GRJ Middletown Reviews (%countItem)
GRJ Middletown Rating
Address: 425 E Main Rd, Middletown, Rhode Island, United States, 02842-5213
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I am an ICU nurse currently on a travel assignment taking care of Covid patients. I’m not sick, I just chose to isolate myself from my family to protect my toddler. Ramada is aware of the nature of my work. The day I checked in, the exhaust in my bathroom was extremely loud and the shower has really low pressure. I notified the front desk and unfortunately, no maintenance was available that day. The next day I notified the front desk again 3x throughout the day, and finally the 3rd time the manager told me that maintenance is not comfortable going in the room and that they don’t have enough PPEs. I was understanding of the situation and just left it alone. Since I am still working with covid patients, I decided to reserve for another week. I requested for a room change for the reason mentioned above. Management refused for the same reason and still told me that they cannot fix the bathroom and that maintenance refused to go in even without me in the room and that they can’t do anything about it. I had to ask them for linens so I can change my own linens. Management didn’t even bother to call the room and check if I need anything. I am paying full price with resort fee during my stay and this is how I was treated. I was treated as if I have the virus and to they already know that there’s a pandemic and a week later they still don’t have PPEs! It’s a shame that as that this is how they’re treating healthcare workers. We are putting our lives at risks and we’re trying to protect our families, reason why we are seeking shelters in hotels. I understand that this is a scary situation, but I don’t think anyone should be treated like this. Especially healthcare workers that are serving the nation during the pandemic. Hotels should have a protocol on how to address issues that will arise and not just ignore us, we are customers and if there are needs, it should be addressed. I honestly could be dead in the room and management wouldn’t know because not a single time they called and check on me.
Dear Revdex.com, As I am sure you are aware of these are very difficult times. With that being said Mrs *** came into the hotel and stated to the staff she was a COVID-19 Nurse and confirmed she had been in close contact of a COVID-19 Patients. Mrs *** also claimed she was treating COVID-19 Patients in ***. Mrs *** was not wearing any PPE equipment which to staff and myself was very concerning . We explained to her because she has been in close contact of a COVID-19 Patient that we could provide her daily linen service but could not actually enter her room as the staff does not have proper PPE equipment or COVID-19 Training . Mrs *** after 3 days of staying at the hotel she complained that the water pressure was low in her shower. I spoke to our Engineer and because of the lack of PPE equipment/ training we could not enter the room. Mrs *** was seen daily walking through the lobby with no PPE protection at All. I apologized to Mrs *** . Mrs *** wanted to change her room I explained to her for the safety of our other Guests / Employees we could not do that. The hotel did credit her for the remainder of her stay when she decided to leave and because the reservation was a Expedia Reservation the Hotel did not have to do that. Honestly I am shocked that a Nurse who admits being exposed to COVID-19 on a Daily Basis is not using any PPE equipment None. I certainly respect everyone who is on the front line of this situation but it is their responsibility to try to minimize and possibility of exposure to other personal. Mrs *** did not do that. Also the Hotel did not have the proper PPE equipment or training to deal with a situation like this. The Staffs Job and Mine is to try to keep all the guest/ employees as safe as possible. The Hotel acted in the best accordance under the circumstances. Mrs *** did not care about any of my Staff Safety or Guests Safety. Mrs *** used all the facilities of the hotel and was given clean linen daily upon her request Thank You
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. Revdex.com,I have to say that I am severely disappointed in the response provided by Ramada's management. Upon my checking into the Ramada, I took it upon my self to inform the the staff that I was a healthcare professional actively taking care of COVID-19 patients. There was no discussion regarding a modification of services and amenities that would be rendered or a legally binding document that clarified the means of how my stay would be. When I called for maintenance to address the low water pressure, they informed me that they would be sending someone to address the issue. As an entire day went by with no assistance, I called the front desk to which I was told that due to the fact that I was in contact with COVID patients, I would not be receiving such services. As a professional, I can understand why they made this judgment call. I am not faulting them for that, however, if this is how I am going to be treated, the manager should not require me to pay the full the price of an individual who has the privilege of receiving all services. As a responsible health care professional, I never used any of the hotel amenities nor had unnecessary interaction with staff or other individuals. In regards to the PPE, it was not a requirement for me to wear PPE inside the hotel so long as I remained the recommended 6 feet away from all personnel. Given the current situation, there can be individuals that can be carrier of the virus and it can be any of the hotel guests or staff. Ramada clearly does not have protocols for guests and staff safety. Lastly, I find it deeply disturbing that the manager felt as if I did not care about the safety of his staff or guest. I sacrifice my own safety on a weekly bases to ensure that the people of this country remain healthy and life is preserved. To be clear, I am not necessarily upset with the protective measures employed by the Ramada staff, I am upset with conduct of the manager. If you are not going to provide the full list services to a paying customer, that individual should be compensated. Respectfully,***
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
I have already responded. Mrs *** received all the services of the hotel with the exception of a Maid cleaning her room daily but did receive clean linen and soap shampoo, coffee daily. Also we checked the complaint with the shower nothing was wrong with it. , Mrs *** was told from day she checked in do to her situation with COVID-19. We could not have housekeeping go in her room daily She clearly understood that. I also offered for her to leave early with no penalty she said she was staying. Once again for someone who is a professional nurse should clearly understand the serious risks of being exposed to COVID-19. Also it is currently a State Law requiring anyone in a public building to be wearing a mask and be 6 ft apart. She never once wore a masks or any protective equipment being exposed to COVID-19. Lastly I could not endanger any of my Staff Members to enter her room with out proper PPE equipment and training. This is why we have all guest fill out the CDC COVID-19 form when Mrs *** informed us she was exposed to COVID-19, We explained we could not go in the room on a daily basis . It is the Job of the Hotel to protect other Guests/ Consumers and our employees from possible harm/ danger.The Hotel acted in accordance to the situation. Thank You