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GRN Keto

2172 Gulf Gate Dr STE 276, Sarasota, Florida, United States, 34231-4813

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GRN Keto Reviews (%countItem)

Did not know I was signing up for a subscription.
I ordered the free trial and just paid shipping like it indicated. A month after receiving the product more came in the mail and I was charged and 84 dollars for forsk,and garcinia.could you look into this matter? I am extremely upset with this company I tried calling and no call back after leaving a message.

Desired Outcome

I want my money refunded and subscription canceled.

GRN Keto Response • Oct 15, 2019

After reviewing Mr. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because *** satisfaction is very important to us, we have refunded Mr. a total amount of $ 159.84 Please allow 3-5 business days for this refund to process on to his bank account. In addition, we would like to confirm that his account with us was cancelled today,Oct 15th , therefore, he will not receive any further shipments. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • Oct 16, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for making this right.

I ordered a free trial of 2 products for $4.95 + shipping and have continued to be billed by this company for months.
I ordered this product(GRN Forsk and GRN Garci) for a free trial back in February/March. I continue to receive these products and noticed that I have been billed the following amounts for May, June and July ($74.94 x 3 for Forsk and $84.90 x 3 for Garci) and $69.95 for Forsk on April 1 and $79.95 for Garci on March 31. This is a total of $629.42. I never agreed to purchase this product and have called the customer service number listed on the packing slip when I realized that they were continuing to charge me (877-637-0205). I have left messages and never received a return call.

The numbers listed on the latest packing slip are listed below:

Order #: XXXXXXXX
Customer #: ***
CustPO#: ***
Ref. Number: ***
Mode: Expedited Innovations

Please let me know if there is any further information that I can provide.

Thank you

Desired Outcome

I am requesting that the Revdex.com contact this company and get a full refund of the money that this company has charged my debit card. I would also like to see this company shut down.

GRN Keto Response • Jul 22, 2019

Tried to access online & it would not allow.
We have refunded the $629.42 the customer was requesting. We are sorry for the confusion we only offer subscription after the 14 day trial if the customer does not cancel within the 14 day trial. Trial is now cancelled

Thank you
GRN Customer Service

Charged me without my approval and I can't get ahold of them to cancel and refund
I purchased a bottle of GRN Keto and paid $5.99 Shipping ... I tried it and they didn't work but then I just saw June 11th my bank account was charged $79 as a subscription to something I never wanted to subscribe to! I tried calling the number from the bank and left a voicemail. I never received another bottle or anything! I want to be refunded for this charge as well as get taken off this "subscription" this company is awful and a total scam!!

Desired Outcome

I want to be refunded for this charge as well as get taken off this "subscription" this company is awful and a total scam!!

GRN Keto Response • Jul 15, 2019

After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. We apologize but we did not receive notification to cancel this account until today, Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $164.85. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on 7/15 ; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

I ordered their product and called within 14 days to cancel. I am still being charged and need refunds.
Ordered trail products on 3/26/19. The day I received the package I called to confirm I wasn't locked into a reorder situation. After 2 minutes I was forced to voicemail. I called a week later and the same thing. No one would answer my calls or call me back. Now I've been charged in April 9 and 15th ($79.95 and $69.95) and May 9 $84.90. With these charges I have not received any additional product but started seeing these charges on my account. I called today 5/13 and finally talked to John who could only credit me back for May 9, he said the product is in the mail but I have yet to receive anything and its May 13th.When the company never called me back in March I had assumed they got my call and canceled my account because I have not received any additional product since the original trial.

Desired Outcome

I would like a credit for April charges ($79.95 and $69.95) and the charge from May 9th (84.90)Total refund of $234.80.

GRN Keto Response • May 15, 2019

After reviewing Ms. 's complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $234.80. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on May 13th; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • May 17, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for handling quickly and I do see I was refunded.

Stop sending products that I didnt sign up for! I cancelled my card & there is no one to call & cancel with.
I mistakenly ordered from this company while on facebook. I didnt know they would continue charging my card & even after cancelling my card, they continue to send product to me. When you call them to cancel, you have to leave a message & no one calls you back.

Desired Outcome

I want this company to leave me alone.

GRN Keto Response • May 15, 2019

After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. We are sorry we missed your call. Because customer satisfaction is very important to us , we have refunded the customer $ 159.84 for her May shipments. Her account was cancelled with us on May 15th, and she will not received any more products or charges to her account. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • May 15, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

I thought it was a free trial for 5.95. I got charged 79.95 after and now I can't get a hold of anyone for a refund.
Purchased March 2019 was charged again April 2019

Desired Outcome

I want the refund of 79.95 and the charge I recieved from my bank of 32.00 for over drafting my account.

GRN Keto Response • May 10, 2019

After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have written a refund check for a total amount of $79.95 to Ms ***. Please allow 7-10 business days for this refund to process and mail. In addition, we would like to confirm that her account with us was cancelled on 5-10-19; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Did not advertise any monthly charges after free trial
Did not advertise any other charges after trial

Desired Outcome

Money refunded

GRN Keto Response • Apr 26, 2019

After reviewing the customers complaint I searched for this customer under *** also, under *** also under the phone # address and zip code. I cannot find any record of this customer. I would be happy to refund if I can locate the account. We do sell garcinia, but so do many other companies online. Is it possible it could be another company?? Or could have been ordered under another name? Could they please send a copy of the packing slip showing it was sent from GRN Slim? It may help me try to locate this customer. But we have no record of this customer, under that name, phone or zip code in our system. Please let me know how we can help resolve this.
Thank you

Customer Service

Customer Response • Apr 29, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
The name is under *** and the card account is under *** not *** The address is *** drive Hazel Green Al 35759 and my number is XXXXXXXXXX! *** is my mother and the card that was used has been cancelled and a new one was issued so if you need any further information please feel free to contact me me thank you

GRN Keto Response • May 03, 2019

After reviewing the customer's complaint, we would like to apologize for the misunderstanding. We did find the account under "*** Because customer satisfaction is very important to us, we have refunded a total amount of $ 84.90 to the credit card it was ordered on. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was on 4-12; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • May 06, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied thanks so much

GRN uses deceptive advertising and unauthorized billing to scam unassuming consumers. The product is advertised at $4.95 and GRN bills 79.95.
GRN sent me a text message falsely implying their company was affiliated with the TV show Shark Tank and Mark Cuban. GRN offers their product at $4.95 on a trial basis and then charges 79.95. GRN advertises 100% Money Back Guarantee but only offered me 50% of my money back.

GRN operates under an alias HNT Pro Joy; phone # (855) 345-1902.

GRN is running a scam to rip off consumers.

Desired Outcome

Full refund.

GRN Keto Response • Apr 26, 2019

After reviewing Mr. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Mr. a total amount of $ 159.81. That would include any and all charges including the original trial shipping charge. Please allow 3-5 business days for this refund to process on to his bank account. In addition, we would like to confirm that his account with us was cancelled when he called in on 4-18; therefore, he will not receive any further shipments. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

I placed a free sample order and now I'm being billed monthly without any type of customer service to talk to for a refund
Original paid for shipping 4.95 3-26-2019
Chargered today 79.95 4-8-2019

Desired Outcome

I want my 79.95 refund

GRN Keto Response • Apr 12, 2019

After reviewing Mr. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we had refunded Mr. 50% of the purchase when he called in on 4-8-19, but have now refunded an additional 39.97 for a total amount of $ 79.95. Please allow 3-5 business days for this refund to process on to his bank account. In addition, we would like to confirm that his account with us was cancelled when he called in on 4-8-19; therefore, he will not receive any further shipments. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

This company advertised a free bottle of GRN Keto. I had to pay the shipping costs which was $4.95. I read through their terms and agreements and this was not a subscription or a contacted item. On 4/1/19 I had a charge on my credit card for $79.95. I called my credit card and they gave me the number. I was able to finally speak to someone. He said I had to go to the website and unsubscribe. I asked for the website and he could not give me the proper URL. I told him to cancel my subscription and that I wanted my money back. He continued to tell me that it was contacted and after 14 days I was going to be charged $79.95. This statement is false as I went back in and found the contract in my email. He said he would only give me half my money back and an email stating that I cancelled. I have yet to receive the email or my money back.
Product_Or_Service: GRN Keto Pills

Desired Outcome

Refund I would like to have a refund of $79.95 and I do not want this to happen to any other person.

GRN Keto Response • Apr 03, 2019

After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 79.95. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 4/1/19; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • Apr 03, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the refund but again, there is nothing that says that in their contract and no where on their website that allows you to cancel the subscription.

Thank you again

I did not know that signing up for a free trial would result in me having to pay $79 a month for this! The company didn't publish that in the terms of use and I want a refund and for them to stop shipping this out to me.
Product_Or_Service: GRN slim weight management

Desired Outcome

Contact by the Business I would like to stop receiving shipments and being billed for this.

GRN Keto Response • Mar 27, 2019

After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 79.95. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on 3/27/19; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.

Customer Response • Mar 28, 2019

(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 2172 Gulf Gate Dr STE 276, Sarasota, Florida, United States, 34231-4813

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