortunately – deni**.  Once again, she is more than welcome to contact ** if she’d like to get a copy of her report & denial letter.
We once again apologize for any inconvenience this may have caus** you & your girlfriend, but we do feel like we act** properly in a difficult situation.
 
Have a great day,
Griswold Real Estate Management