Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I need to see the original complaint, but the link you provide above does not work
Regards,
*** ***
Again, I am sorry that you were unhappy with the situation.We are a smoke free hotel as stated to you but there are a few people who disobey rules and laws.I am and never was a smoker myself and also have asthma so I can clearly smell odors of any type.When I inspected your room at 5pm that day I
found the beds pulled apart and since housekeeping was gone for the day It could not be sold again.I spoke to the fdc who checked you in that day and again she reiterated that she did not tell you that there would be no chargeShe gave you a choice of another room and at that point we fulfilled our obligationWhen I spoke with her on Saturday evening she remembered the situation clearly and had no doubt of what she told you.
Complaint: ***
I am rejecting this response because: I was offered a second room as I stated in my perevious emailThe second room also had a terrible smoke smellThere is no other reason that I would have left the hotelI was inconvenienced by having to scramble and find another place to stay for the night. I told Jacklyn that the second room smelled of smokeShe said she was not surprisedShe did not offer me anything else, and also did not even apologize for the inconvenienceI specifically spoke with her about not being charged for the roomShe said that I HAD NOT and WOULD NOT be chargedI am also disappointed that he manager did not even reach out to me regarding the situation until I submitted a negative review on the website. Also, I was promised an email from the manager last Saturday, which I never received. Both rooms that were offered to me had a terrible smoke odor, and were unacceptableI did not mess up any of the beds, as I was only at the hotel for a total of minutesIn that minutes, I checked out rooms, went up and down from the first floor to the third floor times, and checked outObviously, I did not have any time to mess up beds. If there was any question as to the validity of my complaint, The hotel staff should have investigated the room immediately upon my complaint, not several hours laterIt is preposterous to think that I checked out of your hotel for no reasonI have never left a hotel dissatisfiedThis was the first experience that I have had with a situation like thisI cannot believe that the hotel is more concerned with $than they are with satisfying customers and providing a quality place to stay. I was unable to stay at the establishment due to the smoke smellThe manager admits that guests smoke in the hotelThe hotel boasts a smoke free environment, which it did not provide.
Regards,
*** ***
Many times the guest's bank will put a hold on certain monies.I am sure this was the case hereI have no record of these charges and told the guest that I cannot refund monies that I do not see on their folio.By now the guest's bank account should be straightened outIt normally takes 5-business
days to do so.The problem with *** should also remedied
10/9/17 -- Business provided the following verbal response:Customer purchased an item from the business through [redacted].An additional item was sent out by the business in error that the consumer was never charged for.Business sent a pre-paid label for the consumer to return the extra item.Business...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I need to see the original complaint, but the link you provide above does not work
Regards,
*** ***
Again, I am sorry that you were unhappy with the situation.We are a smoke free hotel as stated to you but there are a few people who disobey rules and laws.I am and never was a smoker myself and also have asthma so I can clearly smell odors of any type.When I inspected your room at 5pm that day I
found the beds pulled apart and since housekeeping was gone for the day It could not be sold again.I spoke to the fdc who checked you in that day and again she reiterated that she did not tell you that there would be no chargeShe gave you a choice of another room and at that point we fulfilled our obligationWhen I spoke with her on Saturday evening she remembered the situation clearly and had no doubt of what she told you.
Complaint: ***
I am rejecting this response because: I was offered a second room as I stated in my perevious emailThe second room also had a terrible smoke smellThere is no other reason that I would have left the hotelI was inconvenienced by having to scramble and find another place to stay for the night. I told Jacklyn that the second room smelled of smokeShe said she was not surprisedShe did not offer me anything else, and also did not even apologize for the inconvenienceI specifically spoke with her about not being charged for the roomShe said that I HAD NOT and WOULD NOT be chargedI am also disappointed that he manager did not even reach out to me regarding the situation until I submitted a negative review on the website. Also, I was promised an email from the manager last Saturday, which I never received. Both rooms that were offered to me had a terrible smoke odor, and were unacceptableI did not mess up any of the beds, as I was only at the hotel for a total of minutesIn that minutes, I checked out rooms, went up and down from the first floor to the third floor times, and checked outObviously, I did not have any time to mess up beds. If there was any question as to the validity of my complaint, The hotel staff should have investigated the room immediately upon my complaint, not several hours laterIt is preposterous to think that I checked out of your hotel for no reasonI have never left a hotel dissatisfiedThis was the first experience that I have had with a situation like thisI cannot believe that the hotel is more concerned with $than they are with satisfying customers and providing a quality place to stay. I was unable to stay at the establishment due to the smoke smellThe manager admits that guests smoke in the hotelThe hotel boasts a smoke free environment, which it did not provide.
Regards,
*** ***
Many times the guest's bank will put a hold on certain monies.I am sure this was the case hereI have no record of these charges and told the guest that I cannot refund monies that I do not see on their folio.By now the guest's bank account should be straightened outIt normally takes 5-business
days to do so.The problem with *** should also remedied
10/9/17 -- Business provided the following verbal response:Customer purchased an item from the business through [redacted].An additional item was sent out by the business in error that the consumer was never charged for.Business sent a pre-paid label for the consumer to return the extra item.Business...
has not heard from the consumer since then.